Gem Premier Hotel & Spa

Photo gallery for Gem Premier Hotel & Spa

Reception
Terrace/patio
Terrace/patio
1 bedroom, minibar, in-room safe, individually decorated
1 bedroom, minibar, in-room safe, individually decorated

Overview of Gem Premier Hotel & Spa

VIP Access

Gem Premier Hotel & Spa

3.5 star property
Luxury hotel with full-service spa, connected to the convention centre, near Hang Gai Street

8.8/10 Fabulous

885 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Gym
  • Lounge area
  • Separate bedrooms
  • 24/7 front desk
The price is €26
Price available on 10/08/2022
Map
54 Ngo Huyen Street, Old Quarter, Hanoi, 110210
Main amenities
  • Daily housekeeping
  • Restaurants
  • Full-service spa
  • Fitness centre
  • Valet parking
  • Room service
  • Babysitting
  • Business centre
  • Area shuttle
  • Beach shuttle
  • Ski shuttle
  • Theme park shuttle
For families
  • Babysitting (surcharge)
  • Private bathroom
  • Separate bedroom
  • Living room
  • Premium TV channels
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Old Quarter
  • Hoan Kiem Lake - 2 min drive
  • Hanoi Opera House - 9 min drive

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 24 min drive
  • Hanoi Giap Bat Station - 7 min drive
  • Hanoi Railway Station - 16 min walk
  • Hanoi Long Bien Station - 19 min walk
  • Area shuttle (surcharge)
  • Train station pickup (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Ski shuttle (surcharge)

About this property

Gem Premier Hotel & Spa

Featuring a ski shuttle, Gem Premier Hotel & Spa is a great choice for your ski holiday in Hanoi. You can grab a bite to eat at the restaurant and visit the spa to be pampered with deep-tissue massages, body wraps or aromatherapy. Other highlights at this luxurious hotel include a fitness centre and a terrace. Fellow travellers say good things about the helpful staff and location.

Languages

English, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 39 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until 5:30 AM
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must transfer via airport shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
  • This property offers transfers from the cruise terminal, ferry terminal and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 5:30 AM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • On-site valet parking (VND 120000 per day)
  • On-site motorhome/coach/lorry parking (fees apply)
  • On-site parking is limited
  • Height restrictions apply for on-site parking

Transfers

  • Train station pickup*
  • Cruise terminal shuttle*
  • Ferry terminal shuttle*

Off-site

  • Area shuttle within 2 km*
  • Beach shuttle*
  • Ski shuttle*
  • Shopping centre shuttle*
  • Theme park shuttle*

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Restaurant
  • Private dining
  • Room service (limited hours)

Travelling with children

  • Babysitting (surcharge)

What to do

  • Beach shuttle (surcharge)
  • Bike rentals nearby
  • Ecotours nearby

Working away

  • Business centre
  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach shuttle (surcharge)

Facilities

  • 1 building/tower
  • Built in 2016
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Fitness centre
  • Art gallery on site
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Lift
  • Wheelchair-accessible path to lift

Languages

  • English
  • Vietnamese

Ski

  • Ski shuttle (surcharge)

Room amenities

Be entertained

  • 32-inch LED TV
  • Premium satellite channels

Home comfort

  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Fireplace
  • Individually furnished and decorated
  • Separate living room

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Free local calls

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Âu Cơ Beauty Spa has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily.

Fees & policies

Optional extras

  • Local area shuttle service to the beach, shopping centre, ski area and theme park is offered for an extra charge
  • Early check-in can be arranged for an extra charge of VND 599000 (subject to availability)
  • Late checkout can be arranged for an extra charge of VND 599000 (subject to availability)
  • Credit card charges are subject to an extra charge of 3 per cent

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for VND 399000.0 per day

Parking

  • Valet parking costs VND 120000 per day
  • RV/bus/lorry parking is available for an extra charge
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Staff at the property wear personal protective equipment and guests are provided with hand sanitiser.

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Gem Boutique Hotel Hanoi
Gem Boutique Hotel
Gem Boutique Hanoi
Gem Boutique
Gem Premier Hotel & Spa Hotel
Gem Premier Hotel & Spa Hanoi
Gem Premier Hotel & Spa Hotel Hanoi

Frequently asked questions

Overall score and ratings

8.8

Fabulous

9.0/10

Cleanliness

9.3/10

Staff & service

8.4/10

Amenities

8.7/10

Property conditions & facilities

6.7/10

Eco-friendliness

10/10 Exceptional

Excellent
Charles, 1-night business trip
Verified Hotels.com guest review

6/10 Good

5-night trip
Verified Expedia guest review

2/10 Poor

THIS HOTEL IS A DISGRACE....whomever took the pictures deserves some award. Arriving at the hotel the staff seemed pleasant and semi efficient. After we checked in we were lead to our room, I immediately noticed how dirty the hotel was and how the walls were crumbling. We were taken into a room that at superficial glance looked ok but then the surroundings sunk in. Dirt on the walls, dirt on the floors, bed as hard as a rock. The linen smelt and looked like they had used the same linen since the 80’s. The toilet was leaking on the floor. We wanted a drink so went to reception and asked them how to get to the roof top bar (that they use as the primary picture when advertising) only to be told that it was no longer there. We asked them to the fix the toilet and went out. On our return they said it was fixed but when we got back it was still leaking all over the floor. I picked up a towel to soak up the water and the towels smelt as if they had been washed in a cigarette factory
Hayden, 4-night trip
Verified Hotels.com guest review

6/10 Good

The facility is older than I expected. The room I stayed in have some furnitures that are very worn out. Towels and pillows can be updated.
1-night trip
Verified Expedia guest review

4/10 Fair

Booked into gem and when arrived said the hotel was fully booked and moved us to a lower quality hotel and never compensated for the change.
SHIRA, 1-night trip
Verified Hotels.com guest review

6/10 Good

Christopher, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

SCAM.. photo by hotel.com is trap..refer review
They are cheaters. Unfortunately i read review after I trapped. They have done same with many customer. You will book for GEM suite room but after you check in they will ask you to go 20 Mtr away in another old building with full off smell and dirty even not worth $20. Hotel.com team looks also involved. I made 2 time call each time 20 min over international roaming but no use..I spent another $100 on roaming call to singapore. Nightmare..
Anil kumar, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Ng, 3-night business trip
Verified Hotels.com guest review

8/10 Very good

Was assigned to stay in their sister hotel
Check-in counter is at the next door hotel. Staffs are very friendly but unfortunately I was assigned to stay in another hotel along the main street named The Art Classic Hotel, as there are no available room at Gem Premier. I was given a room on top floor. The breakfast is very simple and not much choices.
Chun Wui, 1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely boutique hotel with best services . All staff were amazing, so welcoming and helpful,
2-night trip with friends
Verified Expedia guest review