Gem Premier Hotel & Spa

3.5 star property
Luxury hotel with full-service spa, connected to the convention centre, near Hang Gai Street
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Gem Premier Hotel & Spa

Photo gallery for Gem Premier Hotel & Spa

Family Executive Suite, 1 king bed, 1 single bed with sofa bed, City View
Presidential Suite with Balcony, 1 King bed, Church View
Front of property
Business centre

Overview of Gem Premier Hotel & Spa

8.8 out of 10 Fabulous
8.8/10 Fabulous

Property highlights

  • Spa
  • Parking available
  • Free WiFi
  • Restaurant
  • Laundry facilities
  • 24/7 front desk
54 Ngo Huyen Street, Old Quarter, Hanoi, 110210
Main amenities
  • Daily housekeeping
  • Restaurants
  • Full-service spa
  • Breakfast available
  • Valet parking
  • Room service
  • Massage/treatment rooms
  • Babysitting
  • Business centre
  • Area shuttle
  • Beach shuttle
  • Ski shuttle
For families
  • Children stay free
  • Babysitting (surcharge)
  • Private bathroom
  • Separate bedroom
  • Living room
  • Premium TV channels

Room options

Gallery Suite, 1 Queen Bed, Balcony, City View

  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Classic Room, 1 Double or 2 Single Beds

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Premium Double or Twin Room

  • 22 sq m
  • City view
  • Sleeps 2
  • 2 Large Single Beds OR 1 Queen Bed

Family Room, Non Smoking

  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

Family Executive Suite, 1 king bed, 1 single bed with sofa bed, City View

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed, 1 Single Bed and 1 Single Sofa Bed

Honeymoon Suite, 1 King Bed with Sofa bed, Bathtub, City View

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

About this area

What's nearby

  • In Old Quarter
  • Hoan Kiem Lake - 7 min walk
  • Hanoi Old Town Night Market - 2 min drive
  • Thang Long Water Puppet Theatre - 2 min drive
  • St. Joseph's Cathedral of Hanoi - 2 min drive
  • Dong Xuan Market - 2 min drive
  • O Quan Chuong - 3 min drive
  • Hanoi Opera House - 2 min drive
  • Ho Chi Minh Mausoleum - 2 min drive
  • West Lake - 3 min drive
  • Vietnam National Convention Center - 10 min drive

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 24 min drive
  • Hanoi Giap Bat Station - 7 min drive
  • Hanoi Railway Station - 16 min walk
  • Hanoi Long Bien Station - 19 min walk
  • Area shuttle (surcharge)
  • Train station pickup (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Ski shuttle (surcharge)


  • Âu Lac Family Restaurant - 1 min walk
  • Pasteur Street Brewing Company - 3 min walk
  • An Cafe - 1 min walk
  • Nem Nướng Nhà Thờ - 2 min walk
  • Phở Tíu Bà Phương - Phủ Doãn - 1 min walk

About this property

Gem Premier Hotel & Spa

Gem Premier Hotel & Spa features a ski shuttle and puts you within a 10-minute walk of Hoan Kiem Lake. You can grab a bite to eat at the restaurant and visit the spa to be pampered with deep-tissue massages, body wraps or aromatherapy.


English, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 39 rooms
  • Arranged over 7 floors


  • Check-in time from 2:00 PM until 5:30 AM
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must transfer via airport shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
  • This property offers transfers from the cruise terminal, ferry terminal and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 5:30 AM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*


  • Pets not allowed


  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms


  • On-site valet parking (VND 180000 per day)
  • On-site motorhome/coach/lorry parking (fees apply)
  • On-site parking is limited
  • Height restrictions apply for on-site parking
  • On-site carport


  • Train station pickup*
  • Cruise terminal shuttle*
  • Ferry terminal shuttle*


  • Area shuttle within 2 km*
  • Beach shuttle*
  • Ski shuttle*
  • Shopping centre shuttle*
  • Theme park shuttle*

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 6:30 AM–9:00 AM
  • Restaurant
  • Private dining
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Babysitting (surcharge)

What to do

  • Beach shuttle (surcharge)
  • Bike rentals nearby
  • Ecotours nearby

Working away

  • Business centre
  • Meeting room
  • Computer station


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach shuttle (surcharge)


  • 1 building/tower
  • Built in 2016
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Art gallery on-site
  • Full-service spa
  • Massage/treatment rooms
  • Reception hall


  • Lift
  • Wheelchair-accessible path to lift


  • Ski shuttle (surcharge)

Room amenities

Be entertained

  • 32-inch LED TV
  • Premium satellite channels

Home comfort

  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Fireplace
  • Individually furnished and decorated
  • Separate living room

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Free local calls

Food and drink

  • Champagne service
  • Free bottled water


  • Daily housekeeping
  • In-room safe

Special features


Âu Cơ Beauty Spa has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of approximately VND 200000 for adults and VND 150000 for children
  • Local area shuttle service to the beach, shopping centre, ski area and theme park is offered for an extra charge
  • Early check-in can be arranged for an extra charge of VND 599000 (subject to availability)
  • Late checkout can be arranged for an extra charge of VND 599000 (subject to availability)
  • Credit card charges are subject to an extra charge of 3 per cent

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for VND 399000.0 per day


  • Valet parking costs VND 180000 per day
  • RV/bus/lorry parking is available for an extra charge
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Staff at the property wear personal protective equipment and guests are provided with hand sanitiser.


Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.

Also known as

Gem Boutique Hotel Hanoi
Gem Boutique Hotel
Gem Boutique Hanoi
Gem Boutique
Gem Premier Hotel & Spa Hotel
Gem Premier Hotel & Spa Hanoi
Gem Premier Hotel & Spa Hotel Hanoi

Frequently asked questions

Does Gem Premier Hotel & Spa offer free cancellation for a full refund?
Yes, Gem Premier Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Gem Premier Hotel & Spa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Gem Premier Hotel & Spa?
Sorry, pets aren't allowed.
Is parking offered on site at Gem Premier Hotel & Spa?
Yes. Valet parking costs VND 180000 per day. Parking spaces may be limited. Motorhome/coach/lorry parking is available.
What are the check-in and check-out times at Gem Premier Hotel & Spa?
You can check in from 2:00 PM - 5:30 AM. There's a charge of VND 599000 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of VND 599000 (subject to availability). Express check-in and check-out are available.
What is there to do at Gem Premier Hotel & Spa and nearby?
Have fun during the warmer months with activities nearby such as cycling. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and make the most of other amenities such as spa services.
Are there restaurants at or near Gem Premier Hotel & Spa?
Yes, there's an on-site restaurant.
What's the area around Gem Premier Hotel & Spa like?
Gem Premier Hotel & Spa is located on the boardwalk in Old Quarter, a short 3-minute walk from St. Joseph's Cathedral of Hanoi and 7 minutes' walk from Hoan Kiem Lake.







Staff & service




Property conditions & facilities




2/10 Poor

Do not book here - SCAM
I recommend staying at a hostel over this. This hotel is completely misrepresented on I am upset that the website even allows it’s listing to continue when the rooms and amenities very clearly do not match the photos shown. When we arrived the first hint something was wrong was that the front desk area looks nothing as pictured on the website. My husband and I found out later this is a picture of another hotel down the street, how is this allowed? When we got to our room, yes the furniture looks like it is the same furniture from the photos - but after years of neglect. We paid for the honeymoon suite - there was nothing romantic about this room. It was dirty with clear dirt on the floors, baseboards and smudges all over the walls. The wallpaper was peeling completely off in some places and there was some kind of insulation foam / caulking that was hastily done in other places to keep the walls together. The 5th floor city view from our room looked out upon what looked to be an abandoned building used for laundry. What I thought would be a wonderful soaking tub was dirty, had not been polished in a long time, and had no hot water. The floor of the bathroom was covered in water when we arrived and never dried. The only pros of this room was the location in the Old Quarter and grainy English movie channel on the TV. We were totally ripped off by the pricing, no one should stay in any room here for more than $15 USD a night (we paid $55).
Aaron, 1-night trip
Verified guest review

6/10 Good

This property located in middle of backpackers' alleyway... but perperty has 2 buildings. Recommend "Veris" morden than this "Gem"
HeeDong, 1-night trip with friends
Verified Expedia guest review

8/10 Very good

Steph, 1-night trip
Verified Expedia guest review

2/10 Poor

It’s a run down, wall in the hole motel. So dirty, dusty and many things broken from shower to outlet, bed, chair, etc. Don’t trust the photos shown, check out the room yourself. Pricey for this crappy motel
Verified Expedia guest review

2/10 Poor

I booked two rooms here for 3 nights from Dec 24-26, 2022 through Expedia website. When I arrived, the hotel did not look like what was presented in the photos of the booking site. The hotel rooms were old, out dated, the lamps didn't work, missing art work on the wall, pain peeling, buggers splatter on the bathroom wall, bath towels had holes in them with some type of yellow stains. The room smelled musty and like it had a smoker living in it for years. I cannot not express the difference between the website pictures and the actual hotel room, it was night and day. Not to mention the lack of customer care, they had no receptionist and their phone number is not in service. No refunds available at the moment, I've been charged for 2 rooms for 3 nights that we did not stay at. Expedia is saying they need to contact the hotel( which their number is out of service) and the hotel staff is saying I need to talk to Expedia. Getting the run around from both parties. I would not ever suggest anyone book at Gem Premiere Hotel and Spa. This was a family trip for us and it out a big damper on out family vacation.
Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review

6/10 Good

Fine for a night
Fine for a place to crash before heading to Ha Long Bay for a they let us keep our luggage there on the way back before our flight. Beds were firm, address little hard to find (no cars allowed on their road) & hotel over multiple buildings. Wifi worked & easy to walk around Old Quarter area. Welcome drinks weren't served due to late arrival.
Penny, 1-night trip with friends
Verified guest review

6/10 Good

yoshiko, 1-night trip
Verified guest review

4/10 Fair

The shower was disappointing, water pressure not strong and there was no kettle inside the room despite packets of instant hot drinks provided. Other than that acceptable for short stay though as amenities are not too bad around this accommodation.
Teom Neng, 2-night trip with friends
Verified Expedia guest review

2/10 Poor

Danny, 1-night trip with friends
Verified Expedia guest review