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All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

Nizuc Resort and Spa

5-star5 stars
Punta Nizuc, Blvd. Kukulcan Km.21 - 260, Cancun, QROO, 77500, Mexico

Upscale beachfront resort with spa, near El Rey Ruins
  • Free WiFi and free parking
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Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • Great hotel with very nice facilities and great service and staff. Unfortunate though…Jan 6, 2021
  • Absolutely wonderful stay. My 6th visit and never disappoints. The accommodations, food…Dec 13, 2020

Nizuc Resort and Spa

from €519
  • Suite, 2 Queen Beds (Double)
  • Deluxe Room, 2 Queen Beds, Ocean View (Double)
  • Deluxe Room, 1 King Bed, Ocean View
  • Suite (Ocean, Adults Only)
  • Premium Villa (Garden)
  • Premium Villa (Pavillion)
  • Suite (Master)
  • Junior Suite (Garden)
  • Junior Suite, Ocean View
  • Penthouse
  • Junior Suite, 1 Bedroom, Garden View

What’s around Nizuc Resort and Spa

Landmarks

  • In Zona Hotelera
  • El Rey Ruins - 38 min walk
  • Delfines Beach - 39 min walk
  • Costa Occidental de Isla Mujeres National Park - 2 min walk
  • Cancún Underwater Museum (Punta Nizuc) - 3 min walk
  • El Rey Ruins Trailhead - 38 min walk
  • Playa Coral - 39 min walk
  • Ventura Park Cancun - 2.3 mi / 3.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 13 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 274 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Travelling with others

Children

  • Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare*

  • Free children's club

Pets

  • Pets allowed (dogs only)*

  • Restrictions apply*

  • 1 per room (up to 26 lbs)

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle*

Parking

  • Free onsite self parking

  • Free onsite extended parking

  • Wheelchair-accessible parking on site

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 6 restaurants
  • 3 bars/lounges
  • 2 poolside bars
  • Beach bar
  • Room service (during limited hours)
Things to do
  • Kayaking on site
  • Pilates classes on site
  • Scuba diving on site
  • Snorkeling on site
  • Tennis lessons on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Skydiving nearby
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 8234
  • Conference space size (meters) - 765
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built - 2013
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Sleep Number by Select Comfort mattress
Things to enjoy
  • Individually decorated
  • Individually furnished
  • Balcony
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
Be entertained
  • 47-inch flat-screen TV
  • Pay movies
  • Satellite TV channels
  • IPod docking station
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Spa at NIZUC has 18 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Cafe de la Playa - Overlooking the ocean and garden, this buffet restaurant specializes in international cuisine and serves breakfast only.

Ramona - Overlooking the ocean, this fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Ni - Overlooking the ocean, this seafood restaurant specializes in Peruvian cuisine and serves lunch and light fare.

La Punta Lounge and Grill - Overlooking the ocean, this restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Terra Nostra - Overlooking the garden, this restaurant specializes in Mediterranean cuisine and serves dinner only.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Outdoor tennis courts -
  • Sauna
  • Steam room
  • Tennis on site
  • Kayaking on site
  • Pilates classes on site
  • Scuba diving on site
  • Snorkeling on site
  • Tennis lessons on site
  • Yoga classes/instruction on site

Nearby

  • Golfing nearby
  • Skydiving nearby

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Nizuc Resort and Spa is listed in the 2018 Travel + Leisure 500.
The property is a member of Preferred Hotels & Resorts.

Nizuc Resort and Spa’s small print

Also known as

  • Nizuc
  • Nizuc Cancun
  • Nizuc Resort
  • Nizuc Resort Cancun
  • Nizuc Resort Spa
  • Nizuc Resort and Spa Resort
  • Nizuc Resort and Spa Cancun
  • Nizuc Resort and Spa Resort Cancun

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions, contact the property at the number on the booking confirmation.

Guests under 12 years old are not allowed in the spa tub.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Optional extras

Buffet breakfast is offered for an extra charge of MXN 915 for adults and MXN 457.50 for children (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of MXN 3055 per pet, per stay

