Santa Lucia House - Forum

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In-room safe, free WiFi, bed sheets
In-room safe, free WiFi, bed sheets
In-room safe, free WiFi, bed sheets
In-room safe, free WiFi, bed sheets

Overview of Santa Lucia House - Forum

VIP Access

Santa Lucia House - Forum

4.0 star property
Upmarket hotel in Downtown Cuenca with bar/lounge

9.2/10 Superb

163 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Refrigerator
The price is €48
Price available on 06/07/2022
Map
Antonio Borrero 10-91 y Mariscal Lamar, Cuenca, Azuay, 010150
Main amenities
  • Daily housekeeping
  • Bar/lounge
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Front desk safe
  • Laundry service
  • Self-serve laundry
  • Meeting room
  • Multilingual staff
  • Luggage storage
  • Tour/ticket assistance
For families
  • Private bathroom
  • Premium TV channels
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Fridge (on request)
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Downtown Cuenca
  • Calderon Park - 2 min drive
  • El Cajas National Park - 37 min drive

Getting around

  • Cuenca (CUE-Mariscal Lamar) - 13 min drive
  • Airport shuttle (surcharge)

About this property

Santa Lucia House - Forum

Santa Lucia House - Forum is only 1.8 mi (2.9 km) from the airport and offers a shuttle (available 24 hours) for USD 24 per vehicle roundtrip. You can be pampered with massages, then unwind with a drink at the bar/lounge. Fellow travellers like the helpful staff and location.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 10 and over, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 10 and over; guests must have received complete vaccination at least 14 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 12 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM until 10 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
  • Negative COVID-19 test result requirement applies to all guests aged 10 and over, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 10 and over; guests must have received complete vaccination at least 14 days prior to check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free 24-hours off-site parking within 1148 ft

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free self-service breakfast each morning 7:00 AM–10:00 AM
  • Bar/lounge

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Terrace

Accessibility

  • In-room accessibility
  • Upper floors accessible by stairs only

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Premium satellite channels

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer (on request)
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Fridge (on request)
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • All citizens of Ecuador will be charged the national value-added tax (12%) upon checkout. Non-residents on a tourist visa will not be required to pay this tax. The tax exemption does not apply for stays over 90 days.

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 24 per vehicle (roundtrip)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Airport shuttle service for children costs USD 0

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination.

Negative COVID-19 test result requirement applies to all guests aged 10 and over, and test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 10 and over; guests must have received complete vaccination at least 14 days prior to check-in.

Policies

This property does not have lifts.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

FORUM Hotel Cuenca
FORUM Cuenca
FORUM Hotel
Santa Lucia House Forum Cuenca
Santa Lucia House - Forum Hotel
Santa Lucia House - Forum Cuenca
Santa Lucia House - Forum Hotel Cuenca

Frequently asked questions

Overall score and ratings

9.2

Superb

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

6/10 Good

irene gunawan, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Delightful Hotel
Our stay in Cuenca was completely enhanced by the extraordinary staff and amenities at this hotel. We enjoyed a delicious breakfast each morning and a glass of wine in the delightful courtyard in the evening. The rooms were beautiful and very comfortable.
Laurel, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

paul, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Yuqiong, 3-night trip
Verified Expedia guest review

10/10 Exceptional

My family and I stayed for 3 nights and it was one of the nicest and most comfortable hotel. The ambiance was beautiful and peaceful, even though the hotel is located in the heart of old Cuenca. The staff was attentive and very knowledgeable of the area. Overall, it was an excellent place to stay.
Veronica, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Very nice place very nice staff.
Saron, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

nice place
ANDREA, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great hotel in Cuenca's downtown
The hotel is very cozy. Placed in downtown made our staying very easy and close to everywhere. Customer service and all personnel are outstanding! There is a little of noise when stepping since is a very old construction. We will definitely return to this hotel.
Jorge, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Friendliness, efficient.
Thomas, 2-night romance trip
Verified Travelocity guest review

10/10 Exceptional

It was a wonderful stay the staff and the hotel were excellent. Staff was very friendly and helpful there was lovely breakfast in the morning. The hotel was spotless very clean and I would go back again.
David, 2-night trip
Verified Expedia guest review