Grand Hotel Tien Shan

Photo gallery for Grand Hotel Tien Shan

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2 indoor pools, pool loungers
2 indoor pools, pool loungers
TV
Hypo-allergenic bedding, minibar, in-room safe, desk

Overview of Grand Hotel Tien Shan

Grand Hotel Tien Shan

4.0 star property
4-star hotel in Almaty with 2 indoor pools and spa

8.4/10 Very good

218 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
The price is €74
Price available on 04/07/2022
Map
115 Bogenbay Batyr Street, Almaty, 050000
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • 2 indoor pools
  • Fitness centre
  • Sauna
  • Steam room
  • 24-hour room service
  • Coffee shop/cafe
  • Conference centre
  • Business centre
  • Airport shuttle
For families
  • Children stay free
  • Free cots/infant beds
  • Private bathroom
  • Cable/satellite TV service
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Heart of Almaty
  • Shymbulak Ski Resort - 34 min drive

Getting around

  • Almaty (ALA-Almaty Intl.) - 29 min drive
  • Almaty Station - 11 min drive
  • Almaly - 6 min walk
  • Airport shuttle (surcharge)

About this property

Grand Hotel Tien Shan

Grand Hotel Tien Shan offers an airport shuttle (available 24 hours) for KZT 5500 per vehicle one way. Guests can visit the spa to indulge in hot stone massages, aromatherapy or Ayurvedic treatments, and international cuisine is served at Restaurant Nauryz, which is open for breakfast, lunch and dinner. Other highlights at this upmarket hotel include 2 indoor pools, a bar/lounge and a fitness centre. Fellow travellers like the helpful staff and breakfast. The property is only a short walk to public transportation: Almaly is 6 minutes away.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 78 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until 5:30 AM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Children

  • Up to 3 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Taking the kids

  • Children stay free

What to do

  • Shopping

Working away

  • Business centre
  • Meeting room
  • Computer station
  • Conference centre (9555 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Pool loungers

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Piano
  • Fitness centre
  • 2 indoor pools
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Lift

Languages spoken

  • English
  • Russian

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes and slippers

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Turndown service
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Bali has 5 treatment rooms, including rooms for couples. Services include hot stone massages, Thai massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

Guests under 18 years old are not allowed in the spa.

Dining

Restaurant Nauryz – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Kezdesu – This lobby lounge specialises in international cuisine. Open 24 hours.
L Fame Lounge and Leisure – This café specialises in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Cigar Club – This bar specialises in international cuisine and only serves dinner.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of KZT 5500 per vehicle (one way)
  • Early check-in can be arranged for an extra charge of 100 per cent of room rate (subject to availability)
  • Late checkout can be arranged for an extra charge of 100 per cent of room rate (subject to availability)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Rollaway beds are available for KZT 9000.0 per night

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included in your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

Only registered guests are allowed in the guestrooms.

This property accepts credit cards. Cash is not accepted.

Also known as

Grand Hotel Tien Shan Almaty
Grand Hotel Tien Shan
Grand Tien Shan Almaty
Grand Tien Shan
Grand Hotel Tien Shan Hotel
Grand Hotel Tien Shan Almaty
Grand Hotel Tien Shan Hotel Almaty

Frequently asked questions

Overall score and ratings

8.4

Very good

8.9/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.3/10

Property conditions & facilities

7.1/10

Eco-friendliness

4/10 Fair

1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Khaled, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Comfortable room for a good price
I have stayed at this hotel many times as it is in a great location and very convenient for my needs. The interior of the hotel is a little dated and showing its age, but the room is always clean and comfortable and the staff are friendly and helpful. The shower has a tendency to leak onto the bathroom floor, but this was a relatively minor inconvenience. The breakfast selection is ok although the coffee machine a bit dated! I'd be happy to stay again.
Antony, 13-night business trip
Verified Hotels.com guest review

8/10 Very good

Very pleased with the service there. Airport transfers were arranged for me, the room was clean, generous size single bed and good location. Overall, great value for the price.
2-night trip
Verified Expedia guest review

10/10 Exceptional

Grand old style hotel with a comfortable public area. Lovely and helpful staff.
1-night trip
Verified Expedia guest review

10/10 Exceptional

Quick and easy.
At this time of year, there were very few people, so it was very quiet. The food was decent, and the spa massage was great. I liked the location for just wandering around, with a few small parks nearby. The reception staff were very helpful. The hotel is about 25 minutes from the Almaty airport.
Mark, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

All was so great at the Tien Shan Hotel in Almaty, staff, room, food and location. I strongly recommend this hotel to all travelers going to the great city of Almaty in the wonderful Kazakhstan.
Hélène, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

The staff of the hotel was extremely helpful. Our 9 month baby got pretty sick and all staff members helped out with changing bed sheets, bring towels, clean the room. Thank you so much Staff of Tien Shan. Also we stayed in this hotel multiple times when we visit Almaty. Great hotel in a friendly location close to restaurants, shops and parks.
Michiel, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Mark, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Just one night for a connecting flight. Good location. Within short walking for dining out. comfortable bed and good wifi. Sadly, could hear too much of activities outside my room. Staff was very helpful in getting coffee and small breads for early departure to airport. Will stay there again.
Mark, 1-night trip
Verified Hotels.com guest review