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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Hotel Playa Encantada

2.5-star2.5 stars
Great for families

Good to know

  • Cribs/infant beds (surcharge)
  • Children's pool
  • Free WiFi
  • Separate bedroom
Calle 12 bis Nte, Playa del Carmen, QROO, 77710, Mexico

Beaux Arts hotel with outdoor pool, near Quinta Avenida
  • Free WiFi
  • Great for families

    Good to know

    • Cribs/infant beds (surcharge)
    • Children's pool
    • Free WiFi
    • Separate bedroom
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • wszystko mi odpowiadało wielkosc pokoju fajny basen szybka i miła obsługa darmowa kawa i…Feb 11, 2020
  • Basic accommodations. Very good location especially for those who party at night. A bit…Dec 27, 2019

Hotel Playa Encantada

from €33
  • Junior Suite
  • Standard Room
  • Deluxe Apartment, Multiple Beds
  • Deluxe Apartment, 1 King Bed with Sofa bed

What’s around Hotel Playa Encantada

Landmarks

  • In Downtown
  • Quinta Avenida - 5 min walk
  • Playa del Carmen Main Beach - 8 min walk
  • Mamitas Beach Club - 11 min walk
  • Playa del Carmen Maritime Terminal - 15 min walk
  • Grand Coral Golf Riviera Maya - 3.4 mi / 5.5 km
  • El Camaleon Mayakoba Golf Course - 5.7 mi / 9.1 km
  • Xplor Theme Park - 6.1 mi / 9.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

At a glance

Key facts

Hotel size

  • This hotel has 32 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3:00 PM-9:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Parking

  • Wheelchair-accessible parking on site

  • Onsite parking limited

Payment types at the property

  • Cash

Other information

  • No alcohol served onsite
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
Things to do
  • Outdoor pool
  • Children's pool
  • Pool sun loungers
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Free newspapers in lobby
  • Luggage storage
Facilities
  • Number of buildings/towers - 2
  • Year Built - 2008
  • Elevator
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Handrails in hallways
  • Handrails in stairways
Languages Spoken
  • Chinese
  • English
  • French
  • German
  • Japanese
  • Portuguese
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Sofa bed
Freshen up
  • Private bathroom
  • Shower only
  • Hair dryer (on request)
Be entertained
  • 32-inch LED TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • In-room safe

Hotel Playa Encantada’s small print

Also known as

  • Encantada Hotel Playa
  • Hotel Playa Encantada Playa del Carmen
  • Hotel Playa Encantada Hotel Playa del Carmen
  • Playa Encantada
  • Hotel Playa Encantada Hotel
  • Hotel Playa Encantada Playa del Carmen
  • Hotel Playa Encantada Hotel Playa del Carmen
  • Playa Encantada
  • Playa Encantada Riviera Maya/Playa Del Carmen, Mexico
  • Playa Encantada Hotel Playa del Carmen
  • Playa Encantada Hotel
  • Playa Encantada Playa del Carmen
  • Encantada Del Carmen
  • Hotel Playa Encantada Hotel

Policies

Only registered guests are allowed in the guestrooms.

Pool access available from 8:00 AM to 10:00 PM.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Breakfast costs between MXN 195 and MXN 250 for adults, and MXN 95 and MXN 150 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Playa Encantada

  • Does Hotel Playa Encantada offer free cancellation for a full refund?
    Yes, Hotel Playa Encantada does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Playa Encantada?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is there a pool at Hotel Playa Encantada?
    Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8:00 AM to 10:00 PM.
  • Are pets allowed at Hotel Playa Encantada?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Hotel Playa Encantada?
    You can check in from 3:00 PM - 9:00 PM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near Hotel Playa Encantada?
    Yes. Nearby restaurants include la patrona de playa (3-min walk), Oh Lala! (4-min walk), and Bovino's (4-min walk).
  • What is there to do near Hotel Playa Encantada?
    Recommended spots to visit include Quinta Avenida (5-min walk) and Playa del Carmen Main Beach (8-min walk), along with Mamitas Beach Club (11-min walk) and Playa del Carmen Maritime Terminal (15-min walk).

Recent reviews

Fabulous 8.6 From 38 reviews

Very Good 8.0
Calmly and relax a very nice team clean and safe ok location.
us14 night trip
Exceptional 10.0
Estadia Buena cerca de todo.
Edilberto, co7 night family trip
Very Good 8.0
Buen hotel
Hotel agradable y limpio.
José Eleazar, mx1 night family trip
Exceptional 10.0
Excelente opcion
Es un hotel nuevo. Muy comodo cerca de todo. Nos encanto estuvimos muy agusto. Sin duda volveremos.
Alicia, us3 night family trip
Very Good 8.0
buena ubicación, habitación cómoda.
us2 night family trip
Exceptional 10.0
Ubicación e instalaciones son excelentes y el Precio es bastante accesible
mx1 night romance trip
Exceptional 10.0
Muy bien.
Muy bonito y limpio, sólo el señor que a veces está en la recepción cómo que está un poco enojado con la vida y le molesta que le hablen.
ORLANDO, mx3 night family trip
Poor 2.0
가격이 싸고 평점이 4점대이길래 선택했는데... 그곳의 2일밤은 정말 최악이었습니다. 시설은 노후화되어 있고 샤워기의 물은 아무리 세게 틀어도 줄줄 새는 정도 입니다. 화장실에서는 약간의 악취 및 곰팡이냄새가 났습니다.그들은 이불이 아니라 얇은 담요같은 것을 제공했습니다. 그곳은 버스터미널 앞이어서 그런지 새벽내내 문을 닫아도 소음이 있었습니다. 시끄러운 오토바이가 지나가면 2~3번 잠이 깨는 건 감수해야 합니다. 호텔앞엔 겨우 6대정도의 주차공간만 있어서 우리는 주차문제를 겪었지만 직원은 적극적으로 돕지 않았습니다. 조식을 제공하지 않는다고 하여 편의점에서 음식물을 사오려고 했으나 냉장고가 없어서 그냥 로컬식당을 이용했습니다. 사진의 수영장은 락스냄새가 심하고 아무도 이용하지 않습니다. 티비사이즈도 방에 비해 너무 작더군요..장점?은 에어컨은 노후화되었지만 의외로 냄새는 나지 않았다는 것 정도네요..
Tammy, kr2 night trip
Exceptional 10.0
Muy buena experiencia, y muy buen lugar el hotel
Diana, us2 night family trip
Good 6.0
Personale ok
Personale non invadente e pronto a rispondere alle tue domande. Efficienti e pronti ad aiutarti. La puzza di fogna ci ha accompaganto per tutto il soggiorno cosi come le rotture in bagno. Un po' rumoroso, finestre da rivedere. Camera grande, pulita e aria funzionante. Area piscina "encantevole". Colazione con caffè e torta. Vicino alla quinta
it7 night trip

Hotel Playa Encantada