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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Sahara Hotel

3-star3 stars
Great for families

Good to know

  • Children's pool
  • Free WiFi
  • Outdoor pool
Av. 15 Calle 8, Playa del Carmen, QROO, 77710, Mexico

3-star hotel with casino, near Quinta Avenida
  • Free WiFi
  • Great for families

    Good to know

    • Children's pool
    • Free WiFi
    • Outdoor pool
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • Basic and old, decent location for the price, would stay here againFeb 8, 2021
  • This hotel is an okay option just for 1 night. But I could not stay there longer. The…Dec 2, 2020

Sahara Hotel

from €26
  • Standard Double Room
  • Standard Triple Room
  • Standard Quadruple Room
  • Family Room
  • Superior Family Room
  • Deluxe Double Room, 2 Queen Beds
  • Deluxe Quadruple Room, 2 Queen Beds

What’s around Sahara Hotel

Landmarks

  • In Downtown
  • Quinta Avenida - 2 min walk
  • Playa del Carmen Maritime Terminal - 10 min walk
  • Mamitas Beach Club - 12 min walk
  • Xcaret Eco Theme Park - 5.9 mi / 9.5 km
  • Xplor Theme Park - 6.3 mi / 10.2 km
  • Tres Rios Ecopark - 8.3 mi / 13.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Airport drop-off service
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 40 rooms

Arriving/leaving

  • Check-in time 2:30 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children (8 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed*

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport drop off (available 24 hours)*

Parking

  • Onsite self parking (MXN 100 per day)

  • Wheelchair-accessible parking on site

  • Onsite parking limited

  • Height restrictions apply for onsite parking

  • Onsite garage

  • Street parking available

Offsite

  • Area shuttle*

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Continental breakfast daily (surcharge)
  • Room service (during limited hours)
  • Free reception
Things to do
  • Outdoor pool
  • Children's pool
  • Use of nearby fitness center (discount)
  • Ecotours nearby
  • Scuba diving nearby
  • Casino
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
Facilities
  • Year Built - 1999
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Garden
Accessibility
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site
  • Closed captioned TV
Languages Spoken
  • English
  • Italian
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
Be entertained
  • Flat-screen TV
  • Premium TV channels
Stay connected
  • Free WiFi
More
  • Daily housekeeping

Sahara Hotel’s small print

Also known as

  • Sahara Hotel Playa del Carmen
  • Sahara Hotel Hotel Playa del Carmen
  • Sahara Playa del Carmen
  • Sahara Hotel Riviera Maya/Playa Del Carmen, Mexico
  • Sahara Hotel Hotel
  • Sahara Hotel Playa del Carmen

Policies

Pool access available from 10:00 AM to 10:00 PM.

This property does not have elevators.

Parking height restrictions apply.

Guests can rest easy knowing there's a fire extinguisher, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Optional extras

Credit card charges are subject to an extra charge of 3 percent

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Self parking costs MXN 100 per day

Continental breakfast is offered for an extra charge of MXN 100 for adults and MXN 100 for children (approximately)

Pets are allowed for an extra charge of MXN 200 per pet, per day

Service animals exempt from fees

Airport shuttle service is offered for an extra charge of MXN 1500 per room

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Sahara Hotel

  • Does Sahara Hotel offer free cancellation for a full refund?
    Yes, Sahara Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Sahara Hotel?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Sahara Hotel?
    Yes. Self parking costs MXN 100 per day. Parking spots may be limited.
  • Is there a pool at Sahara Hotel?
    Yes, there's an outdoor pool and a children's pool. Guests have pool access from 10:00 AM to 10:00 PM.
  • Are pets allowed at Sahara Hotel?
    Yes, pets are welcome. There's a charge of MXN 200 per pet, per day. Service animals are exempt from fees.
  • What are the check-in and check-out times at Sahara Hotel?
    You can check in from 2:30 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Are there restaurants at or near Sahara Hotel?
    Yes. Nearby restaurants include Manne's Biergarten (3-min walk), La Senda (3-min walk), and Romeo Trattoria Pizzeria (3-min walk).
  • Is airport shuttle service offered by Sahara Hotel?
    Yes, a shuttle from the hotel to the airport is available. The charge is MXN 1500 per room.
  • Is there an onsite casino at Sahara Hotel?
    Yes, the 1076 square-foot casino features 15 slot machines and 3 gaming tables.
  • What is there to do at Sahara Hotel and nearby?
    Have fun during the warmer months with activities nearby such as scuba diving. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a casino and a garden.

Recent reviews

Good 7.8 From 108 reviews

Exceptional 10.0
Playa del Carmen stay
Nice hotel for a good price. Balcony was nice to sit out on with nice breeze. Everything very clean but the bed was a little hard. No elevator on the side I was on. Good staff and friendly. Close to everything and walkable to beach, restaurants and bars.
us1 night trip
Fair 4.0
Playa de Carmen is nice place to visit. The hotel needs some remodeling and maintenance - WiFi so so not always get hot water not so tidy hotel.
Eric Ariel, mx1 night trip
Good 6.0
Hotel Exchange Rate
Hotel is charging your stay in USD with a rate that doesn't exist even at the airport exchange booth. Because of that I had to pay CAD 50.- extra for my 8 day stay. You can ask (Online) to pay at the hotel in USD cash. Cleanless should be improved. Location good.
ca8 night trip with friends
Poor 2.0
Wow - not in a good way
When booked, wasn't clear that location wasn't in the hotel but a few blocks away. Instead of daily housekeeping as advertised, it was every 3 days. Parking was offsite at the main hotel. Condition of room - atrocious at best. Bug infested plumbing fixtures - creepy crawlers coming through drains. Toilet permanently ringed in brown stained colour. You can get locked on room - need a key to get in and out of room. Very dangerous in case of fire or emergency.
ca5 night trip
Very Good 8.0
We spent 2 weeks from Nov23- Dec 7 . The hotel is clean and basic. The pool is small but well maintained and refreshing. We were upgraded free of charge to a superior room that included continental breakfast in the restaurant below. The food was excellent and full breakfasts were well prepared and extremely cheap! The hotel is situated perfectly for exploring Playa,3 blocks from the beach and 2 blocks from 5th and walmart. Service was excellent .Be aware there is no elevator and there are 18 steps to each level with the pool on the roof.There is a safe and a small bar fridge in the room but no coffee maker. Staff lugged our stuff up to our room for us which was very appreciated! I absolutely would reccomend this hotel for anyone traveling on a budget.
ca14 night trip with friends
Exceptional 10.0
It was only unpleasant, finding 2 spiders and spider webs in the bathroom, the rest impeccable, all always very attentive.
Luzmila, us7 night family trip
Very Good 8.0
Worth a try
This hotel is located about 2 blocks from 5th avenue. It is clean and well cared for. Everything is walkig distance and they do have a covered parking lot. There is a rooftop pool and a park across the street.
kyra, mx1 night trip with friends
Exceptional 10.0
This Hotel is the perfect location by all the stores and restaurants you need. I'm really disappointed in the 3-star review that was given because this hotel is easily 5 stars based on the location and the super friendly staff. I would recommend it to families who need to frequent Walmart often, you know, because of emergencies with the littles. I will always pick Sahara when in PDC!
Candice, us2 night family trip
Fair 4.0
The room was sparse and the lighting was harsh. It was just a bed and aircon. The location is good, but it was a bit blah.
Darius, us1 night business trip
Good 6.0
Location is great but hotel not quite as described
Our stay was alright. A lot of the listed hotel amenities where actually just local attractions. For example there is no gym or casino. There was one half of the hotel that had been renovated and another that is not. Wifi and bed were not great. Location and price is great.
Tasha, ca2 night romance trip

Sahara Hotel