Guests
All properties in Playa del Carmen, Quintana Roo, Mexico

Hacienda Real del Caribe

3.5-star hotel with outdoor pool, near Quinta Avenida

  • Free WiFi in lobby
From
€51

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Hacienda Real del Caribe. Image 1 of 28.
1 / 28Hacienda Real del Caribe
Calle 10 entre 5a y 12, Playa del Carmen, 77710, QROO, Mexico
8.2.Very Good.
  • No one at the front desk when we arrived at around midnight. We had about a 10 minute…

    Jul 17, 2021

  • I wanted a hotel close to the Ocean….not to smell the Ocean when I walk in the room. I…

    Jun 29, 2021

See all 173 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Dining options
Safe
Shopping
Convenient
  • Pool
  • Free WiFi
  • Airport transfer
  • Air Conditioning

Property highlights

Main amenities

  • 58 guestrooms
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Rooftop terrace

For families

  • Private bathroom
  • Separate sitting area
  • Free toiletries
  • Garden
  • Terrace
  • Daily housekeeping

What’s around

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Mamitas Beach Club - 9 min walk
  • Playa del Carmen Maritime Terminal - 11 min walk
  • Grand Coral Golf Riviera Maya - 4 mi / 6.4 km
The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room

What’s around

Landmarks

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Mamitas Beach Club - 9 min walk
  • Playa del Carmen Maritime Terminal - 11 min walk
  • Grand Coral Golf Riviera Maya - 4 mi / 6.4 km
  • Xplor Theme Park - 5.7 mi / 9.2 km
  • Xcaret Eco Theme Park - 6 mi / 9.7 km
  • Tres Rios Ecopark - 7.5 mi / 12.1 km
  • Maroma Beach - 10.6 mi / 17.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
map
See on map
Calle 10 entre 5a y 12, Playa del Carmen, 77710, QROO, Mexico

At a glance

Hotel size

  • This hotel has 58 rooms

Arriving/leaving

  • Check-in time 4:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 restrictions.

Special check in instructions

The front desk is open during the following times:
  • Monday - Sunday: 7:00 AM - 6:30 AM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • No onsite parking
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)

Things to do

  • Outdoor pool

Services

  • Concierge services
  • Tours/ticket assistance
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Terrace

Accessibility

  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Languages Spoken

  • English
  • French
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer

Be entertained

  • 43-inch plasma TV
  • Cable TV channels

Stay connected

  • Desk
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

MAGNOLIAS - This diner specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 65 per vehicle (one-way)
  • Area shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge of USD 20 (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra bedsPay at property

  • Airport shuttle for children between the ages of 1 and 7 costs USD 25 (one-way)

Pool, spa & gym (if applicable)Pay at property

  • Pool access available from 8:00 AM to 9:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts Visa, Mastercard, debit cards and cash.

Also known as

  • Hacienda Real Caribe
  • Hacienda Real del Caribe Playa del Carmen
  • Hacienda Real del Caribe Hotel Playa del Carmen
  • Hacienda Real Caribe Hotel
  • Hacienda Real Caribe Hotel Playa del Carmen
  • Hacienda Real Caribe Playa del Carmen
  • Hacienda Real Caribe l Carmen
  • Hacienda Real del Caribe Hotel

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Hacienda Real del Caribe does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, there's no onsite parking at Hacienda Real del Caribe.
  • Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 9:00 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 4:00 PM - anytime. There's a charge of USD 20 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
  • Yes, MAGNOLIAS offers American cuisine. The dining venue will be unavailable from July 1 2021 to January 1 2022 (dates subject to change). Nearby restaurants include Dirty Martini Lounge (3-min walk).
  • Yes, an airport shuttle is available. The charge is USD 65 per vehicle one-way.
  • Hacienda Real del Caribe has an outdoor pool and a garden.
8.2.Very Good.
  • 6.0.Good

    Would choose somewhere else next time

    arrived to a dirty room... told the front attendant and said it was dirty and the door was open. double checked to see if I was right because it was dark inside. There was trash everywhere and pee in the toilet. Clearly haven’t been cleaned yet. got a new room after that but it’s unfortunate I had to go in there twice and tell them it was dirty. The new room was clean though, and they held my luggage after I checked out.

    1 night trip, Jun 26, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Me gusta mucho el estilo tipo Hacienda del hotel es muy acogedor y que tiene alberca , lo que no me gusta es que su estacionamiento es muy chico y los empleados tienen que estar moviendo el carro de lugar, pero aun asi lo recomiendo es un buen lugar para quedarse, muy tranquilo y seguro

    5 night romance trip, May 21, 2021

    Verified Expedia guest review

  • 6.0.Good

    Hay mucho mejores al mismo precio

    Hotel con tarifas en USD, que maneja un tipo de cambio de 22.00 MXN cuando en el banco y casa de cambio estaba en 19.50, además no acepta pagos en USD con tarjetas de crédito mexicanas. La habitación contaba con un colchón en muy mal estado y las cortinas incompletas que dejaban entrar demasiada luz, no te dan llave extra en el check in y en general son poco amables en la recepción.

    Omar, 3 night trip with friends, May 19, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Regresaría por la piscina y el señor Jose guadalup

    El servicio de recepción no es bueno, el señor José Guadalupe que es el guardia debería estar al frente de la recepción, el único que tenía la atención cuando estaban o no estaban los de recepción. Baje 3 veces por toallas y solo me decían no hay, y hay que esperar, bastante groseros. Sin disposición. La tv se des configuraba, tuve que llamar dos veces porque no venían a arreglar. La piscina es de excelente tamaño, la limpieza excelente. Cuartos de excelente tamaño, buenas camas. Pero el servicio de recepción pésimo .

    Maria, 8 night family trip, May 15, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great Hotel in the Heart of Town.

    The Hacienda Real del Caribe is a quaint hotel with lots of personality in the perfect location. The rooms are comfortable. The bathrooms are huge. Most importantly the AC in the room is so cold! We loved our stay here and would book again without question.

    Juile, 2 night family trip, May 14, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Beautiful place to stay.

    A wonderful place to stay. Block away from La Quinta Avenida. Clean, quiet and excellent price. I'll come back again.

    Oscar, 3 night family trip, Apr 16, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Nice rooms huge bathroom, excellent location close to the main nightclub

    2 night family trip, Apr 7, 2021

    Verified Expedia guest review

  • 2.0.Poor

    PEEEEEESIMO

    No me gusto ni cinco. Muy bien ubicado pero el hotel es horrible. Nos dieron habitacion al lado de la piscina que tenia una puerta que daba a la piscina que NO cerraba , para rematar no tienen limitaciones a los que quieran usar la piscina y estan hasta tarde en la noche incomodando a los huespedes que tienen las habitaciones de cerca de la piscina. El mobiliario de la habitacion es viejisimo no me volveria a quedar nunca.

    Ibrahim, 1 night trip, Nov 1, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    Bed was hard and uncomfortable. Everything is lake was good.

    4 night trip with friends, Sep 16, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very clean hotel, friendly staff, and perfect location! The AC in our room didn’t work, so I reported the problem, and within 15 mins a employee was there to check it out.

    Julissa, 3 night romance trip, Aug 20, 2020

    Verified Expedia guest review

See all 173 reviews