Guests
All properties in Mahahual, Quintana Roo, Mexico

Hotel Arenas

Mahahual beachfront hotel with restaurant and bar/lounge

  • Free WiFi
From
€44

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Costera Mahahual Km. 2.3, Mahahual, 77940, QROO, Mexico
7.0.Good.
  • Beautiful hotel, amazing nice stuff. Happy to stay in this hotel.

    Jan 5, 2021

  • Pros: right at the beach that is beautiful, offer lots of services such as kayaks, bikes…

    Nov 10, 2020

See all 65 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
Easy parking
Walkable
  • Free WiFi
  • Air Conditioning

Property highlights

Main amenities

  • 12 guestrooms
  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Breakfast available
  • Beach umbrellas

For families

  • Private bathroom
  • Free toiletries
  • Garden
  • Furnished balcony
  • Daily housekeeping
  • Coffee/tea maker

What’s around

  • On the beach
  • Mahahual Beach - 1 min walk
  • Surfinggreen - 11 min walk
  • Mahahual Lighthouse - 29 min walk
  • Dolphin Discovery - 2.7 mi / 4.4 km
  • Maya Water Park - 2.7 mi / 4.4 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room, 2 Double Beds, Ocean View
  • Superior Room, 1 King Bed, Ocean View
  • Superior Room, 2 Double Beds, Ocean View
  • Standard Room, 1 King Bed, Ocean View

Location

Costera Mahahual Km. 2.3, Mahahual, 77940, QROO, Mexico
  • On the beach
  • Mahahual Beach - 1 min walk
  • Surfinggreen - 11 min walk

What’s around

Landmarks

  • On the beach
  • Mahahual Beach - 1 min walk
  • Surfinggreen - 11 min walk
  • Mahahual Lighthouse - 29 min walk
  • Dolphin Discovery - 2.7 mi / 4.4 km
  • Maya Water Park - 2.7 mi / 4.4 km
  • Costa Maya Port - 2.8 mi / 4.5 km
  • Banco Chinchorro Biosphere Reserve - 7.3 mi / 11.8 km
  • Arrecifes de Xcalak National Park - 13.6 mi / 21.9 km
  • Sian Ka'an Biosphere Reserve - 25.4 mi / 40.9 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 136 min drive

At a glance

Hotel size

  • This hotel has 12 rooms

Arriving/leaving

  • Check-in time 3:00 PM-11:00 PM
  • Check-out time is 11 AM
  • Express check-in

Restrictions related to your trip

  • COVID-19 restrictions.

Special check in instructions

Front desk staff will greet guests on arrival.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Continental breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)

Things to do

  • Beach sun loungers
  • Beach umbrellas
  • Spa services on site
  • Beach towels

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden

Languages Spoken

  • English
  • Italian
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker

Sleep well

  • Premium bedding

Things to enjoy

  • Individually decorated
  • Individually furnished
  • Furnished balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Dining

Tide - This restaurant specializes in seafood and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of USD 6.00 per person (approximately)

Pool, spa & gym (if applicable)Pay at property

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property accepts Visa, Mastercard and cash.

Also known as

  • Hotel Arenas Mahahual
  • Hotel Arenas
  • Arenas Mahahual
  • Hotel Arenas Hotel
  • Hotel Arenas Mahahual
  • Hotel Arenas Hotel Mahahual

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Hotel Arenas does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, there's no onsite parking at Hotel Arenas.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 2 PM - 11:00 PM. Check-out time is 11 AM. Express check-in and contactless check-in and check-out are available.
  • Yes, Tide offers seafood. Nearby restaurants include Sulumar (9-min walk), Nohoch Kay Beach Club (10-min walk), and Pez Quadro (12-min walk).
  • Hotel Arenas has spa services and a garden.
7.0.Good.
  • 6.0.Good

    If they did some maintenance it would be my favor-

    Lovely location, it was a really nice place at one time but there has been virtually no maintenance. Way beyond shabby chic. Too bad too, staff is very friendly and helpful, lovely beach. If they did some upkeep it could be my favorite place to stay.

