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Sapphire Hotel, London

3 stars
35 Shepherds Bush RoadLondonEnglandW6 7LUUnited Kingdom
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Good3.2 / 5
Location
Great location
Service
Service is adequate
Comfort
More comfort would be nice
208See all 208 Hotels.com reviews
From 257 reviewsTripAdvisor Traveller Rating

Sapphire Hotel, London

from €61
  • Single Room
  • Twin Room
  • Double Room
  • Triple Room

At a glance

Key facts

Hotel size

  • This hotel has 14 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 2:30 PM-11:30 PM
  • Check-out time is 11 AM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • No parking

Other information

  • Smoke-free property

Also known as

  • Sapphire Hotel London
  • Sapphire London
  • Sapphire Hotel London, England

Policies

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

This property does not have elevators.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

In the hotel

Food and drink
  • Free continental breakfast
Working away
  • Business center
  • Computer station
Services
  • Concierge services
  • Tours/ticket assistance
Facilities
  • Number of buildings/towers - 1
  • Television in common areas

In the room

Home comforts
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Soundproofed rooms
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Satellite TV channels
  • DVD player
Stay connected
  • Free WiFi
Food and drink
  • Refrigerator

Sapphire Hotel, London’s small print

Also known as

  • Sapphire Hotel London
  • Sapphire London
  • Sapphire Hotel London, England

Policies

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

This property does not have elevators.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.2 /5 from 208 reviews

Sapphire Hotel, London
Poor1.0 / 5
Disgusting place
Not a hotel but ramshackle apartment described as a hotel. who rated this place as a 3 star hotel? A shame to hotels.com. Beware of the other so called hotels in this street.
1 night trip
Sapphire Hotel, London
Fair2.0 / 5
Sapphire Hotel
Not impressed with the Sapphire Hotel. Service was not great and the room was not very clean. The paint on the walls was peeling in places and there was hairs on the pillows. On a positive note, it is located close to the tube station and to Westfield shopping centre.
2 night romance trip
Sapphire Hotel, London
Good3.0 / 5
Beautiful and clean but Bad staff
The night I got to the hotel Saffire they said my room was in Hotel Pearl (even though I had booked in Saffire). It was ok since it was 5 buildings far from Saffire Hotel. There is no elevator so I had to carry my heavy luggage by myself (since the staff didn't help me) to the second floor. The room was small but very clean and new. There was a mini fridge and a coffee machine. However there was no air conditioner, only a fan. The location is not the greatest but it is woth the price since it is close to Shepherd's Bush subway station. The breakfast is really poor so I think they could work on it. The worst part of my trip was on the check out time. There was noboby in the reception to receive my room key. I waited for 25 minutes but nobody showed up, even in the hotel Saffire (I went there to check it out). So I had to leave the key in front of the reception with nobody and sent them an e-mail explaining what happened.
2 night trip
Sapphire Hotel, London
Fair2.0 / 5
Noisy and cold. Good area
The room we stayed in was very noisy. We were on the lower ground so there was lots of banging coming from upstairs. Lots of noise from transport also. Room was cold as the heating didn't go on.
2 night family trip
Sapphire Hotel, London
Excellent4.0 / 5
Cheap, clean with friendly staff
Based on the price you couldn't ask for much more really. Staff were friendly, room was furnished to a good standard. Good for a cheap weekend break. Would use again
1 night romance trip

See all reviews

Sapphire Hotel, London

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