Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Skip to main content.
All properties in Isla Mujeres, Quintana Roo, Mexico
1 room, 2 adults

Hotel La Joya

3-star3 stars
Carretera al Garrafon, Km. 5, Fracc. Mar Turquesa No. 20, Isla Mujeres, QROO, 77400, Mexico

3-star beach hotel with spa, near Garrafon Natural Reef Park
  • Free continental breakfast, free WiFi, and free parking
  • Beautiful hotel on the tranquil side of the island. You can walk to Punta Sur within 10…Mar 14, 2020
  • This small hotel is lovely, with gorgeous views of the ocean and excellent attention from…Mar 9, 2020

Hotel La Joya

from €78
  • Suite, 1 King Bed, Terrace, Ocean View
  • Suite, 1 King Bed, Garden View (with shared terrace)
  • Suite, 2 Queen Beds, Garden View (with shared terrace)
  • Room, 1 King Bed, Garden View (with shared terrace)
  • Room, 2 Queen Beds, Garden View (with shared terrace)
  • Junior Suite, 1 Bedroom, 1 living room, Kitchenette
  • Suite
  • Penthouse, 1 Bedroom, Kitchenette

What’s around Hotel La Joya


  • Dolphin Discovery - 45 min walk
  • Garrafon Natural Reef Park - 1 min walk
  • Costa Occidental de Isla Mujeres National Park - 1 min walk
  • Parque de los Suenos - 5 min walk
  • Capitán Dulché Museum - 10 min walk
  • Isla Mujeres Sculpture Garden - 14 min walk
  • Statue Ixchel - 16 min walk
  • Punta Sur - 16 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 30 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 14 rooms
  • This hotel is arranged over 3 floors


  • Check-in time 3:00 PM-11:30 PM
  • Check-out time is noon
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Airport shuttle *


  • Free self parking on site

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free continental breakfast daily
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Outdoor pool
  • Full-service spa
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Windsurfing nearby
  • Beach towels
  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Number of buildings/towers - 1
  • Designated smoking areas
  • Garden
  • Terrace
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
Things to enjoy
  • Furnished balcony
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Hair dryer (on request)
Be entertained
  • 40-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Daily housekeeping
  • In-room safe

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages.

The spa is open daily.


Las Mañanitas - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Hotel La Joya’s small print

Also known as

  • Hotel Joya Isla Mujeres
  • Joya Hotel
  • Joya Isla Mujeres
  • Hotel La Joya Hotel
  • Hotel La Joya Isla Mujeres
  • Hotel La Joya Hotel Isla Mujeres


Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.

  • Pool access available from 8:30 AM to 7:30 PM.
  • This property does not have elevators.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

    Optional extras

    Airport shuttle service is offered for an extra charge

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Hotel La Joya

    • Does Hotel La Joya offer free cancellation for a full refund?
      Yes, Hotel La Joya does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • Is parking offered on site at Hotel La Joya?
      Yes, there's free self parking.
    • Is there a pool at Hotel La Joya?
      Yes, there's an outdoor pool. Guests have pool access from 8:30 AM to 7:30 PM.
    • Are pets allowed at Hotel La Joya?
      Sorry, pets and service animals aren't allowed.
    • What are the check-in and check-out times at Hotel La Joya?
      You can check in from 3:00 PM to 11:30 PM. Check-out time is noon.
    • Are there restaurants at or near Hotel La Joya?
      Yes, there's an onsite restaurant that serves international cuisine.
    • Is airport shuttle service offered by Hotel La Joya?
      Yes, an airport shuttle is available.

    Recent reviews

    Superb 9.2 From 88 reviews

    Very Good 8.0
    Great views, great staff, units need work
    The room, on arrival had problems with the plumbing and the A/c was not working. The staff did not have another room to move us to that night. The next morning we were relocated to another room that had working a/c and plumbing. The staff makes this place, they are 5 star and work harder than any other hotel staff in Mexico. Owners need to put some money into rooms and pay the staff more for the excellent work they do to make it "RIGHT"
    Michael, us3 night trip
    Exceptional 10.0
    Return trip
    Friendly staff, beautiful views, clean rooms
    Richard, us4 night business trip
    Exceptional 10.0
    We loved Hotel La Joya!
    La Joya is just what the name says, the jewel. It's a lovely, quaint authentic Mexican hotel with lovely, attentive staff, and beautiful rooms.
    Julia Marianne, us6 night family trip
    Exceptional 10.0
    Fabulous! Top service
    We were delighted with the service from the beginning. Our room was not ready but they let us swim until it was and kept our luggage safe. calm and relaxing, food is fantastic! The manager really has some amazing employees! Our room was always clean and anything we needed they were more than kind! This is a beautiful location that has amazing scenery. The waters are crystal clear. I will definitely visit again, what a great vacation we had in this little paradise island!
    whitney, us3 night family trip
    Exceptional 10.0
    5 years in a row, still outstanding
    This year was our 5th year staying at La Joya, and we were able to book 7 nights in a row. We love this little hotel and the people who run it and work there. I left a more thorough review 2 years ago. I wanted to say now that we're so happy we're able to keep coming back and having the best vacations.
    Lisa A., us7 night romance trip
    Exceptional 10.0
    quiet and restful. Good, helpful people.
    margaret, us7 night romance trip
    Exceptional 10.0
    Amazing stay!
    Amazing stay at hotel La Joya, very friendly staff, perfect room and breakfast. Highly recommend this place.
    mx2 night romance trip
    Very Good 8.0
    Beautiful "jewel" in the opposite side of the "touristic madness" . Not located in the best area YET, since this area is still under development, which made it "affordable" and the Villas are beatiful.. you get your own "hamaca/hommock" and your own patio set, we had our private beach and got to swim with the fishes..breath-taking sunrise and sunset.. GREAT STAY if you are not looking for "overpriced-over-rated luxury"
    SOCORRO, us2 night family trip
    Exceptional 10.0
    Perfect Jewel on Isla
    La Joya is beautiful, tranquil, relaxing and everything you want in Isla Mujeres. The staff were beyond helpful and pleasant to work with. Would definitely recommend to anyone traveling to Isla. It is far enough from the Centro to feel like you are on an island all by yourself but close enough to any activities you may want.
    Tara, us1 night romance trip
    Exceptional 10.0
    Best service out there.
    Besides the much desired atmosphere, Oswaldo made our stay super great. I was sorely tempted to book another night and forgo obligations. I cannot thank you enoigh for the great service. Oswaldo was genuinely concerned for the resort's reputation and our comfort. Love this place and rest assured that we will return. Oswald, if you ever go to another place, please let me know.
    Harry, mx2 night romance trip

    Hotel La Joya

    Is the description of this hotel not correct? Tell us