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Hotel Hugo

Photo gallery for Hotel Hugo

Lobby sitting area
Egyptian cotton sheets, premium bedding, pillow-top beds, minibar
Egyptian cotton sheets, premium bedding, pillow-top beds, minibar
Egyptian cotton sheets, premium bedding, pillow-top beds, minibar
Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Overview of Hotel Hugo

VIP Access

Hotel Hugo

4.5 star property
Luxury hotel with restaurant, near Hudson River Park

8.0/10 Very good

998 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pet-friendly
  • Airport transfer
  • Gym
  • Non-smoking
  • Air conditioning
Map
525 Greenwich Street, New York, NY, 10013
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Rooftop terrace
  • Breakfast available
  • 24-hour fitness centre
  • Self parking
  • Room service
  • Coffee shop/cafe
  • Babysitting
  • 24-hour business centre
  • Business centre
  • Airport shuttle
For families
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels

Room options

About this area

What's nearby

  • In Manhattan
  • New York University - 12 min walk
  • Washington Square Park - 14 min walk
  • 5th Avenue - 16 min walk
  • One World Trade Center - 20 min walk
  • National September 11 Memorial - 20 min walk
  • Battery Park - 31 min walk
  • Brooklyn Bridge - 34 min walk
  • Madison Square Garden - 37 min walk
  • Empire State Building - 42 min walk
  • Wall Street - 4 min drive

Getting around

  • New York, NY (NYS-Skyports Seaplane Base) - 16 min drive
  • Teterboro, NJ (TEB) - 19 min drive
  • Newark, NJ (EWR-Liberty Intl.) - 25 min drive
  • Linden, NJ (LDJ) - 25 min drive
  • LaGuardia Airport (LGA) - 35 min drive
  • John F. Kennedy International Airport (JFK) - 54 min drive
  • New York Christopher St. Station - 9 min walk
  • New York 9th St. Station - 17 min walk
  • New York 14th St. Station - 22 min walk
  • Spring St. Station (Vandam St.) - 5 min walk
  • Canal St. Station (Varick St.) - 6 min walk
  • Houston St. Station - 7 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Adoro Lei - 2 min walk
  • Westville hudson - 3 min walk
  • San Marino - 4 min walk
  • Koi Restaurant - 4 min walk
  • Café Altro Paradiso - 5 min walk

About this property

Hotel Hugo

Hotel Hugo is only 2.7 mi (4.3 km) from the airport and offers a shuttle (available 24 hours) for USD 70 per vehicle one-way. Guests can visit the 24-hour fitness centre for a workout or grab a bite to eat at Cafe Hugo, which serves American cuisine and is open for breakfast. Other highlights at this luxurious hotel include a rooftop terrace, a bar/lounge and a snack bar/deli. The helpful staff and bar get good marks from fellow travellers. The property is only a short walk to public transportation: Spring St. Station (Vandam St.) is 5 minutes and Canal St. Station (Varick St.) is 6 minutes.

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global), SafeStay (AHLA - USA) and Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for lunch and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 122 rooms
  • Arranged over 18 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Early check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and smart lock details; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • Pets allowed (2 per room)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Parking

  • On-site self-parking (fees apply)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for on-site parking
  • Off-site parking within 0.1 mi (USD 55.00 per day)

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Babysitting (surcharge)

What to do

  • Access to nearby health club
  • Bike rentals nearby
  • Hiking/biking trails nearby

Working away

  • 24-hour business centre
  • Meeting room
  • Computer station
  • Conference space (500 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • 24-hour fitness centre

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Handrails in stairwells
  • Close-captioned TV

Languages

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 32-inch flat-screen TV
  • Premium cable channels
  • First-run films
  • Films for purchase

Home comfort

  • Air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Soundproofed rooms
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Designer toiletries
  • Hairdryer
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Champagne service
  • High chair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps

Special features

Dining

Cafe Hugo – This restaurant specialises in American cuisine and only serves breakfast. Guests can enjoy al fresco dining (weather permitting).
Bar Hugo – This rooftop bar specialises in American cuisine and only serves light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.
Azul on the Rooftop – This rooftop bar specialises in American cuisine and only serves light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 34.43 per accommodation, per night
  • Resort fee inclusions:
    • Health club access
    • Fitness centre access
    • Nearby fitness centre access
    • Bicycle storage
    • Business centre/computer access
    • Internet access (may be limited)
    • Newspaper
    • Phone calls (may be limited)
    • Faxes
    • In-room safe
    • In-room safe and safe insurance
    • In-room bottled water
    • In-room coffee
    • Concierge service
    • Housekeeping
    • Additional inclusions
    • WiFi access (may be limited)

Optional extras

  • Breakfast costs between USD 18.00 and USD 26.00 per person (approximately)
  • Airport shuttle service is offered for an extra charge of USD 70 per vehicle (one-way. Maximum occupancy 4)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pet deposit: USD 100 per stay
  • Pets are allowed for an extra charge of USD 150.00 per accommodation, per stay

