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citizenM London Bankside

Photo gallery for citizenM London Bankside

Lobby sitting area
King Room | Premium bedding, pillow-top beds, in-room safe, desk
Premium bedding, pillow-top beds, in-room safe, desk
King Room | Premium bedding, pillow-top beds, in-room safe, desk
King Room | Premium bedding, pillow-top beds, in-room safe, desk

Overview of citizenM London Bankside

citizenM London Bankside

4.0 star property
4-star hotel with restaurant, near Tate Modern

9.2/10 Superb

1,029 verified guest reviews

Popular amenities

  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Refrigerator
  • Bar
  • 24/7 front desk
The price is €201
Price available on 10/03/2023
20 Lavington Street, Surrey House, London, England, SE1 0NZ

Room options

About this area

What's nearby

  • In London City Centre
  • The Shard - 10 min walk
  • St. Paul's Cathedral - 15 min walk
  • London Bridge - 15 min walk
  • London Eye - 21 min walk
  • Tower of London - 23 min walk
  • Tower Bridge - 23 min walk
  • Big Ben - 26 min walk
  • Trafalgar Square - 28 min walk
  • Leicester Square - 32 min walk
  • Piccadilly Circus - 35 min walk

Getting around

  • London (LCY-London City) - 29 min drive
  • London (STN-Stansted) - 47 min drive
  • London (LTN-Luton) - 49 min drive
  • Heathrow Airport (LHR) - 54 min drive
  • Gatwick Airport (LGW) - 85 min drive
  • London Waterloo East Station - 10 min walk
  • London Bridge Station - 11 min walk
  • London Blackfriars Station - 13 min walk
  • Southwark Underground Station - 7 min walk
  • Borough Underground Station - 8 min walk
  • London Bridge Underground Station - 11 min walk


  • Pickles Cafe - 3 min walk
  • The White Hart - 3 min walk
  • Capricci - 3 min walk
  • Frank's Cafe - 3 min walk
  • Lupins - 4 min walk

About this property

citizenM London Bankside

When you stay at citizenM London Bankside, you'll be within a 15-minute walk of The Shard and St. Paul's Cathedral. You can relax with a drink at the bar/lounge, and the coffee shop/cafe is the perfect spot to grab a bite to eat. This upmarket hotel is also within a short drive of London Bridge and Tower Bridge. Fellow travellers love the helpful staff and overall value. The property is only a short walk to public transportation: Southwark Underground Station is 7 minutes and Borough Underground Station is 8 minutes.


Arabic, Catalan, English, Greek, Polish, Turkish, Ukranian

Cleaning and safety practices


Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device

Safety measures

Personal protective equipment worn by staff
This information is provided by our partners.

At a glance

Hotel size

  • 192 rooms
  • Arranged over 5 floors


  • Check-in time from 2:00 PM until midnight
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • Guests may download the citizenM mobile app for contactless, pre-arrival check-in options; keyless room access; and optional cleaning and food services.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • One child (10 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)


  • Pets not allowed
  • Service animals welcome


  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))


  • No on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–11 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Water dispenser

Travelling with children

  • Children stay for free (see details)

Working away

  • 24-hour business centre
  • 7 meeting rooms
  • Computer station
  • Co-working spaces


  • 24-hour front desk
  • Luggage storage
  • Multilingual staff


  • 1 building/tower
  • Built in 2012
  • Television in common areas
  • Communal living room
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • 100% renewable energy
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Water dispenser
  • Reusable cups only


  • Lift
  • Accessible bathroom (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Lowered plug sockets in bathroom
  • Bathroom emergency pull cord


  • Arabic
  • Catalan
  • English
  • Greek
  • Polish
  • Turkish
  • Ukranian

Room amenities

Be entertained

  • IPad
  • IPod docking station
  • 43-inch Smart TV
  • Cable TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Iron/ironing board

Sleep well

  • Premium bedding
  • Pillow-top mattress

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Phone

Food and drink

  • Fridge
  • Free bottled water


  • Housekeeping (on request)
  • In-room safe (laptop compatible)
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving features in guest rooms
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only
  • Mobile key entry

Special features


CanteenM – On-site restaurant. Guests can enjoy drinks at the bar. Open 24 hours. Reservations are required.
CloudM – On-site bar. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately GBP 16.95 per person
  • Late checkout can be arranged for an extra charge of GBP 29 (subject to availability)

Hygiene & cleanliness

This property advises that guest safety measures are currently in place.

