Villa del Palmar Cancun All Inclusive Beach Resort & Spa

Photo gallery for Villa del Palmar Cancun All Inclusive Beach Resort & Spa

Primary image
On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
5 outdoor pools, pool umbrellas, pool loungers

Overview of Villa del Palmar Cancun All Inclusive Beach Resort & Spa

Villa del Palmar Cancun All Inclusive Beach Resort & Spa

4.5 star property
All-inclusive beachfront property with spa, near Mujeres Beach

8.8/10 Fabulous

363 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
The price is €435
Price available on 29/06/2022
Map
Carretera a Punta Sam Km. 5.2, Mza 9 Lote 3 SM-2, Punta Sam, QROO, 77400
Main amenities
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 5 bars/lounges
  • Full-service spa
  • 5 outdoor pools and 4 spa tubs
  • Free children's club
  • Fitness centre
  • Sauna
  • Free beach cabanas
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
For families
  • Supervised childcare (surcharge)
  • Children's pool
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Television
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Mujeres Beach - 20 min walk
  • Punta Sam Ferry Terminal - 1 min drive
  • El Meco Archaeological Site - 3 min drive
  • Cancún Underwater Museum (Cancún) - 3 min drive
  • Playa Mujeres Golf Club - 8 min drive
  • Gran Puerto Pier - 6 min drive
  • Ultramar Ferry Puerto Juárez - 7 min drive
  • Garrafon Natural Reef Park - 77 min drive
  • Terminal Marítima Isla Mujeres - 77 min drive
  • Norte Beach - 77 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 38 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

About this property

Villa del Palmar Cancun All Inclusive Beach Resort & Spa

At Villa del Palmar Cancun All Inclusive Beach Resort & Spa, you can spend time at the beach enjoying free cabanas, beach umbrellas and beach massages, plus you'll be 1 mi (1.7 km) from Mujeres Beach. 5 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy and hydrotherapy. La Casona STK, one of 6 restaurants, serves dinner. Other highlights at this luxurious property include 5 bars/lounges, a free kid's club and a fitness centre. The pool and helpful staff get great marks from fellow travellers.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
On-site PCR COVID-19 testing is available for a USD 100 on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is available for a USD 25 fee
This information is provided by our partners.

At a glance

Hotel size

  • 415 rooms
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in time from 4:00 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • Guests are required to contact this property prior to arrival to arrange check-in. Additional screenings for COVID-19 are available on request for a surcharge.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)
  • Supervised childcare*
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (2-device limit)

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Off-site

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 6 restaurants
  • 5 bars/lounges
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Free children's club
  • Children's pool
  • Supervised childcare (surcharge)
  • Local/corner shop
  • Children's games
  • Toys
  • Lifeguard on site

What to do

  • On the beach
  • Beach yoga
  • Beach volleyball
  • Kayaking
  • Scuba diving
  • Shopping
  • Access to nearby outdoor pool
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Parasailing nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 2010
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • 18 holes of golf
  • 5 outdoor pools
  • Arcade/games room
  • Full-service spa
  • 4 hot tubs
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • MP3 docking station
  • 50-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Furnished balcony
  • Individually furnished and decorated

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi (2-device limit)
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling

Spa

Village Spa has 7 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

La Casona STK – This steakhouse only serves dinner.
Davino Restaurant – This restaurant specialises in Mediterranean cuisine and serves breakfast and dinner.
Zama Restaurant – This restaurant specialises in Mexican cuisine and serves lunch and dinner.
Hiroshi Restaurant – This restaurant specialises in Japanese cuisine and only serves dinner.
Caprichos – This buffet restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: USD 1.5 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 50 per vehicle (one way)
  • Local area shuttle service is offered for an extra charge
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

On-site PCR COVID-19 testing is available for a USD 100 fee, and antigen/rapid COVID-19 testing is available for a USD 25 fee.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a smoke detector, a security system and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Villa Palmar Luxury Residences All Inclusive Playa Mujeres
Villa Palmar Luxury Residences All Inclusive
Villa Palmar Luxury Residences Playa Mujeres
Palmar Resinces Inclusive inc
Villa del Palmar Cancun All Inclusive Beach Resort Spa
Villa del Palmar Cancun Luxury Beach Resort SPA All Inclusive

Frequently asked questions

Overall score and ratings

8.8

Fabulous

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.3/10

Property conditions & facilities

9.1/10

Eco-friendliness

10/10 Exceptional

Loved Villa Del Palmar
It was an amazing stay! The resort was lovely. The room was fantastic-layout, comfort and cleanliness. Staff was very friendly. The beach was awesome. I love the free activities offered (paddle boards, kayaks, etc)
Kathleen, 4-night family trip
Verified Hotels.com guest review

2/10 Poor

I scheduled shuttle transportation through the hotel for transportation from and to airport. I was charged $100 for the shuttle service. On check out day, no shuttle arrived. Carlos was extremely rude and unhelpful. Whenever I asked about the shuttle he told me to just wait it is coming. I waited for over an hour for the shuttle and it never came. I had to get a taxi to the airport and almost missed my flight. Carlos refused to give me a refund for the shuttle. When I asked to speak to the manager, he said he is the manager and to do whatever I want he does not care he is not giving me a refund. I will never stay at this hotel again, I do not recommend anyone to stay here. If Carlos was the manager, I hope he does not keep that position long. He is extremely rude and does not care about the guest or their experience.
HARITH NAJI, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

First time staying at Villa Del Palmar and we had amazing time there. Loved almost everything about this resort.The only thing we didn’t like was that people reserved pool chairs early in the morning.
Dale, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

I like everything from the cleanliness of the rooms, to the service received daily
Vanessa, 3-night romance trip
Verified Expedia guest review

6/10 Good

Room was amazing, room service even better, food overall was great, pools were cold, no nightlife at all, no swim up bar, no entertainment during day or night, top shelf alcohol on point, have to wait to sign charge tickets for everything, even while all inclusive, property was stunning, overall was quiet and relaxing, but don’t bring teenagers or kids or go to have an exciting time.
Nicole, 5-night family trip
Verified Expedia guest review

8/10 Very good

Muy bonito y limpio la comida de restaurantes es bueno me falto uno nesesitas Aser reservación para poder ir a comer a los restaurantes le falta actividades le falta música en los bares en las albercas ponen música pero toda música la ponen en inglés por favor si estoy en México quiero oír música en español es hotel muy familiar y para personas de la tercera edad después de 11 de la noche queda todo silenció las cuartos muy amplios
Nicolas, 7-night family trip
Verified Expedia guest review

2/10 Poor

Mike, 8-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent place to be with a family. Very nice people and the staff. Delicious food and perfect services. Thank you.
Radim, 6-night family trip
Verified Expedia guest review

4/10 Fair

The hotel grounds, rooms, pool and staff were fine, not any complaints there. The problem was the food and all the restaurants, especially the buffet! The food was like a 1-star hotel, terrible! We've been to many all-inclusive hotels in Mexico, and this one was the worst ever when it came to the food. Also, there were 2 nights that the buffet was closed (not sure why, maybe COVID?), and all the restaurants were full, so we had no where to eat! Many hotel guests were in the same boat and were all angry that we didn't have any other options. This happened 2 nights. I would not recommend this hotel based on the food quality.
Leland, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Everything
Arturo R, 3-night family trip
Verified Expedia guest review