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Mercure Krakow Stare Miasto (Old Town)

Photo gallery for Mercure Krakow Stare Miasto (Old Town)

Exterior
Classic Twin Room, 2 Single Beds | View from room
Classic Double Room, 1 Double Bed | Minibar, in-room safe, desk, blackout curtains
Classic Double Room, 1 Double Bed | Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains

Overview of Mercure Krakow Stare Miasto (Old Town)

Mercure Krakow Stare Miasto (Old Town)

4.0 star property
4-star hotel with restaurant, near Kraków Barbican
9.6 out of 10 Exceptional
9.6/10 Exceptional

725 verified Hotels.com guest reviews

Property highlights

  • Airport transfer
  • Pet-friendly
  • Parking available
  • Free WiFi
  • Restaurant
  • Air conditioning
Map
Pawia 18 B, Kraków, 31154
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Fitness centre
  • Self parking
  • 24-hour room service
  • 24-hour business centre
  • Conference centre
  • Business centre
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
For families
  • Children stay free
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker

Room options

About this area

What's nearby

  • In Kraków City Centre
  • Main Market Square - 13 min walk
  • Royal Road - 1 min drive
  • Oskar Schindler Factory - 6 min drive
  • Wawel Castle - 8 min drive
  • Wieliczka Salt Mine - 17 min drive

Getting around

  • Kraków (KRK-John Paul II - Balice) - 27 min drive
  • Kraków Główny Station - 9 min walk
  • Kraków Łobzów Station - 10 min drive
  • Kraków Plaszów Station - 15 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Green Caffè Nero - 2 min walk
  • Pizza Hut - 2 min walk
  • StopBar - 2 min walk
  • Bobo Cafe - 2 min walk
  • Royal Curry - 2 min walk

About this property

Mercure Krakow Stare Miasto (Old Town)

Mercure Krakow Stare Miasto (Old Town) puts you within a 10-minute drive of Main Market Square and offers an airport shuttle (available 24 hours) for PLN 100 per vehicle. After a workout at the fitness centre, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Fellow travellers say great things about the helpful staff and breakfast.

Languages

English, French, German, Polish, Russian, Spanish, Ukranian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 198 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 5:00 AM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets allowed*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (PLN 120 per day)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site
  • Height restrictions apply for on-site parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 6:30 AM–11 AM on weekends
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)

What to do

  • Winery release events

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station
  • Conference centre (3229 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2016
  • Safe-deposit box at front desk
  • Fitness centre
  • Reception hall

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Low-height worktop and sink
  • Grab bar near toilet
  • Bathroom emergency pull cord

Room amenities

Be entertained

  • 42-inch LCD TV

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately PLN 85 per person
  • Airport shuttle service is offered for an extra charge of PLN 100 per vehicle (one-way. Maximum occupancy 6)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of PLN 60 per pet, per day

Parking

  • Self-parking costs PLN 120 per day
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property accepts credit cards, debit cards and cash.

Also known as

Mercure Krakow Stare Miasto Old Town Hotel
Mercure Krakow Stare Miasto Old Town
Mercure Krakow Stare Miasto (Old Town) Hotel
Mercure Krakow Stare Miasto (Old Town) Kraków
Mercure Krakow Stare Miasto (Old Town) Hotel Kraków

Frequently asked questions

Does Mercure Krakow Stare Miasto (Old Town) offer free cancellation for a full refund?
Yes, Mercure Krakow Stare Miasto (Old Town) does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Mercure Krakow Stare Miasto (Old Town)?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Mercure Krakow Stare Miasto (Old Town)?
Yes, pets are welcome. There's a charge of PLN 60 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Mercure Krakow Stare Miasto (Old Town)?
Yes. Self-parking costs PLN 120 per day. Electric car charging is available.
Is an airport shuttle service offered by Mercure Krakow Stare Miasto (Old Town)?
Yes, an airport shuttle is available. The charge is PLN 100 per vehicle one-way.
What are the check-in and check-out times at Mercure Krakow Stare Miasto (Old Town)?
You can check in from 3:00 PM - 5:00 AM. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Mercure Krakow Stare Miasto (Old Town) and nearby?
Maintain your daily exercise routine at the gym.
Are there restaurants at or near Mercure Krakow Stare Miasto (Old Town)?
Yes, there's an on-site restaurant.
What's the area around Mercure Krakow Stare Miasto (Old Town) like?
Mercure Krakow Stare Miasto (Old Town) is in Kraków City Centre, a short 9-minute walk from Kraków Główny Station and 13 minutes' walk from Main Market Square. Travellers say that the hotel is in a great location.

Reviews

9.6

Exceptional

9.6/10

Cleanliness

9.5/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.3/10

Eco-friendliness

Reviews

10/10 Exceptional

Robert, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Five star hotel and service. the best in our trip
Five star hotel and service with three star rate compare with other countries. It was the best of 11 hotels in 5 European countries for our trip. We were very satisfied with the great location, service and nice room. It's near central train station. We arrived early morning on May 4, by night train. The receptionist who speaks perfect English (didn't get young man's name), was very nice and helpful. Appreciated so much that he let us check in so early and helped with the maps and directions. Our room was very nice, spacy, clean with kettle and free water bottles.
Huiming, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent Central Hotel
Excellent Hotel, very clean, central and excellent staff
Andrew, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely place
Very good location , Good services
13-night trip
Verified Hotels.com guest review

10/10 Exceptional

Michelle, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The best hotel in krakow breakfast is excellent the room is great super staff
ARIEL, 9-night trip
Verified Hotels.com guest review

8/10 Very good

Beautiful hotel although the tea/ coffee in our room was sparse. Tissues not replaced and mugs left dirty. Breakfast was good and lots of variety.
Lindsey, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Andrew, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Darryl, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Wit, 1-night trip
Verified Hotels.com guest review