Akumal Bay Beach & Wellness Resort - All Inclusive

Photo gallery for Akumal Bay Beach & Wellness Resort - All Inclusive

Primary image
Private beach, beach towels, scuba diving, snorkelling
Private beach, beach towels, scuba diving, snorkelling
4 outdoor pools, pool umbrellas, pool loungers
4 outdoor pools, pool umbrellas, pool loungers

Overview of Akumal Bay Beach & Wellness Resort - All Inclusive

Akumal Bay Beach & Wellness Resort - All Inclusive

4.0 star property
All-inclusive beachfront property with spa, near Akumal Beach

9.2/10 Superb

942 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
Map
Km 104 Carr. Cancun-Chetumal, Akumal, QROO, 77760
Main amenities
  • Daily housekeeping
  • On a private beach
  • 4 restaurants and 3 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • Free children's club
  • 24-hour fitness centre
  • Outdoor tennis court
  • Beach towels
  • Children's pool
  • Spa tub
  • Beach bar
For families
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Private bathroom
  • Living room
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • On a private beach
  • Akumal Beach - 2 min walk
  • Half Moon Bay - 23 min walk
  • Yal-ku Lagoon - 37 min walk
  • Riviera Maya Golf Club - 42 min walk
  • Akumal Ecological Center - 2 min drive
  • Xcacel Beach - 9 min drive
  • Xcacel-Xcacelito Sanctuary - 10 min drive
  • Xpu-ha Beach - 13 min drive
  • Tajma Ha Cenote - 17 min drive
  • Dos Ojos Cenote - 18 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 81 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 26.4 miles/42.6 km

About this property

Akumal Bay Beach & Wellness Resort - All Inclusive

Akumal Bay Beach & Wellness Resort - All Inclusive offers a private beach where you can practice yoga or sip a drink at the beach bar, plus you'll only be steps from Akumal Beach. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, facials and body treatments. Dining choices include 4 restaurants, and the 3 bars/lounges are great places to grab a cold drink. Other highlights at this upmarket property include a free kid's club, a poolside bar and a 24-hour fitness centre. Fellow travellers like the helpful staff and beach.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All meals and snacks included
In-room minibar (all beverages included)

Land activities

Volleyball

Lessons/classes/games

Dancing

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 324 rooms

Arriving/Leaving

  • Check-in time starts at 3 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10 AM
  • 4 restaurants
  • 3 bars/lounges
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Free children's club
  • Children's pool
  • Playground
  • Babysitting (surcharge)

What to do

  • On a private beach
  • Tennis
  • Beach yoga
  • Scuba diving
  • Snorkelling
  • Surfing/boogie boarding
  • Pool table

Working away

  • Business centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Wedding services
  • Porter/bellhop
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Garden
  • Terrace
  • 24-hour fitness centre
  • 4 outdoor pools
  • Full-service spa
  • Hot tub
  • Outdoor tennis court

Accessibility

  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages spoken

  • English
  • French
  • Italian
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • Plasma television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Furnished balcony/patio
  • Separate living room

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All meals and snacks included
In-room minibar (all beverages included)

Land activities

Volleyball

Lessons/classes/games

Dancing

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, I'na Yana K'iin Wellness. Services include facials and body treatments.

Dining

On-site venue – This restaurant specialises in Mexican cuisine and only serves dinner.
On-site venue No. 2 – This restaurant specialises in French cuisine and only serves dinner.
On-site venue No. 3 – This restaurant specialises in Asian cuisine.
On-site venue No. 4 – This restaurant specialises in sushi and only serves lunch.
Rodizio Grill – This restaurant specialises in Brazilian cuisine and only serves dinner.

Fees & policies

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.

Policies

This property accepts credit cards. Cash is not accepted.

Also known as

Akumal Bay Beach Wellness Resort All Inclusive
Wellness Resort All Inclusive
Akumal Bay Beach Wellness
Akumal Bay Beach & Wellness Resort Riviera Maya, Mexico
Akumal Bay Beach Wellness Resort All Inclusive
Akumal Bay Beach & Wellness Resort - All Inclusive Akumal