Staff at the property wear personal protective equipment; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.


<p>Noise-free guestrooms cannot be guaranteed.</p><p>Only registered guests are allowed in the guestrooms.</p> <p>On-site parties or group events are strictly prohibited.</p> <p>Long-term renters welcome. </p><p>This property uses wind and solar energy, plus eco-friendly cleaning products. </p> <p>Guests can rest easy knowing that there's a smoke detector on site.</p> <p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).</p><p>This property accepts credit/debit cards. Cash is not accepted.</p> <p>State tax ID – 136.0572.29</p>
No visitors or unregistered guests are allowed at the property after midnight.

Also known as

citizenM London Bankside Hotel
citizenM Bankside Hotel
citizenM London Bankside
citizenM Bankside
CitizenM London Bankside England
citizenM London Bankside Hotel
citizenM London Bankside London
citizenM London Bankside Hotel London

Frequently asked questions

Does citizenM London Bankside offer free cancellation for a full refund?
Yes, citizenM London Bankside does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at citizenM London Bankside?
As of 9 February 2023, prices found for a 1-night stay for 2 adults at citizenM London Bankside on 12 February 2023 start from €151, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at citizenM London Bankside?
This property confirms that staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at citizenM London Bankside?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at citizenM London Bankside?
Sorry, there's no on-site parking at citizenM London Bankside.
What are the check-in and check-out times at citizenM London Bankside?
You can check in from 2:00 PM - midnight. Check-out time is 11 AM. Late check-out is available for a charge of GBP 29 (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at citizenM London Bankside and nearby?
Recommended spots to visit include Tate Modern (6-min walk) and Borough Market (7-min walk), along with The Shard (10-min walk) and St. Paul's Cathedral (15-min walk).
Are there restaurants at or near citizenM London Bankside?
Yes, there's an on-site restaurant, canteenM. Nearby restaurants include The White Hart (3-min walk), Capricci (3-min walk) and Frank's Cafe (3-min walk).
What's the area around citizenM London Bankside like?
CitizenM London Bankside is a short 7-minute walk from Southwark Underground Station and 15 minutes' walk from London Bridge.







Staff & service




Property conditions & facilities




10/10 Exceptional

Hazel, 2-night trip
Verified guest review

10/10 Exceptional

A perfect London hotel.
Fantastic new chain of hotels in London. Great location, design and staff. We be my first choice everytime I visit London in the future.
1-night trip
Verified guest review

10/10 Exceptional

Francis, 4-night trip
Verified guest review

10/10 Exceptional

convenient, comfortable with bags of style
Great stay and so close to all the places we wanted to visit, Tate , Theatre and Borough market !
1-night trip
Verified guest review

8/10 Very good

Good concept. Public area lovely. Room OK
Easy check in (needn't have downloaded the app in the end as there was someone there to help us) Our room was a little tired (wallpaper peeling off) and we had a lot of noise from the room above (not sure what they were up to!) Bed against the wall is a little inconvenient as need to climb over partner to get out of bed.
Marita, 2-night trip
Verified guest review

10/10 Exceptional

Jeremy, 2-night trip
Verified guest review

10/10 Exceptional

Alison, 2-night business trip
Verified guest review

10/10 Exceptional

Tom, 2-night trip
Verified guest review

10/10 Exceptional

Anne, 3-night family trip
Verified guest review

8/10 Very good

Nice modern hotel in a great location
Lovely modern hotel in South Bank. The room and its amenities were enjoyable, the color mood lights were a fun perk. I enjoyed being able to project my device onto the TV. The best part was the bed - its size and location made me want to go to bed early. But then I realized I'm in London so I enjoyed a night out instead. The lobby bar was nice though the QR code didn't work, I repeatedly received an error message, and the bar only had one tablet with a menu to share between the customers. I also took advantage of the luggage storage which was a big help having arrived 2 hours before the checkin. (You're not allowed to check in before 2pm)
Maria, 3-night trip
Verified guest review