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Royal Palace Helena Sands

Photo gallery for Royal Palace Helena Sands

Indoor pool, outdoor pool
Private beach, sun-loungers, beach umbrellas
Private beach, sun-loungers, beach umbrellas
Indoor pool, outdoor pool
Indoor pool, outdoor pool

Overview of Royal Palace Helena Sands

Royal Palace Helena Sands

5.0 star property
Upmarket beachfront hotel with spa, near Sunny Beach

9.0/10 Superb

64 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
Map
Sunny Beach, Sunny Beach, 8240
Main amenities
  • 3 restaurants and bar/lounge
  • Beach sunloungers
  • Beach umbrellas
  • Children's pool
  • Daily housekeeping
  • Free children's club
  • Full-service spa
  • Health club
  • Indoor pool and outdoor pool
  • On a private beach
  • Sauna
  • Winery
For families
  • Children's club (free)
  • Children's pool
  • Connecting/adjoining rooms available
  • Free cots/infant beds
  • Playground on site
  • Private bathroom

Room options

About this area

What's nearby

  • On a private beach
  • Sunny Beach - 2 min walk

Getting around

  • Bourgas (BOJ) - 25 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Coco Beach Bar - 8 min walk
  • Bulgarian Restaurant Nessebar - 18 min walk
  • Lobby Bar - 3 min walk
  • RIU Black Sea Restaurant - 11 min walk
  • Terra restaurant Riu Paradise - 13 min walk
Map

About this property

Royal Palace Helena Sands

Royal Palace Helena Sands offers a private beach where you can enjoy the shade from a beach umbrella or relax on a sunlounger, plus you'll be 0.1 mi (0.2 km) from Sunny Beach. The outdoor pool and indoor pool provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in hot stone massages, body wraps and facials. Restaurant Poseidon, one of 3 restaurants, serves international cuisine and is open for breakfast and dinner. Other highlights at this luxurious hotel include a winery, a free kid's club and a bar/lounge. Fellow travellers like the pool and helpful staff.

Languages

Bulgarian, English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 167 rooms

Arriving/Leaving

  • Check-in time from 2 PM until 5:00 AM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site parking is limited

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning
  • 3 restaurants
  • Bar/lounge
  • BBQs
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • Room service
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children's pool
  • Free children's club
  • Playground

What to do

  • On a private beach
  • Shopping

Working away

  • 2 meeting rooms
  • Business centre
  • Computer station
  • Conference space

Services

  • 24-hour front desk
  • Beach sunloungers
  • Beach umbrellas
  • Concierge services
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Facilities

  • 24-hour fitness centre
  • An indoor pool
  • An outdoor pool
  • Arcade/games room
  • ATM/banking
  • Full-service spa
  • Garden
  • Hot tub
  • Library
  • Massage/treatment rooms
  • Safe-deposit box at front desk
  • Sauna
  • Television in common areas
  • Terrace
  • Winery on site

Accessibility

  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Lift
  • Roll-in shower (selected rooms)

Languages

  • Bulgarian
  • English

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Electric kettle
  • Minibar

Sleep well

  • Bed sheets provided
  • Blackout curtains
  • Free cot/infant bed

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Connecting/adjoining rooms available
  • Daily housekeeping
  • In-room safe

Special features

Spa

Lions Health and Beauty has 4 treatment rooms. Services include hot stone massages, Swedish massages, Thai massages and facials. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Dining

Restaurant Poseidon – This buffet restaurant specialises in international cuisine and serves breakfast and dinner.
Dolphin Restaurant – This restaurant specialises in seafood. Open daily.
BBQ Blue Lagoon – This restaurant specialises in Mediterranean cuisine. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Renovations and closures

The property is closed between 1 October and 30 April.

Pool, spa, & gym (if applicable)

  • Pool access available from 8:30 AM to 8 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Only registered guests are allowed in the guestrooms.</p> <p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Royal Palace Helena Sands Hotel Sunny Beach
Royal Palace Helena Sands Hotel
Royal Palace Helena Sands Sunny Beach
Royal Palace Helena Sands
Royal Palace Helena ds Hotel
Royal Helena Sands Sunny Beach
Royal Palace Helena Sands Hotel
Royal Palace Helena Sands Sunny Beach
Royal Palace Helena Sands Hotel Sunny Beach

Frequently asked questions

Is Royal Palace Helena Sands currently open?
The property is closed between 1 October and 30 April.
Does Royal Palace Helena Sands offer free cancellation for a full refund?
Yes, Royal Palace Helena Sands does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Royal Palace Helena Sands?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Royal Palace Helena Sands?
Yes, there's an indoor pool, an outdoor pool and a children's pool. Guests have pool access from 8:30 AM to 8 PM.
Are pets allowed at Royal Palace Helena Sands?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Royal Palace Helena Sands?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Royal Palace Helena Sands?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Royal Palace Helena Sands?
You can check in from 2 PM - 5:00 AM. Check-out time is noon.
Is there an on-site casino at Royal Palace Helena Sands?
No, this hotel doesn't have a casino, but Platinum Casino (14-min walk) and Casino Hrizantema (8-min drive) are both nearby.
What is there to do at Royal Palace Helena Sands and nearby?
Royal Palace Helena Sands has a private beach, a spa and a winery, as well as an outdoor pool, a 24-hour fitness centre and an arcade.
Are there restaurants at or near Royal Palace Helena Sands?
Yes, there are 3 on-site restaurants, featuring international cuisine.
Does Royal Palace Helena Sands have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Royal Palace Helena Sands like?
Royal Palace Helena Sands is a short 2-minute walk from Sunny Beach and 14 minutes' walk from Platinum Casino.

Reviews

9.0

Superb

9.2/10

Cleanliness

8.8/10

Staff & service

9.5/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Excellent Resort and location
Excellent Resort in a great location, on the beach. Own area on beach which was kept very clean and had free sunloungers and umbrellas available for Hotel Guests. In the hotel the cleanliness was at its best and food was very fresh, lots choice, service was great. Staff friendly and helpful. Pool area was lovely, lots sunloungers and fresh towels with outside showers that were both hot and cold. Seperate changing and shower room near pool for use on departure day after checkout.
7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Clare, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Staff was excellent we received a free upgrade to the president suite. It was absolutely wonderful.
Patrick, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Great place!
Great place! All of us loved it!
Katia, 4-night trip with friends
Verified Hotels.com guest review

6/10 Good

Hotel is run down
The hotel is very run down. Staff was nice but this hotel is a 2 star on every level. Pool was not heated so nobody would swim. The halls have no ac so boiling. Sunny beach is a fun place but it is a dump. The food is gross except for the fish restaurant that is not part of the deal. That place is great. Buffett is sub par. Anyone who says the food is good is nuts.
David, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Alex, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

14-night trip
Verified Expedia guest review

8/10 Very good

The Hotel was spotless and it felt v safe.food good The Hotel it self we couldnt fault Staff a fifferent problem.Frieldly staff in breakfast hoom and dinner,but bar staff bad mannered(mostly the men) pool bar ok but inside bar one gentleman Has no people skills
14-night romance trip
Verified Expedia guest review

8/10 Very good

Great stay!
Great food, veggie options and the pool is beautiful. The beach is gorgeous, a fabulous setting and enjoyable stay!
Anna, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Very friendly staff that can speak to you and all ways plenty of food to choose from at meal times
7-night trip
Verified Expedia guest review