Hepburn Spa Retreat

Photo gallery for Hepburn Spa Retreat

Primary image
Outdoor pool
Balcony
Balcony
32-inch flat-screen TV with satellite channels, TV, fireplace

Overview of Hepburn Spa Retreat

Hepburn Spa Retreat

5.0 star property
Luxury hotel with spa, near Hepburn Bathhouse & Spa

7.6/10 Good

43 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Kitchen
  • Air conditioning
  • Refrigerator
  • Bathtub
The price is €255
Price available on 28/07/2022
Map
20-22 Mineral Springs Crescent, Hepburn Springs, VIC, 3461
Main amenities
  • Full-service spa
  • Outdoor pool
  • Massage/treatment rooms
  • Terrace
  • Air conditioning
  • Garden
  • Luggage storage
  • Limited hour front desk
For families
  • Kitchen
  • Private bathroom
  • Private hot tub
  • Separate bath and shower
  • Television
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

Getting around

  • Melbourne Airport (MEL) - 76 min drive
  • Daylesford Station - 6 min drive
  • Musk Station - 9 min drive
  • Bullarto Station - 17 min drive

About this property

Hepburn Spa Retreat

When visiting Hepburn Springs, Hepburn Spa Retreat is a great choice to consider. Guests can go for a swim in the outdoor pool and visit the spa to be pampered with deep-tissue massages, body wraps or facials. A terrace and a garden are offered, and in-room conveniences at this luxurious hotel include fridges and microwaves.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 10 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 6:00 PM
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 10:00 AM - 6:00 PM
  • The check-in location differs from the property location; to check in, go to Hepburn Bathhouse & Spa, Mineral Springs Reserve, Hepburn Spring
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Parking

  • Free on-site self-parking

Property amenities

What to do

  • Golfing nearby

Services

  • Front desk (limited hours)
  • Luggage storage

Facilities

  • Built in 2013
  • Garden
  • Terrace
  • An outdoor pool
  • Full-service spa
  • Massage/treatment rooms

Languages spoken

  • English

Room amenities

Be entertained

  • DVD player
  • 32-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding

What to enjoy

  • Private hot tub
  • Balcony
  • Fireplace

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Hairdryer (on request)
  • Towels

Food and drink

  • Full-sized fridge/freezer
  • Freezer
  • Microwave
  • Kitchen
  • Hob
  • Oven
  • Toaster
  • Cookware, dishes and utensils
  • Dishwasher

More

  • Cleaning supplies

Special features

Spa

Hepburn Bathhouse & Spa has 18 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Thai massages and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a spa tub and Turkish bath/hammam.

The spa is open daily.

Fees & policies

Optional extras

  • Late checkout can be arranged for an extra charge of AUD 75 (subject to availability)

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Hepburn Spa Retreat Hotel Hepburn Springs
Hepburn Spa Retreat Hotel
Hepburn Spa Retreat Hepburn Springs
Hepburn Spa Retreat
Hepburn Spa Retreat Hotel
Hepburn Spa Retreat Hepburn Springs
Hepburn Spa Retreat Hotel Hepburn Springs

Frequently asked questions

Overall score and ratings

7.6

Good

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

7.1/10

Property conditions & facilities

7.6/10

Eco-friendliness

10/10 Exceptional

Loved the privacy, the amenities, loved the room, loved the bathtub. Loved the staff and the hamper provided
Steve, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Romantic Get Away
My partner and I enjoyed a lovely stay. Really quiet, romantic and private. We loved the massive hot-tub!!! Would absolutely stay here again.
Edina, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jasmine, 2-night trip
Verified Wotif guest review

8/10 Very good

High quality villa,luxurious shower,very comfortable bed. Gift pack of muesli,spa water and chutney a nice touch on arrival. Does need some touch ups as sink plug not working and walls need paint touch up.
julie and Reg, 2-night trip
Verified Hotels.com guest review

6/10 Good

Just a few problems with broken blinds and lack of tile strips and finishes. Broken blinds over bathing and showering area therefore should have been fixed before occupancy. As the broken pieces were on floor the staff would have been fully cognisant of these problems.
2-night family trip
Verified Wotif guest review

10/10 Exceptional

Beautiful views, luxurious spa bath, lovely atmosphere. Really comfy bed. Just took a little while to warm up when we first arrived.
2-night romance trip
Verified Wotif guest review

6/10 Good

Modern apartment that could have been far more worthy of its nightly rate if the rooms were serviced each day, the spa plug didn't leak causing water to spray across the room and heater in the spa worked. Quite a bit of mould in the shower that could be tended to. Foxtel did not work and when we arrived the room was like an ice box and we didn't want to get undressed to have a shower.
2-night romance trip
Verified Wotif guest review

4/10 Fair

Didn’t like much at all bad experience Dirty room things broken not repaired
1-night romance trip
Verified Wotif guest review

10/10 Exceptional

2-night trip
Verified Wotif guest review

6/10 Good

Property was a bit run down, some minor imperfections and items missing from kitchen making it difficult to cook on premise. Cleanliness of bathroom was a major issue, and housekeeping simply didn’t attend during our stay. In fact, we had to call and enquire about services, (unfortunate, as housekeeping is advertised as part of your stay) and request extra towels for our two night stay. Initially I was asked to pick up extra towels from reception, (a short walk over the road) and in the end they were unceremoniously dropped off, without collecting used towels and linens. Calling reception and the day spa was difficult, with wait times exceeding 10 mins or the phone just rang out. The Foxtel didn’t work for our first night and a nice manager did turn up late in the day to fix but the clearly worn out nature of the wiring was evident from the lack of test and tag signs on any of the electrical equipment. The microwave needs a clean and the pillows and throw cushions had stains on them. The kitchen wear needs replacing and the frying pan in particular was a very cheap and wobbly one. This could be a luxury stay with some simple investment in clean linen, pillow protectors, towels that had a semblance of softness along with kitchen equipment fit for purpose and a sense of cohesion between the spa and accommodation team. This could be, and maybe once was, so much more.
2-night romance trip
Verified Lastminute guest review