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Hotel Ciudad Vieja

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Standard Room, 1 Bedroom, Ensuite, Courtyard View | Desk, iron/ironing board, free WiFi, wheelchair access
Terrace/patio
Terrace/patio
Standard Double Room, 1 Bedroom, Courtyard View | Desk, iron/ironing board, free WiFi, wheelchair access
Standard Double Room, 1 Bedroom, Courtyard View | Desk, iron/ironing board, free WiFi, wheelchair access

Overview of Hotel Ciudad Vieja

Hotel Ciudad Vieja

3.0 star property
3-star hotel with restaurant, near Embassy of Mexico in Guatemala

8.8/10 Fabulous

121 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Bar
  • 24/7 front desk
Map
8a. Calle 3-67 Zona 10, Guatemala City, Guatemala

Room options

About this area

What's nearby

  • In Zona 10
  • Paseo Cayala - 6 min drive

Getting around

  • Guatemala City (GUA-La Aurora Intl.) - 16 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Casa Carmela - 4 min walk
  • Porcino Pollo - 4 min walk
  • Patsy - 4 min walk
  • Altuna - 6 min walk
  • Pecorino - 6 min walk

About this property

Hotel Ciudad Vieja

Hotel Ciudad Vieja is only 3.4 mi (5.4 km) from the airport and offers a shuttle (available 24 hours) for USD 25 per vehicle roundtrip. Guests looking for a bite to eat can visit AGUACATE, which serves international cuisine and is open for breakfast and lunch. Other features of this Colonial hotel include a rooftop terrace, a bar/lounge and a snack bar/deli. The helpful staff and restaurant get good marks from fellow travellers.

Languages

English, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 26 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 2:00 AM
  • Late check-in subject to availability
  • Minimum check-in age – 19
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 19

Children

  • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

Working away

  • Meeting room
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop

Facilities

  • Built in 1998
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Television in common areas

Accessibility

  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking

Languages

  • English
  • German
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Iron/ironing board (on request)

Freshen up

  • Private bathroom
  • Shower only
  • Hairdryer (on request)

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping

Special features

Dining

AGUACATE – This restaurant specialises in international cuisine and serves breakfast and lunch.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of USD 9 for adults and USD 9 for children (approximately)
  • Airport shuttle service is offered for an extra charge of USD 25 per vehicle (roundtrip. Maximum occupancy 2)

Children & extra beds

  • Airport shuttle service for children costs USD 0.00

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Only registered guests are allowed in the guestrooms.

This property does not have lifts.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Ciudad Vieja Guatemala City
Hotel Ciudad Vieja
Ciudad Vieja Guatemala City
Hotel Ciudad Vieja Guatemala/Guatemala City
Hotel Ciudad Vieja Hotel
Hotel Ciudad Vieja Guatemala City
Hotel Ciudad Vieja Hotel Guatemala City

Frequently asked questions

Does Hotel Ciudad Vieja offer free cancellation for a full refund?
Yes, Hotel Ciudad Vieja does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Ciudad Vieja?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Ciudad Vieja?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Ciudad Vieja?
Yes, there's free self parking.
Is an airport shuttle service offered by Hotel Ciudad Vieja?
Yes, an airport shuttle is available. The charge is USD 25 per vehicle roundtrip.
What are the check-in and check-out times at Hotel Ciudad Vieja?
You can check in from 3:00 PM - 2:00 AM. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Hotel Ciudad Vieja and nearby?
Hotel Ciudad Vieja has a garden.
Are there restaurants at or near Hotel Ciudad Vieja?
Yes, AGUACATE offers international cuisine. Nearby restaurants include Casa Carmela (4-min walk), Porcino Pollo (4-min walk) and Patsy (4-min walk).
What's the area around Hotel Ciudad Vieja like?
Hotel Ciudad Vieja is a short 6-minute walk from U.S. Embassy in Guatemala and 3 minutes' walk from Embassy of Mexico in Guatemala.

Overall score and ratings

8.8

Fabulous

9.1/10

Cleanliness

9.5/10

Staff & service

8.9/10

Amenities

8.7/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Exceptional

I love this REAL Guatemalteco hotel. I stay here every time I’m in the City.
Vernon, 1-night family trip
Verified Orbitz guest review

10/10 Exceptional

It’s my favorite hotel in the city.
Vernon, 1-night family trip
Verified Orbitz guest review

10/10 Exceptional

This is a a real nice Guatemalan hotel, in style, construction and presentation.
Vernon, 2-night family trip
Verified Orbitz guest review

10/10 Exceptional

Our favorite in Guatemala City
Our favorite hotel in Guatemala City--always a warm welcome in lovely surroundings. Very clean, well-kept, good food. Good restaurants right across the street.
Sonya, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

This hotel is a gem in the city, they put many plants in the center, so you like stay in a rain forest. The staff are all polite and the service is good, especially the receptionist help me out for me booking issue.
Desmond, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

CARMEN, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Michael, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

It’s like it’s name says, a bit of the Old City at its best
Vernon, 2-night romance trip
Verified Orbitz guest review

10/10 Exceptional

Great location and service. Quiet and charming neighborhood.
Elmer, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Great staff, clean and comfortable rooms, nice calm and convenient location, good breakfast and plenty of coffee
Nancy, 2-night trip
Verified Hotels.com guest review