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All properties in Puerto Morelos, Quintana Roo, Mexico
1 room, 2 adults

Royalton Riviera Cancun Resort & Spa - All Inclusive

4.5-star4.5 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Children's pool
  • Supervised childcare/activities (free)
Carr Federal 307 Tulum-Cancun Km 332.15, SM31 MZ03, Puerto Morelos, QROO, 77580, Mexico

Puerto Morelos beachfront property with free water park and spa
  • Free WiFi
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's club (free)
    • Children's pool
    • Supervised childcare/activities (free)
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • Great hotel with brilliant staff special mention for Cruz working around the kids pool…Jun 16, 2018
  • My friend and I accidentally booked this hotel and fell In love with it at the time of…Dec 11, 2020

Royalton Riviera Cancun Resort & Spa - All Inclusive

from €196
  • Luxury Junior Suite Ocean View
  • Luxury Chairman´s Three Bedroom Suite Ocean ViewDC
  • Luxury Presidential Two Bedroom Suite Ocean View
  • Luxury Presidential One Bedroom Suite Ocean View Diamond Club
  • Luxury Suite Ocean View with Terrace Jacuzzi
  • Luxury Presidential One Bedroom Suite Ocean View
  • Luxury Presidential One Bedroom Suite Swim Out Diamond club
  • Luxury Presidential Two Bedroom Suite Swim Out DC
  • Luxury Junior Suite Swim Out
  • Luxury Suite with Terrace Jacuzzi
  • Luxury Chairman´s Two Bedroom Suite Ocean Front DC
  • Luxury Presidential One Bedroom Suite Ocean View Rooftop Jacuzzi
  • Luxury Junior Suite
  • Luxury Junior Suite Swim Out Diamond Club
  • Luxury Presidential One Bedroom Suite Swim Out
  • Luxury Presidential Two Bedroom Suite Swim Out
  • Luxury Family Suite Ocean View Diamond Club
  • Luxury Junior Suite Ocean View Diamond Club
  • Luxury Presidential One Bedroom Suite Diamond Club
  • Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club
  • Luxury Family Suite Ocean View
  • Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

What’s around Royalton Riviera Cancun Resort & Spa - All Inclusive

Landmarks

  • On the beach
  • Cancun Country Club - 9.5 mi / 15.2 km
  • Ventura Park Cancun - 10.5 mi / 16.9 km
  • Puerto Morelos Town Square - 12.7 mi / 20.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

At a glance

Key facts

Size

  • 840 rooms
  • Arranged over 4 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare*

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • No onsite parking

Payment types at the property

  • Cash
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • 10 restaurants
  • 12 bars/lounges
  • 3 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Fishing on site
  • Kayaking on site
  • Motor boating on site
  • Personal motorized watercraft on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Water skiing on site
Working away
  • Business center
  • Meeting rooms
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built - 2014
  • Elevator
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Garden
  • Picnic area
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
Languages Spoken
  • English
  • French
  • Portuguese
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • 49-inch plasma TV
  • Premium TV channels
  • MP3 docking station
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • Buffet and à la carte meals, snacks, and local beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Number or type of beverages limited at one or more venues

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities
  • Kayaking

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Tennis lessons
  • Surcharge for premium or imported alcoholic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Dining

Gourmet Marche - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Zen - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Hunter Steak House - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Grazie Italian Trattoria - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Open daily.

Taj - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Fishing on site
  • Kayaking on site
  • Motor boating on site
  • Personal motorized watercraft on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Water skiing on site
  • Free water park access

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Royalton Riviera Cancun Resort & Spa - All Inclusive’s small print

Also known as

  • Royalton Cancun
  • Royalton Riviera
  • Royalton Riviera Cancun All Inclusive Puerto Morelos
  • Royalton Riviera Hotel
  • Royalton Riviera Hotel Cancun
  • Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
  • Royalton Riviera Cancun Puerto Morelos
  • Royalton Riviera Cancun Inclu

Policies

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 between bookings.

The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

This property accepts credit cards and cash.

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Royalton Riviera Cancun Resort & Spa - All Inclusive

  • Does Royalton Riviera Cancun Resort & Spa - All Inclusive offer free cancellation for a full refund?
    Yes, Royalton Riviera Cancun Resort & Spa - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Royalton Riviera Cancun Resort & Spa - All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Royalton Riviera Cancun Resort & Spa - All Inclusive?
    Sorry, there's no onsite parking at Royalton Riviera Cancun Resort & Spa - All Inclusive.
  • Is there a pool at Royalton Riviera Cancun Resort & Spa - All Inclusive?
    Yes, there are 8 outdoor pools and a children's pool.
  • Are pets allowed at Royalton Riviera Cancun Resort & Spa - All Inclusive?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Royalton Riviera Cancun Resort & Spa - All Inclusive?
    You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near Royalton Riviera Cancun Resort & Spa - All Inclusive?
    Yes, there are 10 onsite restaurants, featuring international cuisine. Nearby restaurants include Los Caporales (6.9 mi), Bugambilias (7.4 mi), and Momo (7.4 mi).
  • Is there an onsite casino at Royalton Riviera Cancun Resort & Spa - All Inclusive?
    Yes, there's a casino, featuring 12 slot machines and 8 gaming tables.
  • What is there to do near Royalton Riviera Cancun Resort & Spa - All Inclusive?
    Recommended spots to visit include Cancun Country Club (9.5 mi), Ventura Park Cancun (10.5 mi), and Puerto Morelos Town Square (12.7 mi).

Recent reviews

Very Good 8.0 From 1,221 reviews

Exceptional 10.0
Need work to the building the hurricanes have done a number but it needs rebuilding
Christian, us5 night family trip
Poor 2.0
This place is bed never comeback again, front desk service the worse I ever see very unpleasant
us5 night family trip
Exceptional 10.0
Our room was very nice and unusual and the variety of room types was impressive.
Natalia, us7 night family trip
Exceptional 10.0
Our walkout pool was great. Our Personal assistant Brie was great. Diamond club is the way to go. And she was the best. Thank you Brie
Carlos, us4 night romance trip
Good 6.0
The hand washing stations were pretty cool and i loved the walk-in showers.
Chocnay1, us4 night trip with friends
Exceptional 10.0
Due to Hurricane season , Hotel showed some damage, making not every place accessible to the guests.
Edgardsaser, us7 night family trip
Poor 2.0
Hotel had damage due to hurricanes. Check in was so long and painful. Took over 2 hours. Wouldn’t give my family connecting rooms.
Lacy, us9 night family trip
Very Good 8.0
Hotel is perfect but they only cook for one culture. I’m Hispanic so when try cooked me an unseasoned pork chop I was hurt. If you like flavor I don’t recommend the food.
Jeidy, us4 night trip with friends
Exceptional 10.0
Amazing hotel, food and staff. Definitely plan on returning with a few more friends.
ChrissyW, us3 night romance trip
Exceptional 10.0
This is a older hotel but the rooms are beautiful and beds are very comfortable. We ate ate at the steak house and loved it and also the hibachi grill very delicious. The buffet was ok. Beach was ok . My butler Ruddy is the best you let him know what u want and its done.
Right, us2 night family trip

Royalton Riviera Cancun Resort & Spa - All Inclusive