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Nizuc Resort and Spa

  • Does Nizuc Resort and Spa offer free cancellation for a full refund?
    Yes, Nizuc Resort and Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Nizuc Resort and Spa?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Nizuc Resort and Spa?
    Yes, there's free self and extended parking.
  • Is there a pool at Nizuc Resort and Spa?
    Yes, there are 5 outdoor pools and a children's pool.
  • Are pets allowed at Nizuc Resort and Spa?
    Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 26 lbs per pet. There's a charge of MXN 3055 per pet, per stay.
  • What are the check-in and check-out times at Nizuc Resort and Spa?
    You can check in from 3:00 PM - midnight. Check-out time is noon.
  • Are there restaurants at or near Nizuc Resort and Spa?
    Yes, there are 6 onsite restaurants, featuring international cuisine and garden views. Nearby restaurants include El Conquistador (3 mi), Captain's Cove (3.2 mi), and Tempo By Martin Berasategui (4 mi).
  • Is airport shuttle service offered by Nizuc Resort and Spa?
    Yes, an airport shuttle is available.
  • Is there an onsite casino at Nizuc Resort and Spa?
    No, this resort doesn't have a casino, but Dubai Palace Casino (20-min drive) and Royal Yak Casino and Sports Book (21-min drive) are both nearby.
  • What is there to do at Nizuc Resort and Spa and nearby?
    Have fun with onsite activities like kayaking, snorkeling, and beach yoga and improve your game at the onsite tennis courts. Additional recreation onsite includes Pilates, yoga, and game viewing. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. Nizuc Resort and Spa also has 2 poolside bars, 3 bars, and a private beach, as well as a sauna, a steam room, and a garden.

Recent reviews

Exceptional 9.6 From 469 reviews

Exceptional 10.0
Absolutely perfect! Top notch service and property
Wow, this place has it dialed. From check-in to check-out, everything was on pointe. Property is very clean and well-maintained throughout. Staff was attentive and polite, and Covid precautions are observed with masks were worn properly by all staff that we were in contact with. There is a sandy beach as well as two pools for swimming or relaxing, spa, gym, and several restaurants and bar on site. Our room was beautifully appointed with deck facing the ocean. The room was quiet and spacious, and everything operated as expected. Bedding and mattress were clean and comfortable. It all made for a relaxing experience, as our attention was focused on enjoying the sunshine and our stay. The restaurant is very open with tall ceilings for good air circulation. The seating was safely spaced apart. We enjoyed a delicious banquet breakfast. The property itself is large, so there's room to walk or run within the grounds, or you can hop on one of the many golf carts in front of each building that will take you anywhere within the property. They are plentiful, so no waiting. Golf carts are open air, and the driver wears a mask. We saw families and couples equally enjoying themselves. There is a separate adult pool, as well. The atmosphere is elegant but relaxed. We were very impressed with the level of service, and we hope to return on our next trip. It's easy to relax here. It's the type of place that you could stay your entire trip and be perfectly content.
Sabrina, us1 night trip
Exceptional 10.0
Resort was incredible. the staff and service were something i’ve never experienced and i’ve traveled a lot. the overall feeling of “den” everywhere was awesome. what a place. just awesome.
Hy, us5 night romance trip
Exceptional 10.0
We didn't receive any upgrades like last time in 2016; we are Expedia gold members. But more importantly, I want to thank Fili for finding my glasses, which I dropped in the ocean. He and his friend were amazing! They never gave up and were so encouraging throughout. It was not easy...although the waters were not deep there's lots of grass.
Guillo, us3 night family trip
Exceptional 10.0
Exceptional in every way
Absolutely amazing! To be fair we expect amazing accommodations and service, and Nizuc exceeded those in every way. Already missing being there.
Wayne, us2 night trip
Exceptional 10.0
Best high end
Exclusive hotel, Excellent Everything.
Vadim, us4 night trip
Exceptional 10.0
The service is fantasitc, the property, location and rooms are amazing. This is just a beautiful, relaxing place to stay.
us4 night romance trip
Exceptional 10.0
The staff and the service were first rate. We arrived the day after a hurricane so most of the restaurants were closed but the spa is wonderful and the food was delicious. The La Punta Cafe was our favorite and the Eggs Benedict in the casual restaurant (I forget the name) were the best I've ever had. Our only disappointment was how the property is kind of land-locked and you can't go for a long walk on the beach, which is one of our favorite things to do when we're in Cancun.
Angelo, us4 night romance trip
Exceptional 10.0
Great place
Gil, us1 night trip
Fair 4.0
The hotel has well trained staff, the are courteous - almost too much in a way doesn’t seem sincere. The facilities are well kept and in high standard. Everything is in place and where it should be. The room is well designed and built with top finishings, but it is just a room - I don’t know why they call them all suites. Even though they face the ocean, you can hear noise from the highway behind, woke me up every morning.. The beach is a bit disappointing, too shallow and with sea weed in bottom - I couldn’t really swimn. I stayed there in a post-Covid world and the hostel had low occupancy, they seemed a bit short handed in some areas and ½ restaurants were closed. I had a big problem with food. As a vegan, they had absolutely no options, except for an avocado roll and guacamole. They tried to accommodate but it wasn’t really effective. You are stuck there because there aren’t many places around (it’s a resort designed to stay there, as a destination). They don’t allow food from outside delivered, even after Inexplained I couldn’t eat anything there. At the end they made me pasta with tomatoes. Other than food and one bad humored receptionist, the overall hotel is good and probably better than the most part in Cancun.
Fabio, us2 night trip
Exceptional 10.0
The hotel was amazing. Lived up to everything described. I will definitely return.
Gigi, us5 night trip

Nizuc Resort and Spa