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Overall score and ratings

8.0

Very good

8.1/10

Cleanliness

7.9/10

Staff & service

7.8/10

Amenities

7.9/10

Property conditions & facilities

8/10 Very good

Puming, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

12-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent Stay
Amazing property with awesome location. You don't have to go anywhere else
MOHIT, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Hotels.com rating is incorrect: only 4-star resort
At their own admission, Centara Ceysands Resort is a 4-star resort yet it is listed on hotels.com as a 5-star resort. The difference here is huge. The resort is clearly not 5-star, the rooms are run down, some with damp and unpleasant smells in them. The pool is huge and caters well for families with kids or people who want to "get involved" during their stay (e.g. water aerobics), but it is not the quality I was expecting. We ended up moving out after 1 night as we were celebrating a milestone anniversary and wanted something more private and quality than this. The staff were very nice when I told them this and gave us many options (different rooms, upgrades, etc.) and were supportive when we finally decided to move on. I would recommend this for family holidays, but not for couples who want privacy, or for anyone expecting 5-star quality.
Chloe, 4-night trip
Verified Hotels.com guest review

6/10 Good

Service very good but rooms should be cleaner
Team and service very good, food was delicious. Needs to take care more about room cleaning “bed sheets not clean, many insects inside room”.
Ahmed, 1-night family trip
Verified Hotels.com guest review

6/10 Good

There were some guys in front of hotel door. They didnt allow car to get inside which I booked via internet ro transfer other city. The boys argued driver. After 30 minutes argue driver refused to transfer us. It is shame for hotel. The hotel admijistration should prevent this incidents.
3-night family trip
Verified Expedia guest review

8/10 Very good

The river view is nice. Pool depth is slightly shallow. Some staff are hard to communicate with over the phone. Poor room service.
OmarBaryan, 3-night romance trip
Verified Expedia guest review

4/10 Fair

Location was good and staff were nice. Hotel was dated and looked a bit tied at a push a 4*. I left the hotel Early due to building work Starting in a couple of rooms next to me without any notice and was very loud. I was promised a email from the manager which I never received and still waiting for a four night refund I was promised. Not good service there.
13-night trip
Verified Expedia guest review

10/10 Exceptional

Friendly helpful staff, wonderful resort, extremely relaxing
3-night romance trip
Verified Expedia guest review

8/10 Very good

9-night trip
Verified Expedia guest review