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All properties in New York, New York, United States of America
1 room, 2 adults

Hotel Hugo

4.5-star4.5 stars
Great for familiesThis property has good facilities for families.
525 Greenwich Street, New York, NY, 10013, United States of America

Luxury hotel with 2 bars/lounges, near Hudson River Park
  • Free Internet
  • Great for familiesThis property has good facilities for families.
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
Bar
Bar is awesome
Service
Fantastic service
Food
Food could be better
Wellness Area
Wellness & sports facilities could be improved

Hotel Hugo

from €138
  • Superior Room
  • Superior Room, 2 Double Beds
  • Deluxe Room
  • Deluxe Room, 2 Double Beds

What’s around Hotel Hugo

Landmarks

  • In Manhattan
  • Washington Square Park - 15 min walk
  • National September 11 Memorial - 21 min walk
  • The High Line Park - 24 min walk
  • Whitney Museum of American Art - 19 min walk
  • Chelsea Piers - 30 min walk
  • Hudson River Park - 11 min walk
  • Brookfield Place - 23 min walk

Getting around

  • New York, NY (LGA-LaGuardia) - 28 min drive
  • New York, NY (JFK-John F. Kennedy Intl.) - 48 min drive
  • Newark, NJ (EWR-Liberty Intl.) - 22 min drive
  • New York, NY (NYS-Skyports Seaplane Base) - 17 min drive
  • Teterboro, NJ (TEB) - 19 min drive
  • Linden, NJ (LDJ) - 25 min drive
  • New York Christopher St. Station - 9 min walk
  • New York 9th St. Station - 17 min walk
  • New York 14th St. Station - 22 min walk
  • Spring St. Station (Vandam St.) - 5 min walk
  • Canal St. Station (Varick St.) - 6 min walk
  • Houston St. Station - 7 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 122 rooms
  • This hotel is arranged over 18 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property for check-in instructions.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets allowed *

  • Restrictions apply *

  • Food and water bowls available

Internet

  • Free WiFi in public areas

  • Free wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Valet parking *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Continental breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Room service (during limited hours)
  • Free reception
  • Coffee/tea in a common area
Things to do
  • Fitness facilities
Working away
  • 24-hour business center
  • Conference space
  • Conference space size (feet) - 500
  • Conference space size (meters) - 46
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
Facilities
  • Elevator
  • Rooftop terrace
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Closed captioned TV
Languages Spoken
  • English
  • French
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer (on request)
Be entertained
  • 32-inch flat-screen TV
  • Pay movies
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Cafe Hugo - Onsite restaurant. Guests can enjoy alfresco dining (weather permitting).

Bar Hugo - Onsite rooftop bar. Open daily.

Azul on the Rooftop - Onsite rooftop bar. Open select days.

Hotel Hugo’s small print

Also known as

  • Hotel Hugo
  • Hotel Hugo Hotel New York
  • Hotel Hugo New York
  • Hugo Hotel
  • Hugo New York
  • Hotel Hugo Hotel
  • Hotel Hugo New York

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions, contact the property at the number on the booking confirmation.

Parking height restrictions apply.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

Pet deposit: USD 100 per stay

  • Resort fee: USD 28.69 per accommodation, per night

Resort fee inclusions:

  • Health club access
  • Fitness center access
  • Nearby fitness center access
  • Bicycle storage
  • Business center/computer access
  • Internet access (may be limited)
  • Newspaper
  • Phone calls (may be limited)
  • Faxes
  • In-room safe
  • In-room safe and safe insurance
  • In-room coffee
  • Concierge/valet service
  • Housekeeping
  • Additional inclusions
  • WiFi access (may be limited)

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

The fitness facility is accessible for USD 28.69 per accommodation, per night

Valet parking costs USD 75 per night

Parking is available nearby and costs USD 55.00 per day

Breakfast costs between USD 18.00 and USD 26.00 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of USD 150.00 per accommodation, per stay

Service animals exempt from fees

Airport shuttle service is offered for an extra charge of USD 70 per vehicle (one-way, Maximum occupancy 4)

WiFi is available in guestrooms for USD 0.00 per night (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Hugo

