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1 room, 2 adults

Hotel Hugo

4.5-star4.5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Highchair
  • Babysitting or childcare (surcharge)
  • Connecting/adjoining rooms available
525 Greenwich Street, New York, NY, 10013, United States of America

Luxury hotel with 2 bars/lounges, near Hudson River Park
  • Free Internet
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Highchair
    • Babysitting or childcare (surcharge)
    • Connecting/adjoining rooms available
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Hotel staff was great but rooms were below sub par. Switched rooms once during a two…Aug 31, 2020
  • Security was unprofessional and lacked basic customer service skills. The guy at the…Jul 24, 2020

Hotel Hugo

from €151
  • Superior Room
  • Superior Room, 2 Double Beds
  • Deluxe Room
  • Deluxe Room, 2 Double Beds

What’s around Hotel Hugo

Landmarks

  • In Manhattan
  • Washington Square Park - 15 min walk
  • National September 11 Memorial - 21 min walk
  • The High Line Park - 24 min walk
  • Whitney Museum of American Art - 19 min walk
  • Chelsea Piers - 30 min walk
  • Hudson River Park - 5 min walk
  • Brookfield Place - 23 min walk

Getting around

  • LaGuardia Airport (LGA) - 30 min drive
  • John F. Kennedy Intl. Airport (JFK) - 47 min drive
  • Liberty Intl. Airport (EWR) - 26 min drive
  • New York, NY (NYS-Skyports Seaplane Base) - 18 min drive
  • Teterboro, NJ (TEB) - 19 min drive
  • Linden, NJ (LDJ) - 25 min drive
  • New York Christopher St. Station - 9 min walk
  • New York 9th St. Station - 17 min walk
  • New York 14th St. Station - 22 min walk
  • Spring St. Station (Vandam St.) - 5 min walk
  • Canal St. Station (Varick St.) - 6 min walk
  • Houston St. Station - 7 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 122 rooms
  • This hotel is arranged over 18 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and smart lock details. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Children

  • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets allowed *

  • Restrictions apply *

  • 2 per room

  • Pets must be supervised

  • Food and water bowls available

Internet

  • Free WiFi in public areas

  • Free wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Valet parking * on site

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Continental breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
  • Free reception
Things to do
  • 24-hour fitness facilities
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Fitness facilities
  • Use of nearby fitness center (discount)
Working away
  • 24-hour business center
  • Conference space
  • Conference space size (feet) - 500
  • Conference space size (meters) - 46
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • Rooftop terrace
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Closed captioned TV
Languages Spoken
  • English
  • French
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • First-run movies
  • Pay movies
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • WiFi (surcharge)
  • Free local calls
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Felix Cafe - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting).

Bar Hugo - This rooftop bar specializes in American cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.

Azul on the Rooftop - This rooftop bar specializes in American cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Open select days.

Hotel Hugo’s small print

Also known as

  • Hotel Hugo
  • Hotel Hugo Hotel New York
  • Hotel Hugo New York
  • Hugo Hotel
  • Hugo New York
  • Hotel Hugo Hotel
  • Hotel Hugo New York

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions, contact the property at the number on the booking confirmation.

Parking height restrictions apply.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for lunch and dinner.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines; the Intertek Cristal (3rd party expert - Global) sanitization guidelines; and the Safe Travels (WTTC - Global) sanitization guidelines.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

Pet deposit: USD 100 per stay

  • Resort fee: USD 28.69 per accommodation, per night

Resort fee inclusions:

  • Health club access
  • Fitness center access
  • Nearby fitness center access
  • Bicycle storage
  • Business center/computer access
  • Internet access (may be limited)
  • Newspaper
  • Phone calls (may be limited)
  • Faxes
  • In-room safe
  • In-room safe and safe insurance
  • In-room coffee
  • Concierge service
  • Housekeeping
  • Additional inclusions
  • WiFi access (may be limited)

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

The fitness facility is accessible for USD 28.69 per accommodation, per night

Valet parking costs USD 75 per night

Parking is available nearby and costs USD 55.00 per day

Breakfast costs between USD 18.00 and USD 26.00 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of USD 150.00 per accommodation, per stay

Service animals exempt from fees

Airport shuttle service is offered for an extra charge of USD 70 per vehicle (one-way, Maximum occupancy 4)

WiFi is available in guestrooms for USD 0.00 per night (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Hugo

  • Does Hotel Hugo offer free cancellation for a full refund?
    Yes, Hotel Hugo does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Hugo?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Hugo?
    Yes. Valet parking costs USD 75 per night.
  • Are pets allowed at Hotel Hugo?
    Yes, pets are welcome, with a limit of 2 per room. There's a charge of USD 150.00 per accommodation, per stay, and there's also a deposit of USD 100 per stay. Service animals are exempt from fees. Food and water bowls are available.
  • What are the check-in and check-out times at Hotel Hugo?
    You can check in from 3:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Are there restaurants at or near Hotel Hugo?
    Yes, Felix Cafe offers alfresco dining and American cuisine. Nearby restaurants include San Marino (4-min walk), Koi Restaurant (4-min walk), and Café Altro Paradiso (5-min walk).
  • Is airport shuttle service offered by Hotel Hugo?
    Yes, an airport shuttle is available. The charge is USD 70 per vehicle one-way.
  • Is there an onsite casino at Hotel Hugo?
    No, this hotel doesn't have a casino, but Resorts World Casino (21-min drive) is nearby.
  • What is there to do near Hotel Hugo?
    Recommended spots to visit include Hudson River Park (5-min walk) and Washington Square Park (0.8 mi), along with Whitney Museum of American Art (1 mi) and National September 11 Memorial (1.1 mi).

