I can't say enough good things about this place! The space itself is huge and hospitable, with a charming water feature at one end out the back windows (a big pool/fountain in the center of the building, beginning on our floor [American 5th?] ); the other end looks out over a lovely (and pretty quiet) park/playground, across from Google headquarters. We had 2 bedrooms, each with its own ensuite bath (fabulous tub in one; shower in the other) PLUS guest 1/2 bath, which was used a lot because we did some entertaining. Beds very comfortable. Plenty of storage space, and everything very modern and new, convenient to laptop lifestyle. Good, well-supplied working kitchen.
The management could not have been more pleasant and responsive. Paul always got back to me within an hour, with everything from the bigger teapot I'd requested to detailed, clear instructions on how our visitors could use the intercom.
We booked it at the last minute, at a good price from Hotels.com, and could not have been happier with the results.
It is true that finding the Office & the person with the keys can be confusing when you arrive, esp. if you're jetlagged. Basically, you go to their office, which is in the building you're staying in, but not necessarily near your entrance. You phone when you're actually there (even if they're expecting you), and someone comes out to escort you with keys. Hope this helps