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1 room, 2 adults

Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive

4.5-star4.5 stars
Carretera Federal 307, Tulum-Cancun Km 332,15, SM31, MZ 03, Puerto Morelos, QROO, 77500, Mexico

Puerto Morelos beachfront property with spa and casino
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • We had the best time ever!!! Thanks to Guadalupe in concierge... He helped with…Feb 7, 2021
  • The hotel workers were so nice and polite. The food was decent but the Hunter steak house…Jan 28, 2021

Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive

from €219
  • Luxury Suite with Terrace Jacuzzi
  • Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club
  • Honeymoon Suite Ocean View Diamond Club
  • Luxury Junior Suite
  • Luxury Suite Swim Out
  • Luxury Suite Swim Out Diamond Club
  • Luxury Presidential Ocean View One bedroom suite Diamond Club
  • Luxury Junior Suite Ocean View
  • Luxury Junior Suite Diamond Club
  • Luxury Suite Ocean View with Terrace Jacuzzi
  • Luxury Junior Suite Swim Out
  • Luxury Junior Suite Ocean View Diamond Club

What’s around Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive

Landmarks

  • On the beach
  • Costa Occidental de Isla Mujeres National Park - 1 min walk
  • Cancun Country Club - 7.7 mi / 12.3 km
  • Xoximilco - 9.1 mi / 14.7 km
  • Ventura Park Cancun - 10.5 mi / 16.9 km
  • Delfines Beach - 14.7 mi / 23.7 km
  • Puerto Morelos Town Square - 12.7 mi / 20.4 km
  • Crococun Zoo - 9.9 mi / 15.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

At a glance

Key facts

Size

  • 343 rooms
  • Arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Parking

  • Free onsite valet parking

  • Wheelchair-accessible parking on site

Payment types at the property

  • Cash

Other information

  • Caters to adults only
* See small print for additional details or extra charges

At the property

Food and drink
  • 10 restaurants
  • 5 bars/lounges
  • 4 beach bars
  • 2 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 2
  • Outdoor seasonal pool
  • Health club
  • Indoor tennis courts - 3
  • Full-service spa
  • Spa treatment room(s)
  • Kayaking on site
  • Scuba diving on site
  • Snorkeling on site
  • Casino
  • Nightclub
  • Beach towels
  • Swim-up bar
  • Spa tub
  • Pool sun loungers
  • Pool umbrellas
Working away
  • Business center
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built - 2014
  • Elevator
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Garden
  • Picnic area
  • Terrace
  • Library
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
Languages Spoken
  • English
  • French
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • Separate sitting area
  • Furnished balcony
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • 49-inch plasma TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Dancing
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling gear
  • Tennis lessons
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

The Royal Spa has 11 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

Dining

Gourmet Marche - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Zen | Japanese Cuisine - Overlooking the garden, this theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Hunter Steakhouse - Overlooking the garden, this steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Grazie Italian Trattoria - Overlooking the pool, this theme restaurant specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Taj | Indian Cuisine - Overlooking the garden, this theme restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive’s small print

Also known as

  • Hideaway Royalton Adults All Inclusive Puerto Morelos
  • Hideaway Royalton Adults All Inclusive
  • Hideaway Royalton Adults Puerto Morelos
  • Hideaway Royalton Adults
  • Hideaway Royalton Riviera Cancun All Inclusive Puerto Morelos
  • Hideaway Royalton Riviera Cancun All Inclusive
  • Hideaway Royalton Riviera Cancun Puerto Morelos
  • Hideaway Royalton Riviera Cancun
  • Hideaway at Royalton Riviera Cancun All Inclusive Adults Only

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 between bookings.

The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Reservations are required for golf tee times and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive

  • Does Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive offer free cancellation for a full refund?
    Yes, Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive?
    Yes, there's free valet parking.
  • Is there a pool at Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive?
    Yes, there are 2 outdoor pools.
  • Are pets allowed at Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive?
    You can check in from 3:00 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive?
    Yes, there are 10 onsite restaurants, featuring alfresco dining, international cuisine, and garden views. Nearby restaurants include Los Caporales (6.9 mi), Bugambilias (7.4 mi), and Momo (7.4 mi).
  • Is there an onsite casino at Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive?
    Yes, there's a casino, featuring 12 slot machines and 8 gaming tables.

