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All properties in Isla Mujeres, Quintana Roo, Mexico
1 room, 2 adults

Suites Chac Chi

3-star3 stars
Avenida Rueda Medina, Colonia Electricistas NO.2, Isla Mujeres, QROO, 77400, Mexico

3-star hotel with 2 outdoor pools, near Norte Beach
  • Free WiFi
  • Collect stampsYou can collect™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Not the best it stays. Rooms was old and very dirty and dusty. Internet only works in…Jan 12, 2021
  • It was fine . A bit far from everythingDec 22, 2020

Suites Chac Chi

from €47
  • Standard Room
  • Deluxe Room
  • Deluxe Suite
  • Standard Room, 2 Queen Beds
  • Deluxe Room, 2 Queen Beds

What’s around Suites Chac Chi


  • Norte Beach - 33 min walk
  • Crayola House - 14 min walk
  • Terminal Marítima Isla Mujeres - 24 min walk
  • Parador Fotográfico - 31 min walk
  • Mundaca House - 32 min walk
  • Cocal Beach - 33 min walk
  • Aztlán Galería - 34 min walk
  • Tortugranja Turtle Farm - 39 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 118 min drive

At a glance

Key facts

Hotel size

  • This hotel has 19 rooms


  • Check-in time 3:00 PM-9:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • No onsite parking

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Things to do
  • Number of outdoor pools - 2
  • Pool sun loungers
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Safe-deposit box at front desk
  • Designated smoking areas
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
Freshen up
  • Private bathroom
  • Shower only
Be entertained
  • 21-inch TV
  • Satellite TV channels
Stay connected
  • Free WiFi
  • Phone
  • Daily housekeeping
  • In-room safe

Suites Chac Chi ’s small print

Also known as

  • Chac Chi Hotel Isla Mujeres
  • Chac Chi Hotel
  • Chac Chi Isla Mujeres
  • Chac Chi Hotel Suites
  • Suites Chac Chi Hotel
  • Suites Chac Chi Isla Mujeres
  • Capital O Chac Chi Hotel Suites
  • Chac Chi
  • Suites Chac Chi Hotel Isla Mujeres
  • Chac Chi Hotel Suites


There is limited hot water on site.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Suites Chac Chi

  • Does Suites Chac Chi offer free cancellation for a full refund?
    Yes, Suites Chac Chi does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Suites Chac Chi ?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Suites Chac Chi ?
    Sorry, there's no onsite parking at Suites Chac Chi .
  • Is there a pool at Suites Chac Chi ?
    Yes, there are 2 outdoor pools.
  • Are pets allowed at Suites Chac Chi ?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Suites Chac Chi ?
    You can check in from 3:00 PM - 9:00 PM. Check-out time is noon.
  • Are there restaurants at or near Suites Chac Chi ?
    Yes. Nearby restaurants include Green Verde (3-min walk), Lolo Lorena (5-min walk), and Soggy Peso (8-min walk).
  • Is there an onsite casino at Suites Chac Chi ?
    No, this hotel doesn't have a casino, but PlayCity Casino (7.9 mi) and Royal Yak Casino and Sports Book (8.6 mi) are both nearby.
  • What is there to do at Suites Chac Chi and nearby?
    Suites Chac Chi has 2 outdoor pools.

Recent reviews

Very Good 8.0 From 52 reviews

Exceptional 10.0
Cheap and decent place. Patience needed but nice.
Great stay. Decent location in the middle of the island. You will have to take taxis (50 pesos each way) to anywhere but it’s cheap. Tacos down the block as well as a grocery store. Not sure about the spot in the middle of the pool that moves around.
us2 night business trip
Very Good 8.0
Safe area but no locks on windows or balcony
Nice place starting to get a little rundown. Locks don't work on windows or balcony and safe isn't bolted down. So no place to store valuables. Kept my passport with me.
joel, mx3 night trip with friends
Very Good 8.0
The hotel had all I needed for my trip. The room was cleaned and The staff was very friendly. Location is away from the town. So, you will need some kind of transportation or a taxi to move around.
David, us1 night trip
Exceptional 10.0
Even though it’s a bit far from playa Norte the hotel is in a good location if you rent a golf cart or bike. The room was clean, the staff were very friendly and courteous.
Sonia, us2 night trip
Exceptional 10.0
very clean excellent price and free cont.breakfast
us1 night family trip
Very Good 8.0
I like that it is clean and staff are nice. But its far from the beach area.
Olivia, ca3 night romance trip
Very Good 8.0
Nice little stay ..nice room overlooking the pool ..breakfast was a bit sparse.
Jayne, gb3 night trip
Very Good 8.0
quaint Mexican hotel.
This is a traditional Mexican hotel. Not a resort. They have a small pool on the ground floor and a small pool on the top with a spectacular view. The people who run it are very nice. The rooms are simple, our bed was comfortable. Our room had a kitchenette. Yet no utensils. We did ask fora blender which they brought us! The hotel is centrally located so you can go either north or south with ease. We rented a golf cart for the three days we were there. We liked the hotel and island so we returned for the last three days of our adventure.
Kelly, us3 night trip
Exceptional 10.0
not far from downtown, walking distance 2KM and a pool
ca25 night romance trip
Good 6.0
This hotel was middle of the road with most things. It was a safe place to sleep at night, but didn’t offer much else. The free breakfast was a box of cereal, a carton of milk, some sweets, a yogurt, and bananas. I had to shuffle through 4 bowls to find a clean one, and decided after that to eat breakfast out. It’s not a convenient walk to either the north or south side of the island if you’re looking for activities or the beach. The two men working there were extremely nice, upgraded our room for free because it was our friends birthday, and were very helpful when it came to tips on what to do and how to get around. The older woman that works there was not so friendly (a little rude), and did not seem to be very interested in helping with anything. We had the option on the first day of whether or not we wanted our room cleaned, and we declined because the safe in our room was broken (which one of the men tried to fix, unsuccessfully), but we had to ask several times to get one extra roll of toilet paper. As the other reviews stated, there was also a smell of sewer that lingered in the bathroom for the entire trip. It’s a loud hotel, so keeping the ac on at night to drown out the sound was also a must. The highlight of the hotel for us was the pool on the roof. No one spent time up there at all, so in between activities, it was a great place for my friend and I to get some sun and take some photos. The view is really pretty from up there, and the pool was clean.
us3 night trip with friends

Suites Chac Chi