Hotel Santa Cruz Huatulco

Photo gallery for Hotel Santa Cruz Huatulco

Primary image
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
In-room safe, desk, laptop workspace, free WiFi
In-room safe, desk, laptop workspace, free WiFi

Overview of Hotel Santa Cruz Huatulco

Hotel Santa Cruz Huatulco

3.0 star property
Family-friendly hotel with outdoor pool, near Chahue Beach

7.8/10 Good

251 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Air conditioning
The price is €64
Price available on 22/07/2022
Map
Boulevard Santa Cruz 203, Santa María Huatulco, OAX, 70989
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Sauna
  • Children's pool
  • Pool bar
  • Room service
  • Babysitting
  • Business centre
For families
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Private bathroom
  • Premium TV channels
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • Chahue Beach - 16 min walk
  • Huatulco National Park - 21 min walk
  • La Entrega Beach - 31 min walk
  • Bahías de Huatulco - 1 min drive
  • Playa Santa Cruz - 1 min drive
  • Marina Chahue - 3 min drive
  • El Zócalo - 10 min drive
  • El Organo Bay Beach - 5 min drive
  • Violin Beach - 6 min drive
  • Maguey Bay - 20 min drive
  • Cacaluta Beach - 23 min drive

Getting around

  • Huatulco, Oaxaca (HUX-Bahias de Huatulco Intl.) - 17 min drive

About this property

Hotel Santa Cruz Huatulco

Hotel Santa Cruz Huatulco puts you 0.8 mi (1.3 km) from Chahue Beach and 1.1 mi (1.7 km) from Huatulco National Park. Guests can indulge in massages, and Mar serves international cuisine. An outdoor pool, a poolside bar and a fitness centre are other features. Fellow travellers say good things about the pool and helpful staff.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 89 rooms

Arriving/Leaving

  • Check-in time from 3 PM until anytime
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)
  • Babysitting*

Pets

  • Pets allowed (dogs and cats only, 1 per room, up to 11 lbs)*
  • Service animals welcome
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered on-site self-parking
  • Free on-site valet parking
  • Free on-site motorhome/coach/lorry parking
  • Wheelchair-accessible parking on site
  • On-site garage

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)

Taking the kids

  • Children's pool
  • Playground
  • Babysitting (surcharge)

What to do

  • Beach nearby

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Sauna

Accessibility

  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Premium cable channels

Home comfort

  • Air conditioning

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Designer toiletries
  • Hairdryer (on request)

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Dining

Mar – This restaurant specialises in international cuisine.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of MXN 180 for adults and MXN 90 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 27 May to 27 July:
  • Fitness facilities

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Babysitting is available for an extra charge

Pets

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 200 per accommodation, per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

Policies

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Santa Cruz Huatulco
Hotel Santa Cruz Huatulco Santa María Huatulco
ta Cruz Huatulco ta ía Huatul
Santa Cruz Huatulco
Hotel Santa Cruz Huatulco Hotel
Hotel Santa Cruz Huatulco Santa María Huatulco
Hotel Santa Cruz Huatulco Hotel Santa María Huatulco

Frequently asked questions

Overall score and ratings

7.8

Good

8.5/10

Cleanliness

8.0/10

Staff & service

8.1/10

Amenities

7.9/10

Property conditions & facilities

8.1/10

Eco-friendliness

8/10 Very good

Great location. Beautiful pool. Good wifi and AC. Downsides- pool is rented out for other events a lot which changes the overall ambiance and tranquility of the facility. Room cleaning was minimal. Towels are threadbare and no toiletries provided other than soap and soap.
Barbara, 14-night romance trip
Verified Expedia guest review

6/10 Good

The towels were clean, but very old, let’s call them almost rags. My bedding wasn’t changed the three night that I spent there. I never used the pool, I just walked around and it wasn’t bad, but, nothing outstanding or super clean. The whole hotel is just OK. It wasn’t very expensive so, I guess you get what you pay for.
LUCIA GARCIA, 3-night trip
Verified Orbitz guest review

8/10 Very good

The hotel is very friendly and helpful. I do not know a lot of Spanish so it would have been nice to have a little more English spoken, but I should learn more Spanish as well. I would go to this hotel again:
Roberta, 3-night trip with friends
Verified Expedia guest review

8/10 Very good

Only thing i would have liked was a coffee maker in the room.
Anita, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Everything was very good!!
Joanne, 27-night romance trip
Verified Expedia guest review

2/10 Poor

Stay here if you don’t mind being overcharged 100 pesos per dog deposit, being snickered at by staff for learning Spanish, and waiting over an hour in the restaurant for drinks while everyone else around was served their meals in a timely fashion. You can likely stay anywhere else in town and be treated decent.
Karen, 1-night trip with friends
Verified Expedia guest review

2/10 Poor

Karen, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Very nice place. Staff was friendly would definitely return.
Joanna, 1-night family trip
Verified Expedia guest review

6/10 Good

Administración mala, restaurante muy bueno
El servicio del restaurante es lo máximo, súper amables y con verdadero sentido de atención al cliente. En cambio todo lo que tenga que ver con el personal de la recepción es malísimo, nos hicieron esperar muchísimo para el check in, no tenían pulseras para todos (nunca nos las dieron), el control de tv nos lo cambiaron como 3 veces y JAMÁS sirvió (y no les importó en nada). Al momento de hacer check in me dicen que me espere porque no han dado las 3, voy 5 minutos antes y me dicen que espere un poco más y cuando dan las 3 empiezan a atender a otras personas que acababan de llegar en ese momento ¬_¬ Realmente el servicio "administrativo" es muy malo, pero en restaurante de verdad es super diferente (se ve la intención de querer ayudar y atenderte bien).
José Luis, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Itzbi K, 6-night trip
Verified Expedia guest review