    Roxann, 2 night trip with friends, Jan 14, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Friendly and knowlegeable staff. Restaurant food dishes are delicious with an authentic flavor.

    4 night family trip, Oct 11, 2019

    Verified Orbitz guest review

  • 6.0.Good

    We were very excited to stay at this hotel in Mahahual. While the staff is super friendly and accommodating, the hotel itself is quite run down and not like the pictures. It really could use updating. Our air conditioning was not cooling and then it started to drip water everywhere. They sent up two young guys to fix it. The hotel was in such bad shape that the guys could barely slide the window open to fix the AC unit. The hotel staff was kind enough and offered for us to move to a new room. We did have a view of the ocean which would have been nice but unfortunately we were there during the high sargazo (seaweed) season. The hotel is at the very end of the beach which is nice because it is very calm. The hotel has hammocks (a definite plus) and kayaks to use. They recently installed a very small pool to try to alleviate the sargazo situation. The shower had very little water pressure, but it did have hot water. Overall, the bathroom was small. I feel that this hotel needs to offer more/update the facility if it wants to keep charging the same prices.

    1 night romance trip, Jul 11, 2019

    Verified Orbitz guest review

  • 4.0.Fair

    Show up to be told can’t checkin yet - site says restaurant which is not true, loud dogs barked all night long with no one doing anything about them.

    1 night romance trip, Mar 18, 2019

    Verified Expedia guest review

  • 4.0.Fair

    great location a little bit outside the tourist area so it’s pretty quiet, which is good. ideal area for snorklling lovers (snorklling area right in front of the hotel). but poor service at the reception. the front desk staff is well trained to sell you their food, services and activities, but they don’t advise you well and they are not really helpful neither.

    9 night romance trip, Mar 5, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    More basic than it looks in the pictures, we got the Superior Room and it wasn't more than a basic double room except that the view is really nice. The facilities lack maintenance, the door was dirty and oily, we had a hard time opening the sliding door to the balcony, one of the chairs there was falling apart with nails sticking out, there were no towels when we arrived and after requesting them they only sent 2 for 3 people. We didn't use the beach facilities but they looked really nice, we ordered room service and the food was above our expectations and the staff was really friendly and helpful.

    1 night family trip, Feb 24, 2019

    Verified Expedia guest review

  • 6.0.Good

    On the beach. Was about 1 Kilometer from town, which I preferred as it was much quieter than the hotels in town. The rooms are ok. They have a bar and only serve breakfast and you don’t have a Choice. It is one standard breakfast of scrambled eggs with Pancakes, Coffee and Juice. It wasn’t bad.

    Santino, 1 night trip, Sep 21, 2018

    Verified Expedia guest review

  • 2.0.Poor

    ASQUEROSO

    El hotel es un asco, sucio, descuidado y viejo. En el primer cuarto que me dieron habia miles de mosquitos adentro, imposible dormir en un lugar asi y al cuarto que me cambiaron tenia una cucaracha, un lugar asqueroso. El servicio es bastante regular. el internet no funciono ni un minuto. La regadera tira dos gotas de agua y el jabon es rosa venus como de motel barato. No volveria ni gratis. Las fotos son un absoluto engaño

    PETER, 1 night trip, Oct 19, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    El personal es muy amable, sin embargo, las instalaciones ya están muy descuidadas. La ubicación tiene mucho potencial pero si no le dan el debido mantenimiento, pronto, en un par de años, el hotel se caerá a pedazos.

    Cristina, 3 night romance trip, Mar 15, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    La ubicación del hotel es perfecta, está alejada del centro (5min), no hay ruido, poca gente. La atención del personal es excelente, te ayudan en todo momento. Los precios son accesibles, los kayaks son gratuitos. Quizá debería de haber más opciones en el menú.

    5 night romance trip, Jan 22, 2020

    Verified Expedia guest review

See all 65 reviews