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prizeotel Hamburg-City

Photo gallery for prizeotel Hamburg-City

Design Room | Hypo-allergenic bedding, laptop workspace, blackout curtains
Daily buffet breakfast for a fee
Shower, rainfall showerhead, eco-friendly toiletries, hair dryer
Food and drink

Overview of prizeotel Hamburg-City

prizeotel Hamburg-City

2.5 star property
Central hotel with restaurant, connected to a railway/underground station, near Miniatur Wunderland

8.6/10 Fabulous

399 verified guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Air conditioning
  • Bar
  • 24/7 front desk
  • Electric vehicle charging point
Hogerdamm 28, Hamburg, HH, 20097
Main amenities
  • 24-hour front desk
  • Air conditioning
  • Breakfast available
  • Coffee shop/cafe
  • Coffee/tea in a common area
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff
  • Restaurants and bar/lounge
  • Self parking
  • Snack bar/deli
  • Water dispenser
For families
  • Blackout curtains
  • Children stay free
  • Lift
  • Private bathroom
  • Self-parking (surcharge)
  • Television

Room options

About this area

What's nearby

  • In Hamburg-Mitte
  • Miniatur Wunderland - 22 min walk
  • Elbe Philharmonic Hall - 31 min walk
  • Reeperbahn - 36 min walk
  • Hamburg City Hall - 4 min drive
  • St. Michaelis Church - 5 min drive
  • St. Pauli Piers - 6 min drive
  • Fish Market - 19 min drive
  • Hamburg Messe and Congress - 15 min drive
  • Hagenbeck Zoo - 13 min drive
  • Volksparkstadion - 29 min drive

Getting around

  • Hamburg Airport (HAM) - 28 min drive
  • Elbbrücken Station - 3 min drive
  • Hamburg Central Station - 14 min walk
  • Hamburg (ZMB-Hamburg Central Train Station) - 15 min walk
  • Steinstrasse U-Bahn - 6 min walk
  • Steinstraße Station - 8 min walk
  • South Central U-Bahn - 11 min walk


  • Restaurant Hobenköök - 11 min walk
  • Restaurant Teheran - 11 min walk
  • Café Irma - 7 min walk
  • Oberhafenkantine - 10 min walk
  • Lunch HOUSE - 12 min walk

About this property

prizeotel Hamburg-City

Prizeotel Hamburg-City puts you within a 15-minute drive of Miniatur Wunderland and Reeperbahn. You can unwind with a drink at the bar/lounge, and the coffee shop/cafe is the perfect spot to grab a bite to eat. Also, this hotel is 1.5 mi (2.5 km) from Elbe Philharmonic Hall and 6 mi (9.6 km) from Hagenbeck Zoo. Public transportation is only a short walk: Steinstrasse U-Bahn is 6 minutes and Steinstraße Station is 8 minutes.


English, German

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of SGS (third-party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 393 rooms
  • Arranged over 6 floors


  • Check-in time from 3 PM until anytime
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cots (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • On-site parking only available on request
  • Secured uncovered on-site self-parking (EUR 18 per day)
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • Electric vehicle charging point on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) on weekday mornings 6:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)


  • 24-hour front desk
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance


  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% of lighting from LEDs
  • Bike parking
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Television in common areas
  • Vegan dining options
  • Vegetarian dining options


  • Handrails in stairwells
  • In-room accessibility (selected rooms)
  • Lift
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk


  • English
  • German

Room amenities

Be entertained

  • 32-inch Smart TV
  • Cable TV channels
  • IPod docking station

Home comfort

  • Air conditioning
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided
  • Blackout curtains
  • Hypo-allergenic bedding
  • Soundproofed rooms

What to enjoy

  • Heated floor (bathroom)

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer

Stay connected

  • Free WiFi
  • Office


  • Bulk dispenser for toiletries
  • Eco-friendly toiletries
  • Housekeeping (on request)
  • Recycling

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 13.90 to 18.90 for adults and EUR 6.90 to 6.90 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)


  • Uncovered self-parking costs EUR 18 per day
  • Guests must contact this property in advance to reserve on-site parking

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of SGS (third-party expert - Global).


