We had an excellent 3-night stay at Malagen Resort in the end of Feb, 2019.
The resort is located in a beautiful area and we were able to see the Northern Lights 2 nights in a row, both from the main building and also from the balcony of our cottage.
Overall, I do recommend the stay and would not think twice to return to the property in a future opportunity.
Staff is ok, not that warm or friendly, but will help you with your demands and requests.
Very good restaurant, but (as most restaurants in Tromso) you need to make reservations, which is quite annoying when you are on vacations trying to get rid of tight schedules.
However, our biggest let down was related to the Aurora Tour, one of the most expensive amongst all tours offered. We were taken to the other side of the road, having to walk for about 20min in a very cold weather. Indeed, we could see the Northern Lights quite clearly from our cottage, so we did not understand the purpose of charging guests to walk to a not so lighted area, part of hotel property.
Other than that, it must be clear to the guests that this is not a full service hotel. Seems the cottages are privately owned and rented out by the management to other guests in periods they are not being used by the owners. So, forget about room service, daily amenities, and other regular governance services.
Overall, a 7.5 out of 10.