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All properties in Ocho Rios, Saint Ann, Jamaica
1 room, 2 adults

Moon Palace Jamaica – All Inclusive

5-star5 stars
Great for families

Good to know

  • Children's club (free)
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
Main Street, Ocho Rios, Saint Ann, Jamaica

All-inclusive beachfront property with spa, near Turtle River Park
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Children's club (free)
    • Children's pool
    • Supervised childcare/activities (free)
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Exceptional hotel with friendly staff and beautiful, comfy surroundings. I cannot…Jun 18, 2020
  • Love this place, it’s absolutely beautiful and everyone is so friendly, we had a great…May 8, 2020

Moon Palace Jamaica – All Inclusive

from €276
  • Superior Deluxe Ocean View with balcony
  • Deluxe Resort Ocean View, 2 Double Beds
  • Honeymoon Suite
  • Family Room, 2 Bedrooms
  • Deluxe Resort View, 2 Double Beds
  • Presidential Room, 2 Bedrooms, Ocean View
  • Deluxe Resort Ocean View with King Bed
  • Deluxe Resort View, 1 King Bed
  • Governor Suite
  • Walk Out Suite
  • Junior Suite Ocean View
  • Deluxe Room Resort View, PAY FOR ONE ROOM AND GET TWO KIDS EAT & STAY FREE
  • Superior Deluxe Ocean View with balcony,PAY FOR ONE ROOM AND GET TWO, KIDS EAT & STAY FREE

What’s around Moon Palace Jamaica – All Inclusive

Landmarks

  • On the beach
  • Turtle River Park - 8 min walk
  • Mahogany Beach - 14 min walk
  • Ocho Rios Fort - 24 min walk
  • Mystic Mountain - 41 min walk
  • Ocho Rios Craft Park - 5 min walk
  • Ocho Rios Clock Tower - 6 min walk
  • LandMark Plaza - 11 min walk

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 101 min drive
  • Ocho Rios (OCJ-Ian Fleming Intl.) - 18 min drive

At a glance

Key facts

Size

  • 705 rooms
  • Arranged over 12 floors

Arriving/leaving

  • Check-in time 3 PM-11:30 PM
  • Check-out time is noon
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle included

Parking

  • Free valet parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • 4 restaurants
  • 4 bars/lounges
  • 2 swim-up bars
  • 2 coffee shops/cafés
  • Snack bar/deli
  • Beach bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Fitness classes on site
  • Pilates classes on site
  • Playground on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Snorkeling nearby
Working away
  • Business center
  • Meeting rooms 6
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Elevator
  • ATM/banking
  • Garden
  • Terrace
Accessibility
  • In-room accessibility
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Portuguese
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Turndown service
Things to enjoy
  • Individually furnished
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Dancing
  • Water fitness

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs

Other inclusions
  • Roundtrip airport transfers

Not included
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Windsurfing equipment
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transportation to offsite activities

Spa

Awe Spa has 23 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Buccaneers Reef - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

La Gondola - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Pier 8 - Overlooking the pool, this restaurant specializes in seafood and serves lunch and dinner. Open daily.

Momo - This restaurant specializes in Japanese cuisine and serves dinner only.

Boulangerie - Onsite coffee shop. Open 24 hours.

Moon Palace Jamaica – All Inclusive’s small print

Also known as

  • Moon Palace Jamaica Grande All Inclusive Ocho Rios
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Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

Guests under 18 years old are not allowed in the fitness facility.

Guests under 18 years old are not allowed in the spa.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Moon Palace Jamaica – All Inclusive

  • Does Moon Palace Jamaica – All Inclusive offer free cancellation for a full refund?
    Yes, Moon Palace Jamaica – All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Moon Palace Jamaica – All Inclusive?
    Yes, there's free valet parking.
  • Is there a pool at Moon Palace Jamaica – All Inclusive?
    Yes, there are 4 outdoor pools and a children's pool.
  • Are pets allowed at Moon Palace Jamaica – All Inclusive?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Moon Palace Jamaica – All Inclusive?
    You can check in from 3 PM to 11:30 PM. Check-out time is noon.
  • Are there restaurants at or near Moon Palace Jamaica – All Inclusive?
    Yes, there are 4 onsite restaurants.

Recent reviews

Very Good 8.4 From 439 reviews

Very Good 8.0
Not satisfy
This trip wasn’t my first, hence why I came back, but on this occasion, customer service need room for improvement, I came in around 12noon and register, I was told that the room wouldn’t be available until around 3pm, cane back around after 3, was told still not, I should come back next 20 mins I came back Euth 50 mins, still not available, I was told I have to wait another 15 mins still wasn’t available, by this time I got Annoyed requested a manager, when she spoke she ask if I weren’t given a Choice, to use the 1st room they had booked until the present 1 become available, I told her no one gave me that choice, she offers it, and we took it, it was my birthday and I didn’t enjoy it much, I had told them not a high floor when I made my booking, so I don’t understand why I was initially book on the 14th floor, was granted a lower one on arrival but the claim they had a major crisis hence why they took so long which too a big Chunk out of my birthday and stay at the moon palace, please look into this matter and respond thank you, otherwise as I said before lovely hotel, stayed before with my children 2018 for 4 days we all had fun, so I don’t know what went wrong?
Dianna, gb1 night trip with friends
Very Good 8.0
Moon palace the place to be
It was lovely staff was brilliant food drink was on point especially the spa fantastic loved every bit of it
ÀNGELA, us3 night trip
Fair 4.0
Disappointing customer service
The property itself exceeded my expectations. Nice, modern, plush. All inclusive food was serviceable and plentiful. Bar and pool area was nice. Alas, the customer service was sorely disappointing. Booked a prepaid USD $300 roundtrip airport transfer from Kingston airport to the resort. Landed at 9:30pm, and no driver there to pick me up as promised. I called the hotel, and got the run/around, that the office that manages airport transfers closes at 8pm, nothing they could do. After 30 min, i found a taxi and had to pay USD $150 cash out of my own pocket. But then on my return they tried to charge me $215 instead of half of the $300 roundtrip, claiming that was the one-way fee. I raised the issue, and they barely would budge on reducing the price, after their original mistake. Didn't seem fair in the least bit. But fairness or customer service isn't a priority here.
us3 night business trip

Moon Palace Jamaica – All Inclusive

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