Recent reviews

Good 7.8 From 408 reviews

Fair 4.0
Bed was comfy & tv had good channels. Only good thing I have to say about the room. Small, windows are abs filthy & rug had stains. When showering, I saw strands of hair scattered on tiles. Garbage tins in the room did not have a plastic lining & were dirty. Housekeeping is not avail daily due to the pandemic. If you need assistance contact the front desk. We were put in a room facing a construction courtyard & all we heard was drill noise even with the windows closed and AC on. You cannot change your room once you enter due to the regulation. The AC unit, cool air but at night the noise was very distracting with odd sounds in walls. As for the amenities, nothing is open in the hotel other than rooftop which is first come first served. You will have a very hard time trying to get a table. No standing space allowed, only tables. Everyday after 5pm, there is a line outside FULL of people trying to enter. Hotel guests are not prioritized for a table. Amenity charge is still $29 daily. When asked what the fee includes, they mentioned it is limited for wifi, coffee/tea in room & the rooftop (that you can’t even be on bc it’s open to the public). Tea was not offered in the room only coffee, & the machine was too dirty to even touch. Also, If you are planning to leave your bags after check out don’t bother b/c you can’t. We were unable to do so b/c of the pandemic. Only giving 2 stars b/c of the location. Conveniently located by the pier, soho, little Italy & much more.
Ang, us2 night trip with friends
Exceptional 10.0
Birthday Away
In this crazy time I still wanted to still have a nice experience. Those who worked at the front desk was kind and helpful. The room was lovely and clean, with a awesome view. Also, the rooftop restaurant was great and the food - on point. I enjoyed my stay very much.
us1 night trip
Very Good 8.0
Really liked the hotel and friendly, helpful staff. My only criticism is slow restaurant and bar service. I would stay again.
Scott, us1 night family trip
Very Good 8.0
Great location for my needs. Spectacular views from top floors. Wind draft when windy outside, and noisy AC system when it terns on periodically.
arielk, us4 night family trip
Poor 2.0
HORRIBLE EXPERIENCE
I had a horrible experience. They are currently under construction so not only is it noisy, but looking out the windows were depressing. We bought a superior king room and it didn’t feel superior at all! The first room we were placed in was the second floor the room was extremely small and when I looked out the window I saw nothing because there was a big machine blocking it. We went down to the service desk and asked to be placed in a better room, we received attitude from the front desk employees and was placed on the third floor with the same issue of being placed next to all the construction stuff. The elevator took an eternity to get you from one floor to the next,but that’s not even the worse part! The next morning the alarms throughout the hotel kept going off, a front desk worker got on the intercom saying that “this was just a test” but from 8am (this is when I was woken up) until we finally gave up and checked out around 10:45 the alarm was still Going off at random. We complained about our experience and the man literally just grabbed a sheet of white paper and wrote “Room ###- Complaint”. My whole trip was ruined I received no sleep and left The Hugo hotel feeling defeated.
Tkeyah, us1 night trip
Very Good 8.0
Lovely hotel staff, beautiful rooms! Tile in bathroom was a bit old/cracked and didn’t seem to be the cleanest. Other than that the cleanliness was fine. No option to save towels for next day, hotel using tons of bottled water. Would have loved to see more environmentally friendly options. Pretty disappointed with the breakfast that was served. Great view from the rooftop bar wasn’t enough to hide a terrible and expensive breakfast. We still were super happy with our stay, lots of other food options close by!
Holly, ca4 night romance trip
Good 6.0
Rooms were not as clean or well kept as pictured
michaela, us2 night trip with friends
Good 6.0
Under renovation. Was not disclosed. Major construction next door.
NickE, ca2 night trip with friends
Exceptional 10.0
Great location, outstanding service, fun rooftop bar
NedReierson, us1 night romance trip
Very Good 8.0
My friend and I enjoyed our stay at Hotel Hugo. The room was cute and clean. I wish I had known at the time I booked the hotel (in early Feb.) that the ground floor restaurant was under construction and closed off from the lobby. But, the rooftop bar was open for apps from 5-11. The staff was very nice and accommodating as they stored our bags for us before and after checkout. I’d stay at HH again, preferably once the restaurant is open!
Meg, us1 night trip with friends

Hotel Hugo