Hilton Garden Inn Buffalo Downtown

Photo gallery for Hilton Garden Inn Buffalo Downtown

Primary image
Indoor pool
Indoor pool
Hypo-allergenic bedding, desk, iron/ironing board, free cots/infant beds
View from room

Overview of Hilton Garden Inn Buffalo Downtown

Hilton Garden Inn Buffalo Downtown

3.0 star property
3-star hotel with 2 bars/lounges, near Sahlen Field

8.8/10 Fabulous

977 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
  • Non-smoking
The price is €158
Price available on 07/07/2022
Map
10 Lafayette Square, Buffalo, NY, 14203
Main amenities
  • Housekeeping (on request)
  • Restaurants and 2 bars/lounges
  • Indoor pool
  • Breakfast available
  • Fitness centre
  • Room service
  • 24-hour business centre
  • Business centre
  • 3 meeting rooms
  • Airport shuttle
  • 24-hour front desk
  • Coffee/tea in a common area
For families
  • Free cots/infant beds
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Downtown Buffalo
  • Buffalo Niagara Convention Center - 4 min walk
  • Buffalo City Hall - 6 min walk
  • Shea's Performing Arts Center - 9 min walk
  • Canalside - 14 min walk
  • KeyBank Center - 15 min walk
  • Lake Erie - 21 min walk
  • Roswell Park Cancer Institute - 22 min walk
  • Buffalo General Medical Center - 25 min walk
  • Peace Bridge - 45 min walk
  • Lafayette Square - 1 min drive

Getting around

  • Buffalo, NY (BUF-Buffalo Niagara Intl.) - 16 min drive
  • Niagara Falls, NY (IAG-Niagara Falls Intl.) - 25 min drive
  • Buffalo-Exchange Street Station - 12 min walk
  • Buffalo-Depew Station - 14 min drive
  • Niagara Falls Station - 27 min drive
  • Lafayette Square Station - 2 min walk
  • Church Station - 4 min walk
  • Fountain Plaza Station - 6 min walk
  • Airport shuttle

About this property

Hilton Garden Inn Buffalo Downtown

Hilton Garden Inn Buffalo Downtown offers an airport shuttle and a great location, putting you within a short 10-minute walk of Buffalo Niagara Convention Center and Shea's Performing Arts Center. The indoor pool is a great spot to take a dip, and guests can grab a bite to eat at Garden Grille & Bar, which serves American cuisine and is open for breakfast and dinner. There are 2 bars/lounges, a fitness centre and in-room conveniences such as sofa beds and fridges. Fellow travellers say good things about the helpful staff and location. Public transportation is only a short walk: Lafayette Square Station is steps away and Church Station is 4 minutes.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of CleanStay (Hilton)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC), SafeStay (AHLA - USA) and COVID-19 Guidelines (WHO)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 124 rooms
  • Arranged over 14 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 11 PM
  • Express check-in/out
  • Minimum check-in age – 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets not allowed
  • Pets allowed (dogs and cats only, 2 per room)*
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Wheelchair-accessible parking on site
  • Off-site parking within 120564.8 mi (USD 15.00 per night)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7 AM–10:00 AM
  • 2 bars/lounges
  • Restaurant
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Taking the kids

  • Local/corner shop
  • Children's menu

Working away

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Conference space ( 3800 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2014
  • Safe-deposit box at front desk
  • Television in common areas
  • Fitness centre
  • An indoor pool

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • MP3 docking station
  • 39-inch LCD TV
  • Premium cable channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Sofa bed
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Free local calls

Food and drink

  • Fridge
  • Microwave

More

  • Housekeeping (on request)
  • Connecting/adjoining rooms available
  • Mobile key entry

Special features

Dining

Garden Grille & Bar – This restaurant specialises in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Deposit: USD 300.00

Optional extras

  • Breakfast costs between USD 7.99 and USD 18.99 for adults, and USD 7.99 and USD 18.99 for children (approximately)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Rollaway beds are available for USD 10 per night

Pets

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 50 per accommodation, per stay

Parking

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Parking is available off-site and costs USD 15.00 per night (120564.8 mi away)

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Pool access available from 6:00 AM to 8:00 PM
  • Guests under 18 years old are not allowed in the swimming pool or fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of:

  • COVID-19 Guidelines (CDC)
  • SafeStay (AHLA - USA)
  • COVID-19 Guidelines (WHO)

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Hilton Garden Inn Buffalo Downtown Hotel
Hilton Garden Inn Buffalo Downtown
Hilton Buffalo Buffalo
Hilton Garden Inn Buffalo Downtown Hotel
Hilton Garden Inn Buffalo Downtown Buffalo
Hilton Garden Inn Buffalo Downtown Hotel Buffalo

Frequently asked questions

Overall score and ratings

8.8

Fabulous

9.1/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.7/10

Eco-friendliness

10/10 Exceptional

Great experience overall
A few minor issues (no hair dryer, curtains wouldn't close completely), but since we were only there for 2 nights, it wasn't a big deal. Staff was great!
Monica, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

It was a fine stay decent hotel, just found some cough drop wrappers in the window
Jeffrey, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Tired property, no shuttle, no housekeeping
The location of this hotel is convenient but it really doesn’t meet the Hilton Garden Inn standards. The lobby and breakfast areas are nice, but the room was tired and in need of updates. The carpet was worn and stained. The sofa aged. The room was spacious and had nice city views. The website said they had an airport shuttle, but they did not. They also didn’t mention on their website or at check-in that they didn’t provide daily housekeeping. In fact, we were there three nights and they provided NO housekeeping. Not even fresh towels. I had to call the front desk and they informed me that had “limited” housekeeping (which turned out to be none). They did run up fresh towels, but we had wastebaskets that were full, and were otherwise left to fend for ourselves. I’m sure that staffing is a challenge, but this is information that I would have wanted when making my reservations. The parking was in an open parking lot a half block away and I was concerned about security given this downtown location, but fortunately had no incidents. Front desk staff and breakfast room waitress was friendly and helpful but for the price of the room, I would have expected a much better hotel and better housekeeping.
3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great Location
I stayed here for Memorial Day weekend when I ran the half marathon. It has a perfect location. The rooms are nice. The only issue I had with parking was it made me check in and repay at 6 am. Then when I tried to pay it only allowed me to pay for the race parking so I had to pay extra. Other than that it was a nice place to stay and very enjoyable.
Brian, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

John, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

christopher, 2-night trip
Verified Hotels.com guest review

6/10 Good

Staff is super friendly and helpful! Condition of the hotel needs a bit of tlc considering the amount charged nighly. Our room had wallpaper peeling, cracked moulding and bathroom fixtures were coming off the wall. Room size was also smaller than expected.
2-night trip
Verified Hotels.com guest review

6/10 Good

Nancy, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Awesome!
Awesome hotel, clean, quiet. Front desk staff was amazing. Trolley right outside is super convenient. My new go to hotel in Buffalo!
Gayle, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great Hotel!
Nothing but great reviews for this hotel. Staff at the front desk was very welcoming. Very clean, great location. Very secure and safe.
1-night family trip
Verified Hotels.com guest review