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All properties in Puerto Morelos, Quintana Roo, Mexico

Grand Residences Riviera Cancún, a Registry Collection Hotel

Puerto Morelos beachfront resort with 3 restaurants and spa

  • Free WiFi and free parking
From
€273

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Blvd. El Cid, Unidad 28 Lote 1, Puerto Morelos, 77580, QROO, Mexico
9.4.Exceptional.
  • We stayed in a beachfront junior suite (free upgrade from ocean view for being gold was *…

    Aug 10, 2021

  • Wonderful property and staff Would be a perfect review except for the seaweed washing…

    Aug 5, 2021

See all 148 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 48 hours
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
Dining options
Transport options
Shopping
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 144 guestrooms
  • Daily housekeeping
  • On the beach
  • 3 restaurants and 2 poolside bars
  • Full-service spa
  • 3 outdoor pools

Feel at home

  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)

What’s around

  • On the beach
  • Ojo de Agua Beach - 36 min walk
  • Artisans Market - 42 min walk
  • San Jose Catholic Parish - 42 min walk
  • Puerto Morelos Town Square - 42 min walk
  • Puerto Morelos Reef - 43 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Junior Suite with Jacuzzi
  • Junior Suite Ocean View
  • Master Suite Ocean View
  • Two Bedroom Suite Ocean View
  • Three Bedroom Suite Ocean View
  • Junior Suite Resort View
  • Master Suite Resort View
  • Two Bedroom Suite Resort View
  • Three Bedroom Suite Resort View
  • Junior Suite Beachfront
  • One Bedroom Master Suite Beachfront

Location

Blvd. El Cid, Unidad 28 Lote 1, Puerto Morelos, 77580, QROO, Mexico
  • On the beach
  • Ojo de Agua Beach - 36 min walk
  • Artisans Market - 42 min walk

What’s around

Landmarks

  • On the beach
  • Ojo de Agua Beach - 36 min walk
  • Artisans Market - 42 min walk
  • San Jose Catholic Parish - 42 min walk
  • Puerto Morelos Town Square - 42 min walk
  • Puerto Morelos Reef - 43 min walk
  • Sanctuary of Hope and Time Capsule - 0.5 mi / 0.9 km
  • Dr. Alfredo Barrera Marin Botanical Garden - 0.8 mi / 1.2 km
  • Puerto Morelos Beach - 2.9 mi / 4.6 km
  • Crococun Zoo - 3.5 mi / 5.6 km
  • Petempich Bay - 6.4 mi / 10.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive
  • Free airport shuttle

At a glance

Hotel size

  • This hotel has 144 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 4:00 PM-midnight
  • Check-out time is 11 AM
  • Express check-out

Restrictions related to your trip

  • COVID-19 restrictions.

Special check in instructions

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests will receive an email 2 weeks before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests who require airport shuttle pickup service must contact the property at least 48 hours in advance with their arrival details.

Required at check in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 25

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Free airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited
*See fees & policies for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)

Food and drink

  • 3 restaurants
  • 3 bars/lounges
  • 2 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 3
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Playground on site
  • Ecotours nearby
  • Golfing nearby
  • Beach towels
  • Swim-up bar
  • Spa tub
  • Pool sun loungers
  • Pool umbrellas
  • Arcade/game room

Working away

  • Business center
  • Conference space
  • Conference space size (feet) - 1507
  • Conference space size (meters) - 140
  • One meeting room
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 7
  • Year Built - 2013
  • Elevator
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

Things to enjoy

  • Private spa tub
  • Separate sitting area
  • Furnished balcony

Freshen up

  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer

Be entertained

  • 47-inch plasma TV
  • Cable TV channels
  • IPod docking station
  • DVD player

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Microwave
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at Grand Residences Riviera Cancún, a Registry Collection Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • Buffet and à la carte meals and snacks included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)

Not included
  • Golf green fees
  • Use of golf cart
  • Miniature golf
  • Motorized water sports
  • Snorkeling excursions
  • Tennis lessons
  • Surcharge for premium food items
  • Premium/non-domestic alcoholic beverages
  • Premium food items
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Massages are available on the beach and in the spa; other services include hot stone massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Dining

El Faro Grill - This beachfront restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Lobby Cafe and Bar - This lobby lounge overlooks the garden. Open daily.

Heaven Beach Bar - This beach bar specializes in international cuisine and serves lunch only. Open daily.

Pool Bar - This bar is located on the beach. Open daily.

Flor de Canela - This restaurant specializes in Mexican cuisine.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra bedsPay at property

  • In-room babysitting is available for an extra charge
  • Babysitting/childcare is available for an extra charge

Pool, spa & gym (if applicable)Pay at property

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

On-site antigen/rapid COVID-19 testing is available for free, and PCR COVID-19 testing is available for a MXN 2400 fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

This property accepts Visa, Mastercard and American Express. Cash is not accepted.

Guests staying through a Saturday night may be required to move rooms with hotel assistance.

