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Moon Palace Jamaica – All Inclusive

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4 outdoor pools
On the beach, white sand, sun-loungers, beach umbrellas
4 outdoor pools
Water park
Indoor spa tub

Overview of Moon Palace Jamaica – All Inclusive

VIP Access

Moon Palace Jamaica – All Inclusive

5.0 star property
Ocho Rios beachfront property with restaurant, beach bar

8.4/10 Very good

1,003 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
Main Street, Ocho Rios, Saint Ann

Room options

About this area

What's nearby

  • On the beach
  • Dunn's River Falls - 12 min drive

Getting around

  • Ocho Rios (OCJ-Ian Fleming Intl.) - 24 min drive
  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 101 min drive

Restaurants

  • Island Grill - 3 min walk
  • Taste Of India - 4 min walk
  • Mother's - 5 min walk
  • Mom’s - 5 min walk
  • Miss T's Kitchen - 6 min walk

About this property

Moon Palace Jamaica – All Inclusive

At Moon Palace Jamaica – All Inclusive, you can spend time at the beach enjoying beach umbrellas, volleyball and beachside drinks, plus you'll be 2.7 mi (4.3 km) from Dunn's River Falls. 4 outdoor pools provide fun for everyone, and guests can also take advantage of a fitness centre and a sauna. Offering ocean views, Buccaneers Reef serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious property include 2 swim-up bars, a nightclub and a free kid's club. Fellow travellers say good things about the room service and helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Dancing

Entertainment

On-site entertainment and activities
Access to on-site nightclubs

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of COVID-19 Health Protocol (Jamaica)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Contactless room service is available.

Safety measures

Temperature checks available for guests
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 705 rooms
  • Arranged over 11 floors

Arriving/Leaving

  • Check-in time from 3 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 2 swim-up bars
  • Restaurant
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • On the beach
  • Fitness classes
  • Beach volleyball
  • Shopping
  • Pool table
  • Ping pong
  • Kayaking nearby
  • Scuba-diving nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas

Facilities

  • 3 buildings/towers
  • ATM/banking
  • Garden
  • Terrace
  • Fitness centre
  • 4 outdoor pools
  • Arcade/games room
  • Nightclub
  • Sauna

Accessibility

  • Lift
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Handrails in stairwells

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 40-inch Smart TV

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Turndown service
  • Premium bedding

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Laptop-friendly workspace
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Dancing

Entertainment

On-site entertainment and activities
Access to on-site nightclubs

Dining

Buccaneers Reef – Overlooking the ocean and pool, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
La Gondola – This theme restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Pier 8 – Overlooking the pool, this restaurant specialises in seafood and serves lunch and dinner. Open daily.
Momo – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Boulangerie – On-site coffee shop. Open 24 hours. Open daily.

Fees & policies

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the fitness facility

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Temperature checks are available to guests; cashless payment methods are available for all transactions; contactless room service is available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of COVID-19 Health Protocol (Jamaica) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing that there's a carbon monoxide detector, a smoke detector, a security system and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Moon Palace Jamaica Grande All Inclusive Ocho Rios
Moon Palace Jamaica Grande All Inclusive
Moon Palace Jamaica Grande Ocho Rios
Moon Palace Jamaica Grande
Moon Palace Jamaica – All Inclusive Ocho Rios
Moon Palace Jamaica – All Inclusive All-inclusive property

Frequently asked questions

Does Moon Palace Jamaica – All Inclusive offer free cancellation for a full refund?
Yes, Moon Palace Jamaica – All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Moon Palace Jamaica – All Inclusive?
This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
Is there a pool at Moon Palace Jamaica – All Inclusive?
Yes, there are 4 outdoor pools and a children's pool.
Are pets allowed at Moon Palace Jamaica – All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Moon Palace Jamaica – All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Moon Palace Jamaica – All Inclusive?
You can check in from 3 PM - anytime. Check-out time is noon.
What is there to do at Moon Palace Jamaica – All Inclusive and nearby?
Have fun during the warmer months with activities such as volleyball. Additional recreation on-site includes aerobics . Enjoy a swim in one of the 4 outdoor swimming pools or use the all-inclusive property's other amenities, which include 2 swim-up bars and a nightclub. Moon Palace Jamaica – All Inclusive also has a sauna and a fitness centre, as well as an arcade and a garden.
Are there restaurants at or near Moon Palace Jamaica – All Inclusive?
Yes, Buccaneers Reef offers international cuisine and ocean views. Nearby restaurants include Taste Of India (4-min walk), Mother's (5-min walk) and Mom’s (5-min walk).
What's the area around Moon Palace Jamaica – All Inclusive like?
Moon Palace Jamaica – All Inclusive is a short 16-minute walk from Mahogany Beach and 3 minutes' walk from Ocho Rios Craft Park. Travellers love the property's prime location.

Overall score and ratings

8.4

Very good

9.1/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

2/10 Poor

Raymond, 3-night trip
Verified Hotels.com guest review

6/10 Good

Dana, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sherika, 3-night family trip
Verified Hotels.com guest review

2/10 Poor

1st there was a worm in my food, The refrigerator sounded like earth vadar. We paid for an upgrade and it was not until 7 that we got into our new room for one room and not until 9 pm for the other. Then Beata we’re stolen dueing bed service.
Anna, 3-night family trip
Verified Expedia guest review

8/10 Very good

Duane Erskine, 4-night trip
Verified Orbitz guest review

10/10 Exceptional

Excellent service, nice ambience & vibe
Elijah, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Leon, 5-night trip
Verified Expedia guest review

8/10 Very good

Property very nice
wendolyn, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Everything
Juana, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

I read a lot of pros/cons before choosing for family of 4 (2 boys) spent 6 days/5 nights-enjoyed every minute. Beautiful property. Everything well-kept and clean. *Check-in: I read a lot of complaints. Simple solution-took bags off the bus with us to the desk. Thru in 10 minutes. I also read a lot of reviews of people complaining about the upsell on the club stuff-just don’t go to the desk to “get your welcome package and resort credits” and when they call you in the morning tell them you are not interested and to take your name off the list. No issue *Restaurants: Momo needed a reservation for the grill, we never tried for that. We sat in the regular part and walked right in. Very good except the portions were small for most of our group. Pier 8 was very good … I recommend the jerk pork chop. My son liked the squid. Gondola: We never made it there Sundeck: Great place, great pasta dishes and the 4-meat pizza I had was amazing Boulangerie: One of the staples of every day walking around and stopping. The Nutella chocolates I miss already. Has coffee, pastries, cakes, and the kids really liked the crepes. Sushi Bar: Incredible and tasty. Highly recommend. My 16-year old’s go-to for a late-night snack. Pizza/Panini Bar: Ate at each twice and both were very good. Wife was able to get a gluten-free crust. Actually, they do a nice job at all eating places for GF folks. Buccaneers Reef Buffet: We ate here more than any other spot. Breakfast every day, some lunches and a couple d
Christopher A., 5-night trip
Verified Expedia guest review