Neptune Paradise Beach Resort & Spa

Photo gallery for Neptune Paradise Beach Resort & Spa

Primary image
On the beach, white sand, beach umbrellas, beach towels
On the beach, white sand, beach umbrellas, beach towels
On the beach, white sand, beach umbrellas, beach towels
Outdoor pool, pool umbrellas, pool loungers

Overview of Neptune Paradise Beach Resort & Spa

Neptune Paradise Beach Resort & Spa

4.0 star property
All-inclusive beachfront resort with spa, near Diani Beach

8.4/10 Very good

37 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
The price is €198
Price available on 28/06/2022
Map
Diani Beach Road, Diani Beach, Galu Kinondo, Diani Beach, 80400
Main amenities
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 2 poolside bars
  • Full-service spa
  • Outdoor pool
  • Free children's club
  • Free supervised childcare
  • 2 outdoor tennis courts
  • Sauna
  • Beach umbrellas
  • Beach towels
  • Children's pool
For families
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Fridge
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Galu Beach
  • Diani Beach - 4 min walk
  • Diani - Chale Marine National Park and Reserve - 1 min drive
  • Tiwi Beach - 42 min drive
  • Fort Jesus - 80 min drive
  • Nyali Beach - 51 min drive
  • Haller Park - 105 min drive
  • Kisite-Mpunguti Marine National Park - 61 min drive
  • City Mall - 109 min drive
  • Nguuni Nature Sanctuary - 112 min drive
  • Bamburi Beach - 114 min drive

Getting around

  • Ukunda (UKA) - 18 min drive
  • Mombasa (MBA-Moi Intl.) - 103 min drive
  • Airport shuttle (surcharge)

About this property

Neptune Paradise Beach Resort & Spa

At Neptune Paradise Beach Resort & Spa, you can hit the beach to enjoy the shade from a beach umbrella or play volleyball, plus you'll be within a five-minute walk of Diani Beach. The outdoor pool is perfect for guests looking for a bit of fun, while those in the mood for pampering can visit the spa to indulge in massages, body wraps and manicures and pedicures. Peponi, one of 4 restaurants, serves international cuisine and is open for lunch and dinner. Other highlights at this upmarket resort include 2 poolside bars, a free kid's club and a bar/lounge. Fellow travellers like the helpful staff and location.

All-inclusive

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks and select beverages included

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 92 units

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–9:30 AM
  • 4 restaurants
  • 2 poolside bars
  • Bar/lounge
  • Coffee shop
  • Snack bar/deli

Taking the kids

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • On the beach
  • Tennis
  • Beach volleyball
  • Scuba diving
  • Snorkelling
  • Windsurfing
  • Golfing nearby

Working away

  • 24-hour business centre
  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • An outdoor pool
  • Full-service spa
  • 2 outdoor tennis courts
  • Sauna

Languages spoken

  • English
  • French
  • German
  • Swahili

Room amenities

Be entertained

  • Television
  • Cable/satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Coffee/tea maker

Sleep well

  • Free cot/infant bed

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower only
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe

Special features

All-inclusive

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks and select beverages included

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa, 5enses Sea Spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with hot springs/mineral springs, a sauna and Turkish bath/hammam.

Guests under 18 years old are not allowed in the spa.

Dining

Peponi – This buffet restaurant specialises in international cuisine and serves lunch and dinner.
Olive Kitchen – Overlooking the pool, this restaurant serves lunch and dinner. Open daily.
Deck Restaurant – Overlooking the ocean, this restaurant only serves dinner. Open daily.
Jungle Restaurant – This poolside restaurant serves lunch, dinner and light fare. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Guests under 18 years old are not allowed in the spa

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property accepts credit cards and cash.

Also known as

Neptune Paradise Beach Resort All Inclusive Ukunda
Neptune Paradise & Spa Diani
Neptune Paradise Beach Ukunda
Neptune Paradise Beach
Neptune Paradise Beach Resort Spa
Neptune Paradise Beach Resort & Spa Resort
Neptune Paradise Beach Resort Spa All Inclusive
Neptune Paradise Beach Resort & Spa Diani Beach
Neptune Paradise Beach Resort & Spa Resort Diani Beach

Frequently asked questions

Overall score and ratings

8.4

Very good

8.3/10

Cleanliness

8.9/10

Staff & service

6.0/10

Amenities

8.2/10

Property conditions & facilities

10.0/10

Eco-friendliness

4/10 Fair

Beautiful looking. Clean pools. Friendly and welcoming staff. Amazing white sand beach. Aggressive monkeys. Appalling food hygiene - got ill on 2nd day. Left on 4th morning when I was well enough to travel. Hot food not actually hot. Orange juice watered down so it was a pale yellow colour. Flies everywhere in the food pavilion in and around the buffet. A lot of food not covered. Salads etc not kept in cool cabinet, just out in the open. Tablecloths filthy and not changed while we were there. Ridiculous pre booking required for pizzeria including ordering food 24 hours in advance.
8-night trip with friends
Verified Ebookers guest review

8/10 Very good

5-night trip
Verified Expedia guest review

6/10 Good

4-night trip
Verified Expedia guest review

10/10 Exceptional

Neptune Paradise holidays
Stunning beach, great location, spacious and very clean room, nice and friendly staff, just perfect holidays. I also did 2 days Safari in Tsavo East and day trip to Mombasa town and Haller Park where you can feed giraffes.Marco Polo agency is just accross the road.
Hana, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Diani beach is a gem
Amazing beach front ! white sands, clean and good food.
1-night family trip
Verified Hotels.com guest review

6/10 Good

The setting is amazing. The hotel, itself, is okay. The food needs improvement as do the quality of the included drinks. The rooms are average. The staff is wonderful. Overall, I would recommend this place, but it's definitely not a 4 star place.
6-night trip
Verified CheapTickets guest review

10/10 Exceptional

Gorgeous all-inclusive resort on pristine beach
Wonderful! Looking forward to staying at Neptune again.
2-night trip
Verified Expedia guest review

10/10 Exceptional

Awesome location and Excellent Service
I stayed at Neptune Paradise Hotel and Spa - I was very delighted with the service. The smiling and friendly staff made my stay at the hotel very pleasant. The range of activities available on site makes are fun and make the time fly by fast. I had a great time at the hotel and would definitely recommend it to all my friends and family. Thank you Staff of Neptune Hotel for making my holiday awesome.
Marf, 10-night trip
Verified Ebookers guest review

10/10 Exceptional

Lovely hotel with beautiful grounds.
It was a very nice stay. Easy to get around and lots to do. We enjoyed the food and the whole ambience. I would definitely recommend.
lilu, 4-night trip
Verified Expedia guest review

8/10 Very good

Amazing hotel!
Beautiful hotel with clean white sand beach. The staff is very helpful and amazing. Beautiful ambience. I'm definitely coming back!
Winnie, 2-night trip
Verified Expedia guest review