Parking

  • Self-parking is available for an extra charge
  • Parking is available off-site and costs USD 55.00 per day (0.1 mi away)
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • The fitness facility is accessible for USD 34.43 per accommodation, per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for lunch and dinner.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of:

  • Safe Travels (WTTC - Global)
  • SafeStay (AHLA - USA)
  • Intertek Cristal (third-party expert - Global)

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Hugo New York
Hotel Hugo
Hugo New York
Hotel Hugo Hotel
Hotel Hugo New York
Hotel Hugo Hotel New York

Frequently asked questions

Does Hotel Hugo offer free cancellation for a full refund?
Yes, Hotel Hugo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Hugo?
As of 4 December 2022, prices found for a 1-night stay for 2 adults at Hotel Hugo on 19 December 2022 start from €318, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Hugo?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Hugo?
Yes, pets are welcome, with a limit of 2 per room. There's a charge of USD 150.00 per accommodation, per stay, and there's also a deposit of USD 100 per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Hotel Hugo?
Yes. Self-parking costs USD 55.
Is an airport shuttle service offered by Hotel Hugo?
Yes, an airport shuttle is available. The charge is USD 70 per vehicle one-way.
What are the check-in and check-out times at Hotel Hugo?
You can check in from 3:00 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at Hotel Hugo?
No, this hotel doesn't have a casino, but Resorts World Casino (21-min drive) is nearby.
What is there to do at Hotel Hugo and nearby?
Have fun with nearby activities such as cycling and hiking. Enjoy amenities such as a 24-hour fitness centre and access to a nearby health club.
Are there restaurants at or near Hotel Hugo?
Yes, Cafe Hugo offers al fresco dining and American cuisine. Nearby restaurants include San Marino (4-min walk), Koi Restaurant (4-min walk) and Café Altro Paradiso (5-min walk).
What's the area around Hotel Hugo like?
Hotel Hugo is a short 5-minute walk from Spring St. Station (Vandam St.) and 20 minutes' walk from One World Trade Center. Travellers say that the local area is good for shopping and very walkable.

Overall score and ratings

8.0

Very good

8.5/10

Cleanliness

8.2/10

Staff & service

7.1/10

Amenities

8.2/10

Property conditions & facilities

7.3/10

Eco-friendliness

10/10 Exceptional

NYC with the Family
This was our second time at the hotel. The location is great; just a quick Uber ride to the theater district and close to the river. The hotel staff is very helpful and ready to meet guest requests. Gigi was wonderful! The room was clean and comfortable and the coffee shop has amazing lattes!
Jeanne, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great place! Clean and comfortable. Room was nice and the rooftop bar was an added bonus!
Kelly, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Friendversary celebration stay
Very clean and comfortable room & beds. Happy with the location and ease of check-in/check-out. Stayed one night only to enjoy the city celebrating with a friend. Went to the rooftop bar at the end of our evening which was a nice option for that final nightcap!
Andrea, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Floor of my hotel room was not clean- I noticed pastry crumbs, an insect carcass, and hair. I also found a lantern beetle in my bed. I was told that I would get a bottle of Prosecco delivered to my room due to my hotels.com status though it never materialized. Coffee shop attached to the hotel is lovely- great coffee and food
Kimberly, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great staff. Free coffee at the shop downstairs was a nice bonus.
Jeffrey, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Very pleased with hotel. Staff were very friendly and accommodating. Loved the rooftop bars! Will definitely stay again.
Julie, 1-night romance trip
Verified Expedia guest review

8/10 Very good

The front desk man couldn’t be bothered. Made you wait for no reason and made you feel like you were bothering him. Room small but nice amenities. Our room A/C stopped working and they moved us to another room quickly. Not much in the area for at least 4-5 blocks. Overall a good stay.
Jason, 4-night trip with friends
Verified Hotels.com guest review

6/10 Good

It was ok
Gigi at the front desk is amazing! 5 stars for her. Other front desk staff were on the rude side. A couple reasons for not giving it an over all high rating. Airport shuttle is listed as an amenity. There isn't one. They use the rooftop lounge/bar as a big advertisement. However, it's advertised throughout the city so guests can barely use it. Closed for private events the whole time which was awful because our room had a view of a wall. Also added daily resort fees that you're not made aware of. Great coffee bar of the lobby though.
3-night family trip
Verified Hotels.com guest review

6/10 Good

Ashton, 3-night trip
Verified Hotels.com guest review

4/10 Fair

Normally love staying at the property. It seems the quality of the staff and upkeep of the property has deteriorated. I book through Expedia since I get VIP status at many properties, when I acknowledged it upon check in, I was told that since I was staying so long they couldn't give me the VIP upgrade. How bizarre, penalizing a higher paying client who is staying longer...seems things are a bit backward. When a manager got involved, he shared the truth was that they had 2 nights out of my several night stay that they couldn't give me the upgraded room. Seems like in a big property such as this, they would have flexibility and be able to work out these types of things. He was nice enough but seemed to have no actual capacity to problem solve. I won't be rushing to stay here anytime soon.
Miray, 6-night romance trip
Verified Expedia guest review