Recent reviews

Very Good 8.4 From 662 reviews

Exceptional 10.0
Hideaway Adults only side of Resort
This resort was perfect for our first getaway during the pandemic. All the staff wore masks, but we were never required to, and there was hand sanitizer/ hand washing stations everywhere. You had to make reservations for dinner which was a little annoying because places booked up quick, but the restaurant food overall was great. Room service however since they are doing pre packaged food was mediocre at best. Definitely could use some improvement for the limited room service options. The hotel has a BEAUTIFUL SPA and gym area which we used almost every day. And there were activities like yoga and vollyball going on all the time. The Adult only Hideaway pool did trivia and had music going which was nice. (Tip: the Dorado restaurant when you walk in to the left has better top shelf alcohol available drinks to go ie: don julio) vs whatever well liquor they were using at the swim up bar. They did a great job cleaning up the beach from all the sea grass, we never had a problem...but this definitely isn't teal water white sand beaches if that is what you are looking for. It was great but we spent almost all our time at the pool because it was more fun with the swim up bar and music/activities going on.
Janna, us9 night trip
Exceptional 10.0
This was a wonderful resort. Stay on the adult only side. With a swim out . Did not have to want for anything staff was amazing brought you anything you wanted. Food was good. There SPA WAS Amazing. I really wanna go back. I had an great experience.
Brandi, us3 night family trip
Exceptional 10.0
I loved the service so much everyone was so kind and welcoming! I would for sure recommend making dinner reservations at the Japanese place, it was my favorite. The omelette station for breakfast was mine and my boyfriends favorite MB as well! The guys working the buffet are truly the sweetest! Our servers our last night Emilio & Maria were great. Honestly we didn’t have a complain with the service at all. The food could definitely be better, I was expecting more authentic Mexican food, it wasn’t horrible but it wasn’t great either.
Alondra, us4 night romance trip
Exceptional 10.0
Mostly Great Stay
The resort was excellent. People are friendly and eager to attend to your needs. That said, we encountered a problem with our site conditioner the last evening and were forced to switch rooms at 11 pm. The front desk staff was not helpful and didn't even know which kind of room we were in to appropriately give us a substitution. We finally got a room with the same amenities, but it was dirty, had an open bottle of tequila on the counter and the mirror was damaged. Everything else was great, so if you don't happen to have a problem, it's a great resort. They just don't handle issues outside of normal operating procedure well.
us5 night trip
Very Good 8.0
Property was clean, staff was friendly and accommodating. Although the hotel had just gone through 2 hurricanes, it was hard to compare what it looked like before the damage we saw. In our opinion they did whatever they could to recover the best they could. They did a fabulous job in our opinion.
Carlos, us5 night family trip
Good 6.0
Not a great experience
Not sure where to start. First the cleanliness of the room was not great. There was clothes still in the room from previous guest. Room service takes an average if 45 minutes and has an limited menu. Food at the restaurants wad great but need to get up early to get an reservation. The swim up pool pumps was not working. The balcony was full of mosquitoes and my wife is allergic to them and it took a whole day to get someone come spray the balcony. There is also no premium liquor on this site. They don't have cheap Jack Daniel's. Do not do the tours with the people on site. Go to the beach and pay half ther price with the guys walking the beach.
carlitos, us6 night trip
Very Good 8.0
Could use some TLC
The resort (in some places) seemed a little run down. Cracks in the concrete, chipped sinks in the bathroom, etc. It wasn't anything that wouldn't make someone not want to stay, but it doesn't look like a "new" resort.
Amy, us6 night family trip
Exceptional 10.0
This hotel is beautiful!!!!! The staff, omg the staff is extremely polite and well mannered. The hotel is fully equipped with COVID precautions. The entire staff wears their masks alll day, they sanitize your hand at every station you go, there’s hand washing equipments throughout the hotel facility. The food was great!!!! We had so much fun.
us6 night family trip
Very Good 8.0
The place had just been hit by 2 hurricanes so there was some damage but they were working to correct it. Kept everything clean and friendly staff.
Joellen, us5 night trip
Very Good 8.0
Nice clean hotel, service is good, pool area is awesome , like the fact there is an adults only area at the resort
Chris, us2 night romance trip

Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive