Alila Jabal Akhdar, Oman

Photo gallery for Alila Jabal Akhdar, Oman

Primary image
Indoor pool, outdoor pool, free pool cabanas, pool umbrellas
Indoor pool, outdoor pool, free pool cabanas, pool umbrellas
Indoor pool, outdoor pool, free pool cabanas, pool umbrellas
Terrace/patio

Overview of Alila Jabal Akhdar, Oman

Alila Jabal Akhdar, Oman

5.0 star property
Mountain hotel in Nizwa with spa and outdoor pool

9.6/10 Exceptional

273 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Plot No 4, Al Roose, Jabal Akhdar, Nizwa, 621
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Indoor pool and outdoor pool
  • 2 spa tubs
  • Free children's club
  • Free supervised childcare
  • Health club
  • Sauna
  • Steam room
  • Pool bar
  • Room service
For families
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private bathroom
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

Getting around

  • Muscat (MCT-Muscat Intl.) - 130 min drive
  • Airport shuttle (surcharge)

About this property

Alila Jabal Akhdar, Oman

A great choice for a stay in Nizwa, Alila Jabal Akhdar, Oman features a free kids' club and offers an airport shuttle (available 24 hours) for OMR 180 per vehicle. Guests can visit the spa to indulge in deep-tissue massages, thalassotherapy or reflexology, and international cuisine is served at Juniper Restaurant, which is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include an indoor pool, an outdoor pool and a poolside bar. Fellow travellers say good things about the comfortable beds and helpful staff.

Languages

Arabic, English, Filipino, French, Hindi, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 86 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM until anytime
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must transfer via shuttle to the property; guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking
  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • Please note: only 4WD vehicles are allowed past the Jebel Al Akhdar check point, as per Royal Oman Police regulations.
  • Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Local laws may restrict unmarried guests from sharing a room

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee/tea in a common area
  • BBQs
  • Private dining
  • Private picnics
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay free
  • Free children's club
  • Free supervised childcare/activities
  • Children's menu

What to do

  • Fitness classes
  • Yoga classes
  • Ecotours
  • Hiking/biking trails
  • Rock climbing
  • Cave exploring
  • Segway hire/tours

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Segway hire/tours

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Fireplace in lobby
  • 24-hour fitness centre
  • An outdoor pool
  • An indoor pool
  • Arcade/games room
  • Full-service spa
  • 2 hot tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Raised toilet seat
  • Low-height worktop and sink
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages

  • Arabic
  • English
  • Filipino
  • French
  • Hindi
  • Indonesian

Room amenities

Be entertained

  • Flat-screen television
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free cot/infant bed

What to enjoy

  • Balcony or patio
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Free toiletries
  • Hairdryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

Spa Alila has 7 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Thai massages and facials. A variety of treatment therapies are provided, including reflexology and thalassotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Dining

Juniper Restaurant – This poolside restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Rose Lounge – This poolside bar serves brunch and light fare. Happy hour is offered. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
Alila Jabal Akhdar, Oman is listed in the 2015 Condé Nast Traveller Hot List.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Christmas Eve (24 December) gala dinner per adult: OMR 50
  • Christmas Eve (24 December) gala dinner per child: OMR 25 (from 7 to 12 years old)
  • New Year's Eve (31 December) gala dinner per adult: OMR 50
  • New Year's Eve (31 December) gala dinner per child: OMR 25 (from 6 to 12 years old)

Optional extras

  • Airport shuttle service is offered for an extra charge of OMR 180 per vehicle (roundtrip)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for OMR 10.0 per night
  • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Property registration number CRNO1155366

Also known as

Alila Jabal Akhdar Hotel Nizwa
Alila Jabal Akhdar Hotel Al Jabal Al Akhdar
Alila Jabal Akhdar Nizwa
Alila Jabal Akhdar
Alila Jabal Akhdar, Oman Hotel
Alila Jabal Akhdar, Oman Nizwa
Alila Jabal Akhdar, Oman Hotel Nizwa
Hotel Alila Jabal Akhdar Nizwa
Alila Jabal Akhdar Hotel Nizwa
Alila Jabal Akhdar Nizwa

Frequently asked questions

Overall score and ratings

9.6

Exceptional

9.8/10

Cleanliness

9.5/10

Staff & service

9.7/10

Amenities

9.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Exceptional

Carolyn, 2-night trip
Verified Hotels.com guest review

6/10 Good

The standard of food is shockingly poor
tarlowchan, 2-night romance trip
Verified Expedia guest review

4/10 Fair

totally disappointed
The only thing we enjoyed was the views and the hospitality and manners of the original Omani front reception Unfortunately very disappointed, so many things far away from expectation and wouldn't recommend it as a 5star hotel at all. 1. Google navigation didn't work so we got lost for almost 2 hours 2. Calls to the hotel to help guide us 3 times till we were told we need to add on a Google app to be able to follow the new navigation they sent which should have been on the email of the booking 3. Food was too expensive very ordinary basic presentation and all utensils plates/ cups/ saucers were worn out and chipped from heavy wear and tear 4. Waiters were very difficult to communicate with due very poor and heavy English 5. The room smelled mouldy and many small 🐜 ants 6. Essentials not available in the room as in any 5star resort. Though we requested 2days in a row and were promised they never reached us 7. The furniture is worn out and cracked in many places 8. No ironing board 9. Safety box in room not working 10. No near gas station so be sure to have a full tank before you start your climb towards the resort It was a waste of good money and a weekend should get a compensation for this stay seriously
Masarra, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Disappointing
Not very great. Not many facilities. Limited restaurant and food options. Not great activities. Limited pool time. Star gazing the best…
Hettish, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Ahmed, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Vary relaxing stay at alila, will do it again ♥👌
Ahmed, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful stay
There must be a door rather than curtains for the washroom entry. Secondly the bath cubical door must not be see through specially for family stay with children. Other things were very good including service and cleanliness.
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The ambiance of hotel refreshed us and gavels opportunity to take break from worldly tensions. Staff was super duper amazing..and since I rarely go for swimming, the pool was amazing...my one year old daughter who never enters in pools finally enjoyed the hotel pool and never wanted to come out... overall my experience with the hotel was amazing.. hopefully will visit there soon... 5 stars for the hotel, staff and everything...
1-night family trip
Verified Expedia guest review

10/10 Exceptional

Wonderous Resort hidden in the mountains
Beautiful Location in the mountains with exceptional service. Recommend for a get away by yourself or as a couple.
Todd, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review