  • Are pets allowed at Hotel Hugo?
    Yes, pets are welcome. There's a charge of USD 150.00 per accommodation, per stay, and there's also a deposit of USD 100 per stay. Service animals are exempt from fees.
  • Is parking offered at Hotel Hugo?
    Yes. Valet parking costs USD 75 per night.
  • Is airport shuttle service offered by Hotel Hugo?
    Yes, an airport shuttle is available. The charge is USD 70 per vehicle one-way.
  • What are the check-in and check-out times at Hotel Hugo?
    You can check in from 3 PM to midnight. Check-out time is noon.
  • What is there to do near Hotel Hugo?
    Recommended spots to visit include Hudson River Park (11-min walk) and Washington Square Park (0.8 mi), along with Whitney Museum of American Art (1 mi) and National September 11 Memorial (1.1 mi).
  • Are there restaurants at or near Hotel Hugo?
    Yes, there's an onsite restaurant. Nearby restaurants include The Ear Inn (1-min walk), Westville hudson (3-min walk), and Amelia's Diner (6-min walk).

Recent reviews

Good 7.8 From 438 reviews

Very Good 8.0
Good experience with minor oversights
We had a nice experience at Hotel Hugo. The staff was friendly and helpful about how to get around town. Also the location was good and quiet. The only issue was we got a used towel when we first got there and half used body lotion. We got new items after and didn't have further issues.
Suzanne, us3 night trip
Very Good 8.0
Not bad near Soho
I'm glad we stayed here but a little too far west for my taste. Best part was that you can find free parking in the area on the weekends. Hotel itself not bad. Lobby looking tired. Front desk crew great but is there a bellhop or concierge to help with taxis or car parking or luggage? Hard to find....No restaurant for now as it is being updated so can't comment on that. Rooms were very comfortable and clean with comfy mattresses and awesome thick towels. Rooms also very quiet, only hearing noise from a few insensitive guests that were loud in the hall. All the rooms are very close to the elevator so good for those with mobility issues. Very convenient to Soho/Canal Street.
dorothea, us1 night trip
Very Good 8.0
Great location
Nice hotel in a great area. A few small details such as difficult to access the shower knob without getting soaked and cafe's coffee was not that great. Otherwise we really liked it and will come back.
us2 night trip with friends
Very Good 8.0
Only complaint is that the sheets were frayed on two occassions
Peter, us2 night trip
Very Good 8.0
Noisy...
Too many noisy corporate events on the roof bar
Fabrice, us3 night business trip
Exceptional 10.0
Perfect one year anniversary stay
The decor is romantic, the room is clean and perfect for our anniversary celebration. The best part was the roof top bar.
Carlos, us1 night trip
Poor 2.0
Much better options out there.
A/C was not working, I made several complaints and they couldn't change my room until the last night. I was there for 4 nights. It was hot and unpleasant. Beds are not comfortable, rooms were not clean and housekeeping only cleaned half of my room each day, forgetting to take out trash and remove glasses. Water pressure in showers was awful. They lied to Hotels.com when I called to see if i could be moved to a new hotel because they couldn't fix the ac and couldn't move me to a new room as they said they were full. It was unpleasant as I came back from work every night when they claimed they fixed it then I would have to sit in the room with the manager on duty and the maintenance guy trying to fix the ac night after night. They were not understanding or willing to do anything but give me the service daily fee off but then they charged my card for that anyways. I ended up having to extend my work trip in NYC and I booked a different hotel what a huge difference one block over and much cheaper.
Sarah, us4 night business trip
Good 6.0
Pretty good, but with definite flaws
Overall, Hugo was a pleasant experience with several significant flaws. The hotel is in a terrific soho location and on a relatively quiet street, which was nice. The hotel decor and theme, albeit slightly dated, was nice and relaxing. But two complaints. First, the air conditioning wasn’t working the entire stay. It would only turn on when we messed with the overly confusing thermostat, then would switch to fan only. And second, they charged a $60 resort fee for three nights. I understand a resort fee when you’re a resort, but this hotel has minimal services and doesn’t even have a pool. Overall, we had a nice stay but will look at other options next time.
us3 night trip
Exceptional 10.0
Great service, nice amenities, awesome rooftop bar views.
Scott, us2 night business trip
Very Good 8.0
Great location, lovely stay.
Awesome location for exploring NY neighborhoods, and the hotel has cool amenities. The bed could be slightly more comfy, but it was still a large bed and comfy enough.
Brittani, us3 night trip

Hotel Hugo

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