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Sapphire Hotel

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Front of property
Triple Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board
Double Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board
Twin Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board
Triple Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Overview of Sapphire Hotel

Sapphire Hotel

3.0 star property
3-star hotel, convenient for Westfield London Shopping Centre

6.4/10 Good

780 verified guest reviews

Property highlights

  • Free WiFi
  • Non-smoking
  • Refrigerator
  • 24/7 front desk
35 Shepherds Bush Road, London, England, W6 7LU
Main amenities
  • Daily housekeeping
  • 24-hour front desk
  • Computer station
  • Concierge services
  • Luggage storage
  • Tour/ticket assistance
  • TV in a common area
For families
  • Fridge
  • Private bathroom
  • Daily housekeeping
  • Coffee/tea maker
  • LED TV
  • Soundproofed rooms

Room options

About this area

What's nearby

  • In Hammersmith
  • Westfield London Shopping Centre - 8 min walk
  • Olympia Conference and Exhibition Centre - 3 min drive
  • Kensington High Street - 3 min drive
  • Thames River - 4 min drive
  • Kensington Gardens - 5 min drive
  • Kensington Palace - 6 min drive
  • Hyde Park - 6 min drive
  • Royal Albert Hall - 13 min drive
  • Victoria and Albert Museum - 6 min drive
  • Imperial College London - 7 min drive

Getting around

  • Heathrow Airport (LHR) - 27 min drive
  • London (LTN-Luton) - 41 min drive
  • London (LCY-London City) - 59 min drive
  • Gatwick Airport (LGW) - 76 min drive
  • London Shepherd's Bush Station - 8 min walk
  • Kensington (Olympia) Station - 14 min walk
  • Kensington (Olympia) Underground Station - 15 min walk
  • Goldhawk Road Underground Station - 7 min walk
  • Shepherd's Bush Underground Station - 7 min walk
  • Shepherd's Bush Market Underground Station - 8 min walk


  • Royal Pizza - 6 min walk
  • The Sindercombe Social - 4 min walk
  • Subway Shepherds Bush - 6 min walk
  • MuYang - 4 min walk
  • Farina & More - 4 min walk

About this property

Sapphire Hotel

Sapphire Hotel puts you within a 10-minute drive of Hyde Park and Westfield London Shopping Centre. Also, Piccadilly Circus and Trafalgar Square are within a short drive. Fellow travellers love the location and access to public transport. The property is only a short walk to public transportation: Goldhawk Road Underground Station is 7 minutes and Shepherd's Bush Underground Station is 7 minutes.


English, French, Romanian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
This information is provided by our partners.

At a glance

Hotel size

  • 14 rooms
  • Arranged over 5 floors


  • Check-in time from 3:00 PM until 1:30 AM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The check-in location differs from the property location; to check in, go to 49 Shepherds Bush Road W6 7LU
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cots (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Off-site parking within 10 ft (GBP 8.5 per day)
  • Street parking available

Other information

  • Smoke-free property
  • No stag or hen parties

Property amenities

Working away

  • Computer station


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage


  • 1 building/tower
  • Television in common areas


  • Upper floors accessible by stairs only


  • English
  • French
  • Romanian
  • Spanish

Room amenities

Be entertained

  • DVD player
  • LED television
  • Satellite TV channels

Home comfort

  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Desk chair

Food and drink

  • Fridge


  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge of GBP 20 (subject to availability)
  • Late checkout can be arranged for an extra charge of GBP 20 (subject to availability)


  • Parking is available nearby and costs GBP 8.5 per day (10 ft away)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place and staff at the property wear personal protective equipment.

Contactless check-out is available.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).