<p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.</p> <p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>This property accepts credit cards and debit cards. Cash is not accepted.</p>

Also known as

prizeotel Hamburg City
prizeotel Hamburg-City Hotel
prizeotel Hamburg-City Hamburg
prizeotel Hamburg-City Hotel Hamburg

Frequently asked questions

Does prizeotel Hamburg-City offer free cancellation for a full refund?
Yes, prizeotel Hamburg-City does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at prizeotel Hamburg-City?
This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at prizeotel Hamburg-City?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at prizeotel Hamburg-City?
Yes. Self-parking costs EUR 18 per day. Parking spaces may be limited. Electric car charging is available.
What are the check-in and check-out times at prizeotel Hamburg-City?
You can check in from 3 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.
Is there an on-site casino at prizeotel Hamburg-City?
No, this hotel doesn't have a casino, but Casino Esplanade (5-min drive) and Casino Reeperbahn (6-min drive) are both nearby.
Are there restaurants at or near prizeotel Hamburg-City?
Yes, there's an on-site restaurant.
What's the area around prizeotel Hamburg-City like?
Prizeotel Hamburg-City is in Hamburg-Mitte, a short 6-minute walk from Steinstrasse U-Bahn and 12 minutes' walk from Moenckebergstrasse.







Staff & service




Property conditions & facilities




6/10 Good

2-night trip
Verified guest review

10/10 Exceptional

Cool place at a decent price
A very cool hotel with neat decor. I really enjoyed the breakfast, and especially the coffee machine. There is a bit of a walk to any restaurants or sights, so be prepared for that. Also, the walls are a bit on the thin side - I could hear a cell phone vibrate in the room next to mine.
Melissa, 4-night trip
Verified guest review

10/10 Exceptional

Ayan, 2-night trip
Verified guest review

4/10 Fair

Shivalika, 2-night trip
Verified Expedia guest review

8/10 Very good

No Complaints with Hotel
I was in Hamburg for one night. The hotel is about a 15 minute walk from the train station. I was able to walk to St Nikolai Church/museum in about 20 mins from the hotel. Everything else I did, I took the subway. My room was comfortable. The shower had good water pressure and hot water. No AC, but the temp was such that it was not needed. No fan is available at the desk, either. There didn't seem to be very much in the vicinity of the hotel in terms of bars or restaurants, altho you can get drinks in the hotel. Breakfast is available for a charge, but I left early in the morning and ate at the train station.
Jon, 1-night trip
Verified guest review

10/10 Exceptional

My Dream Hotel
IThe B3st Prizeotel Hamburg City is the best choice in Hamburg. Hotel is very clean, safe, great design, powerful shower, comfortable bed, windows OPEN!!, I had a fantastic stay for 27 nights . Thanks to amazing Prizeotel crew. THANKS! Prizeotel
27-night trip
Verified guest review

10/10 Exceptional

Excellent quality
Very modern business like hotel at cheap rates, only 10/15 walk from central rail station
Verified Expedia guest review

10/10 Exceptional

great hotel
This is the second time I've stayed here and again had a great time. All staff are friendly and the breakfast is nice. I would stay here again.
Verified guest review

10/10 Exceptional

our stay in Hamburg Germany
great rooms great beds best comforters ever hotel staff bent over backwards to make our stay enjoyable helped us whenever and however they could. great breakfast
Verified Expedia guest review

4/10 Fair

Style Over Substance
My stay here was disappointing. Looking at the website and the photos, it seems like a stylish and fashionable hotel that would impress for the price. However, you quickly realise that, despite the modern colours and style of the reception area, too many things are not what you expect for the price. There are some very basic things missing and which could be easily improved to offer a high standard of customer service, which is currently not being offered. The rooms are clean and tidy, without doubt. However: 1. The rooms are too small with virtually no wardrobe space 3. The beds are almost too hard and the pillows far too flat 4. There is no telephone in the room - if you want reception, you have to go downstairs 5. The food offer is minimal and low quality and the breakfast is too expensive for what you get 7. The politeness and helpfulness of the staff is variable - some are friendly; quite a few others give the impression that they don't care about their customer. 8. There are too many rules and restrictions and, whilst I understand the reasons for them, they make the stay less pleasant e.g. you can't take drinks from the bar to you room, if you want an iron, you have to pay a 20 Euro deposit (and, incidentally, carry it up to your room yourself from reception) 9. You have to fill out a detailed form on arrival for every person staying and sign a disclaimer about hotel rules 10. Various bits of signage give a poor impression because they seem flippant and rude
Verified Expedia guest review