2/10 Poor
29 May 2023
the 4-star rating is a complete scam
We stayed here for 5 nights. At the first 2 days there was NO shuttle bus available but a 8-seated van running between airport and 2 hotels with hundreds of rooms of guest. You can imagine a complete chaos at airport bus stop. We spent an hour to reach the hotel, and the Assistant Manager at check-in only replied my complain with 2 words: oh really?
There is a telephone in your room but have no instruction on how to contact service desk, you still have to walk down when necessary, what's the point??
There is no kettle in your room, what a joke!
In side your bathroom, you only have 2 options at shower: hot water and very hot water!!
Last but not least, the only entrance to the hotel is an automatic door but the power was gone after 11pm, we needed to push it by hand. OMG this is even worse than 2-star Travelodge!!!
I truly regret for paying £150 extra to stay here instead of ibis, who at least providing proper shuttle bus service: we saw their buses every day when we were waiting at the airport......
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5-night family trip
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