Frequently asked questions

Overall score and ratings

9.2

Superb

9.4/10

Cleanliness

9.5/10

Staff & service

8.8/10

Amenities

9.1/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Exceptional

kristin, 5-night trip
Verified Hotels.com guest review

4/10 Fair

MUCH better options out there
The good: Internet Brazilian Steakhouse (ok - best they have) The staff at the restaurants and around the grounds were great The bad: Check-in...Got there at 1:30 no room, which was fine and we headed to the buffet which is terrible. Even the pizza wasn't cooked properly. To be fair I'm not a fan of buffets but it wouldn't of taken too much to make this one better. Went back to the front desk around 2:30, no room, so we waited in chairs right in front of the front desk. About 3 I asked and they "checked" guy disappeared, I believe he was Javier. 20 mins later I went up and asked again and it was ready and was told Javier might have gone on a break. huh? The food: is the biggest letdown here and was a significant reason we left 2 days early. We travel to this area 2-3 times a year and this is the first time we've left somewhere early and was by far the worst experience overall we had. Something I ate gave me serious stomach issues, luckily I had an entire bottle of Pepto. The food is just bad...I'm not sure what they are trying to do with the Mexican place. Like all the restaurants they come around with bread rolls...Bread rolls at a mexican restaurant? Just give me some chips and salsa. They menu was trying WAY to hard to be something fancy and fell WAY short of anything resembling mexican food. Spoke to some Europeans that enjoyed this place but it was their first time to the area... The staff at the front desk was really disgraceful along ...oops out of room
Jeff, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Juliet, 7-night trip
Verified Expedia guest review

8/10 Very good

This is an amazing smaller resort with the friendliest staff. During busy times (like spring break) it can be difficult to get in to the restaurants. The food is amazing! They are extremely kid friendly.
Michaela Megan Omel, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

Christine, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful facility, extremely well trained and professional staff. Wonderful place for families.
Madge, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Relaxing unusual comfort and hospitality everyone is laid back and extremely helpful and friendly. There is no reservations for restaurants and that is amazing you come and they serve first come first serve. Beach is amazing resort is extremely clean so are the pools. Susan made us feel like home.
Sajra, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Can’t begin to explain how great my experience was at Akumal! The staff… amazing! The beach… beautiful! Food was ok but if I’m being honest we ate 24/7! Just to name a few of our staff interactions… Alejandro - took us to our room Osvaldo- snack bar (My favorite!) so awesome! Very attentive and just so friendly! Gloria- front desk. She was an oriente, so sweet, so excited with us! Very welcoming! Adriana- bfast buffet, very helpful! German - beach manager… always made sure we had beach chairs! Adriana - server lobby bar night, so funny and attentive! Priscila- entertainment Jared- entertainment, full of fun in his soul! Made sure everyone was having a good time!!! Sergio- bartender pool! Super funny and always made my drink how I wanted it! (Negrita como yo!) Sintia- beach bartender sweet and attentive! So grateful to the staff for our amazing experience! Tips- bring your thermal cups Bring reusable straws if u prefer Bring your singles to tip the staff Check the daily activities!
Althea, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Friendly helpful staff. An example - my wife and I were walking from our room. A staff member a little ahead of us pressed the elevator button so that it would open as we arrived. A very small example but it epitomizes the staff's dedication. One negative - the food comes out soooo slowly at the sit-down restaurants. I imagine this is a consequence of having one central kitchen for the buffet plus three sit-downs. Food at the buffet is often not heated sufficiently and/or sits out too long.
Nigel, 7-night romance trip
Verified Expedia guest review

2/10 Poor

I booked this resort based on the reviews! Each review I read was positive so I decided to go with this one. Let me start off by the very first day I arrived. Staff greeted us nicely and the check in process was smooth UNTIL I get to my room and it had no AC! To top it off the bed was wobbly and to be honest the rooms were not the best. ( Looked better in the pics). So I called the reception and they told me the whole resort had no AC!!! It would had been a good idea to inform us that the AC was not working when we checked in. I was very upset because it was my friend’s birthday trip and I wanted it to be special. We really wanted to leave but public relations offered us 50min massages and a possible room change for the next day since our room was super far. They told us the AC was getting fixed but not exactly sure at what time it will start working. At this point we were ready to go to another hotel but all of the sudden the AC was up and running so we decided to stay. Our room was not changed and when we asked about the massages they told us they were booked so why offer it! So instead we received a bottle of champagne. The drinks are watered down and the food is not so good. The Peruvian restaurant was decent. On the first night we tried to eat here but there was a wait of almost 2 hours!! And they don’t take reservations so we had to eat at the buffet. Not so great either. The sushi bar is a joke. Overall, I did not have a good experience! Never again
Martha, 3-night trip with friends
Verified Expedia guest review