2/10 Poor
23 May 2023
Unsafe
Do. Not. Stay. Here.
The hotel was completing renovations while we stayed and thankfully we stayed in a room that was clean and updated. However, we went out the night we checked in to walk on the beach. When we got back, we found our room key wouldn’t work. We tried to just lightly push on the door as a last ditch effort and found that the door just completely opened. We looked at the door frame and found there was NO LATCH for the door to lock into. The door didn’t even shut properly and the office was closed to even mention it to anyone. We had to barricade the door in order to feel safe to sleep there last night. When we brought it up to the hotel, they gaslit us and said that the door did lock electronically and could only be accessed by a room key. 1- the room key didn’t work. 2- the door didn’t even close or have a latch to secure the door. Do. Not. Stay. Here. They don’t care about your safety and don’t care if their rooms actually close or not. Pictures below for proof of door not being able to shut


Kirsten
Kirsten, 2-night family trip
Verified Hotels.com guest review