The Reef Resort - Heritage Collection

Photo gallery for The Reef Resort - Heritage Collection

Primary image
2 outdoor pools, open 7:30 AM to 9:30 AM, pool umbrellas, pool loungers
2 outdoor pools, open 7:30 AM to 9:30 AM, pool umbrellas, pool loungers
2 outdoor pools, open 7:30 AM to 9:30 AM, pool umbrellas, pool loungers
Terrace/patio

Overview of The Reef Resort - Heritage Collection

The Reef Resort - Heritage Collection

4.0 star property
Taupo upmarket motel with 2 outdoor pools

9.4/10 Exceptional

782 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
Map
219 Lake Terrace, Taupo, 3330
Main amenities
  • Daily housekeeping
  • Near the beach
  • 2 outdoor pools
  • Breakfast available
  • Free airport shuttle
  • Terrace
  • Air conditioning
  • Garden
  • Library
  • Front desk safe
  • Self-serve laundry
  • Concierge services
For families
  • Cookware, dishware and utensils
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Waipahihi
  • Lake Taupo - 1 min drive

Getting around

  • Taupo (TUO) - 6 min drive
  • Free airport shuttle

About this property

The Reef Resort - Heritage Collection

Located only 3.2 mi (5.1 km) from the airport, The Reef Resort - Heritage Collection offers a free shuttle (available on request). Freebies such as WiFi and self-parking are added perks, and guests looking to stay active can experience the nearby hiking/biking trails, kayaking and mountain biking. Other highlights at this upmarket motel include 2 outdoor pools, a terrace and a garden. Fellow travellers love the comfortable beds and helpful staff.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Check-in

Contactless social distancing and check-out
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 21 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 2 PM until 8:00 PM
  • Late check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is 10 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 8:00 AM - 8:00 PM
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • No cots (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site parking is limited (max. 1 space per unit)
  • Height restrictions apply for on-site parking
  • On-site parking includes off-street options

Transfers

  • Free airport shuttle from 8 AM to 8 PM*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7 AM–9 AM
  • BBQs

What to do

  • Beach access
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Kayaking nearby
  • Skiing lessons nearby
  • Waterskiing nearby
  • Skydiving nearby
  • Snowboarding nearby
  • Hot springs nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Bike hire
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • 2 outdoor pools

Accessibility

  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • English

Room amenities

Be entertained

  • Flat-screen television
  • Digital TV channels

Home comfort

  • Heating (climate-controlled) and air conditioning
  • Electric kettle
  • Dressing gowns
  • Iron/ironing board (on request)
  • Laundry detergent

Sleep well

  • Bed sheets provided

Freshen up

  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Microwave
  • Hob
  • Toaster
  • Cookware, dishes and utensils
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Fees & policies

Optional extras

  • Breakfast costs between NZD 5.50 and NZD 24.00 for adults, and NZD 5.50 and NZD 24 for children (approximately)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 7:30 AM to 9:30 AM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

Noise-free guestrooms cannot be guaranteed.

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Reef Resort Taupo
Reef Taupo
The Reef Hotel Taupo
Reef Hotel Taupo
Reef Resort Heritage Collection Taupo
Reef Resort Heritage Collection
Reef Heritage Collection
Reef Heritage Collection Taupo
The Reef Resort Heritage Collection
The Reef Heritage Collection
The Reef Resort - Heritage Collection Motel
The Reef Resort - Heritage Collection Taupo
The Reef Resort - Heritage Collection Motel Taupo

Frequently asked questions

Overall score and ratings

9.4

Exceptional

9.7/10

Cleanliness

9.5/10

Staff & service

9.5/10

Amenities

9.4/10

Property conditions & facilities

8.7/10

Eco-friendliness

10/10 Exceptional

Lynette, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lynette, 1-night business trip
Verified Hotels.com guest review

4/10 Fair

Rude staff
Daniel Prasad, 3-night trip
Verified Expedia guest review

8/10 Very good

Great pools but not a luxury experience
On site pools are great for relaxing especially if you have a ground-floor apartment and can step straight out to the pools. Parking spaces not large enough for some of the large vehicles for customers, especially those with trailers. Fire alarm briefly went off twice early in the morning before I had got up. Seemed it must have been a test but there was no warning. Luckily I had just woken up but it still wasn't a pleasant way to start the day. Door to pools locked in the evening before the advertised closing time for the pools. Inconvenient as that was the easy back in after eating dinner out and walking back along the waterfront. Owners did not wear masks even though stay during the peak of the Omicron wave. Didn't inspire confidence so we tried to minimise interactions.
6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Paul, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Alan, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Friendly, welcoming, clean, quiet and enjoyable deck, just the ideal place. Thankyou *****
T C, 2-night romance trip
Verified Wotif guest review

10/10 Exceptional

Will, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Nice staff and nice property.
Simon, 3-night romance trip
Verified Expedia guest review

4/10 Fair

We felt that the “luxury” component of the studio room that the hotel indicated on the site when booking is highly overstated. Given the cost of the room, the 4.7 rating and the 9.2 reviews plus the noise levels from the rooms above and the activity at the pool directly outside our room, we were expecting so much more. The 1 ply toilet paper, shower over the bath and the ground floor room with limited views when we had specifically booked for lakeside views and instead were given poolside views, left us feeling extremely disappointed. More suited to a family than a professional couple looking for a romantic getaway.
Mike, 1-night romance trip
Verified Lastminute guest review