Also known as

  • Cancun Residences
  • Grand Residences Riviera Cancun Resort
  • Resinces Riviera Cancun Puert
  • Grand Residences Riviera Cancun
  • Grand Residences Cancun
  • Grand Residences Riviera
  • Grand Residences Riviera Cancun
  • Grand Residences Riviera Cancun Maya Mexico - Puerto Morelos
  • Grand Residences Riviera Cancun Condo Puerto Morelos
  • Grand Residences Riviera Cancun Puerto Morelos
  • Grand Residences Riviera Cancun Condo
  • Grand Residences Riviera Cancun Resort Puerto Morelos

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Grand Residences Riviera Cancún, a Registry Collection Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, free onsite COVID-19 testing (antigen/rapid screening) is available, disinfectant is used to clean the property, and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking. Parking spots may be limited.
  • Yes, there are 3 outdoor pools and a children's pool.
  • Sorry, pets aren't allowed.
  • You can check in from 4:00 PM - midnight. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
  • Yes, there are 3 onsite restaurants, featuring beachfront dining, international cuisine, and garden views. Nearby restaurants include My Little Italy (3.1 mi), Tacos.Com (3.1 mi), and Richard's Bistro (3.1 mi).
  • Yes, a free airport shuttle is available.
  • Practice your swing on the tennis courts. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 3 outdoor swimming pools. Grand Residences Riviera Cancún, a Registry Collection Hotel also has 2 poolside bars, 3 bars, and a 24-hour health club, as well as private indoor hot tubs, an arcade, and a garden.
9.4.Exceptional.
  • 10.0.Exceptional

    Exceptional

    This place exceeded all of my expectations. Travelled with my husband and 7 year old son. Food was delicious, staff and service was amazing! Kids club was wonderful! We will definitely be back.

    Mandy, 7 night family trip, Jul 24, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Beautiful hotel

    Beautiful hotel my only two criticisms are when you go to the pool you are not told you have to book the beds it’s an idiotic system I have expected to see Germans running down at day break with towels but staff do it My other bug was constant tipping of people I always tip end of stay if it was good service but to be asked for a tip was just not right Management very good in listening to my complaints Overall great hotel but to be honest it’s a long way from town if you don’t have a car your stuck

    STEWART, 7 night trip, Jul 19, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Robbed, Burned, and beach ruined by seaweed.

    My family went to Grand Residences for a vacation. We were really excited about it. That quickly changed when we got there. The beach was ruined by seaweed and the water was not swimmable. So much for our beach vacation! I wish the hotel would have let us know beforehand so I could have traveled somewhere else. I know, I probably should have checked that out myself, but it never even occurred to me that ocean conditions could so drastically change your beach experience. The first day, our server burned me with a cappuccino. I had to go to their doctor. Even though they burned me, I was charged to see a doctor. I believe the hotel should have taken care of that for me. We tried to make the best of it after that and booked some excursions through the concierge. One of them was a trip to Tulum to see the ruins and some cenotes. At the cenotes, we were robbed of our money and belongings. We had to fly to Mexico City for another five days (at great expense) to get emergency passports. So, our family vacation became a nightmare where we were trapped in another country. I will say that besides the second degree coffee burn, the staff seemed genuinely friendly. Food was okay. This hotel is FAR AWAY from Cancun. It’s at least thirty minutes by car and that will cost you. If I were you, I wouldn’t stay here. Stay in the hotel zone in Cancun and take guided tours if you leave your resort. Don’t take much money or your passports and lock them in the safe!

    4 night family trip, Jun 21, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Hotel, food, amenities and service was great up until it was packing day and we realized one of my swimsuits was missing and so far nothing has been done. No even an apology. Concierge acted like I was to blame that the swimsuit disappeared out of our room. Now it's worth to mention that housekeeping kept telling us how clean our villa was, so it's not like I misplaced it. I had a place for drying them and a place to put them after drying. All the other suits were together and accounted for except my brand new blue one. It's very disappointing that our great experience came down to this. I wouldn't say it ruined our vacation but definitely left a bad taste and I'm not sure we would go back.

    4 night family trip, Jun 13, 2021

    Verified Travelocity guest review

  • 8.0.Very Good

    Property was great overall. Seemed they are still in process of getting fully staffed. Sometimes dinner ran to almost three hours but staff really were working hard. Some things were inconsistent likely due to over worked staff. Sometimes there was turndown service sometimes not. Sometimes we were brought water etc when setting up outside sometimes not. Fridge stocked sometimes others not. Some computer software problems caused a lot of communication issues when setting airport travel and antigen test results. Overall great food and service though.

    7 night family trip, Jun 10, 2021

    Verified Orbitz guest review

  • 10.0.Exceptional

    The relaxation and resting you are awarded.... This facility is the perfect place for getting your rest and not being disturb with loud music in the middle of the night.

    5 night family trip, Jun 2, 2021

    Verified Expedia guest review

  • 2.0.Poor

    i made reservations with Expedia to travel to Mexico to stay at the Grand Residences after an exhausting year as a healthcare worker. I made reservations for a suite with an ocean view but instead was given a room with a view of the restaurant. Why would I travel all the way from NYC to Mexico to have a view of people eating? The hotel refused to change the room, and Expedia offered me...$25 yep twenty five dollars. I made reservations and purchased tickets in good faith only to be baited and switched. Imagine that! Very disappointed in the whole experience. The hotel is surrounded by vacated littered lots and abandoned buildings out in the middle of no where. I cant wait to post pictures. I believe the reviews are not honest given what I saw as an eye witness first hand.

    3 night trip with friends, Apr 29, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The staff is amazingly willing to help the guest feel relaxed. Everything was just perfect. I did laundry service and it was ready the same day and excellently done.

    6 night romance trip, Apr 26, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Worth every penny!

    My wife and I decided it was time for us to get away and have some alone time. All i can say is that EVERYTHING about the resort was amazing from the views, the food, the cleanliness and the employees! We own a commercial cleaning company in Houston and i have to say, they go above and beyond when it comes to cleaning and disinfecting! We will definitely return with our kids and extended family next time.

    Brian, 5 night trip, Apr 21, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great family stay

    Great hotel second time I visit stayed in the master suite. Great for a family of 5 Very spacious everything was great. Will be back soon

    Marcos, 3 night family trip, Apr 8, 2021

    Verified Hotels.com guest review

See all 148 reviews