<p>This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.</p><p>Only registered guests are allowed in the guestrooms.</p> <p>This property does not have lifts.</p><p>Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.</p> <p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.</p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Sapphire Hotel London
Sapphire Hotel
Sapphire London
Sapphire Hotel Hotel
Sapphire Hotel London
Sapphire Hotel Hotel London

Frequently asked questions

Does Sapphire Hotel offer free cancellation for a full refund?
Yes, Sapphire Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Sapphire Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Sapphire Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Sapphire Hotel?
No, unfortunately. However, there's street parking available.
What are the check-in and check-out times at Sapphire Hotel?
You can check in from 3:00 PM - 1:30 AM. There's a charge of GBP 20 for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge of GBP 20 (subject to availability). Contactless check-out is available.
What is there to do at Sapphire Hotel and nearby?
Recommended spots to visit include Westfield London Shopping Centre (8-min walk) and Hyde Park (2.4 mi), along with Buckingham Palace (4.5 mi) and Piccadilly Circus (4.8 mi).
What's the area around Sapphire Hotel like?
Sapphire Hotel is a short 7-minute walk from Goldhawk Road Underground Station and 8 minutes' walk from Westfield London Shopping Centre. Travellers say that the hotel is in a great location.







Staff & service




Property conditions & facilities




4/10 Fair

Lenore, 7-night trip
Verified guest review

4/10 Fair

Clean and good place to stay for a couple nights. However, my room was cleaned out after the first night however, so various things that I had left in the room (toothbrush, bottle of wine) had been chucked away by the cleaners - I spoke to the guy on the desk but he wasn't able to help..
Ashley, 2-night business trip
Verified guest review

8/10 Very good

Maritess, 1-night trip
Verified guest review

8/10 Very good

Lovely friendly staff, comfortable room and excellent value for money in London
Gail, 1-night family trip
Verified guest review

4/10 Fair

Black mould, bad service, dirty, no kettle. Yuck.
Have to check in at a different hotel - not an issue really but it took about 10 minutes for someone to let us in there. The hotel was not clean - black paint stains on dirty carpet, a hole in the bedroom wall, black mould in the very small en suite. The room had mugs, tea bags and coffee sachets, a fridge and plenty of milks - but no teaspooons and no kettle! Asked for a kettle to be put in our room while we were out (asked at the other hotel), were told to check back there later to see IF they could get us one... unsurprisingly, no kettle when we checked back with them later, and the guy who was then on the "desk" had not been told about it. He found us a kettle, but didn't apologise for the bad service, just rolled his eyes at the fact he'd not been told. Oh and on arrival we got told we'd "b3en upgraded" to a triple room... what use is a triple room for a couple unless it's much nicer than the double? Room was in the basment and the double bed was pushed up against the wall and therefore no bedside table by the bed. Mattress uncomfy too. All in all, not a great place to stay, especially for the amount we paid. 0/10, not staying again.
Georgina, 1-night trip
Verified guest review

8/10 Very good

Michiko, 6-night trip
Verified guest review

6/10 Good

Edward, 1-night trip
Verified guest review

8/10 Very good

OK for a short stay. I was there overnight.
Pros: Location, 5 minutes walk from Shepherds Bush tube station. Price Size of room Bed comfortable Clean bedding and towels Cons: Toilet blocked on second use at midnight ... A lot of black mould on bath tiles - could do with a good clean. Window blind fell off when I tried to shut it. On inspection there was no RH side bracket- I later found this in a drawer ...a five minutes job to fix. Had to unroll blind by hand and wedge in place. Tea and coffee making facilities but no milk provided. Room 69 @ number 37 SBR.
Andy, 1-night trip
Verified guest review

6/10 Good

Good overnight stay
I see a lot of bad reviews before booking but it was cheap and used Tesco points so booked,,you need to go the hotel 7 doors down for the key, but simple enough, I requested to stay in the hotel booked and received that, No 55 on second floor, steps are steep, main road traffic is quite noisy as it’s on a busy road, Tea/coffee available in room ( but take a spoon ) Room large with hairdryer, fan and TV, carpets could do with a major clean also shower toiletrie holder, apart from that a good stay, bed also comfortable, lovely Indian restaurant plus Sainsbury’s, easy walk to Hammersmith or Westfield
Sarah, 1-night trip
Verified guest review

10/10 Exceptional

Brian, 2-night trip
Verified guest review