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Palais Hansen Kempinski Vienna

5-star5 stars
Schottenring 24ViennaVienna1010Austria

Riverfront hotel with spa, near Vienna State Opera
  • Free WiFi
Exceptional9.6
Vibe
Awesome vibe
Service
Fantastic service
Room
Great room
Wellness Area
Great wellness & sports facilities
247See all 247 Hotels.com reviews
From 1,277 reviewsTripAdvisor Traveller Rating

Palais Hansen Kempinski Vienna

from €279
  • Superior Double Room
  • Deluxe Double Room
  • Deluxe Double Room (Grand)
  • Junior Suite
  • Hansen suite
  • Ring Suite
  • Palais Suite

At a glance

Key facts

Hotel size

  • This hotel has 152 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets allowed *

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Self parking *
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals on site
  • Segway rental/tour nearby
  • Steam room
  • Sauna
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms 7
  • Computer station
Services
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 1873
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Soundproofed rooms
  • Premium bedding
Things to enjoy
  • Individually furnished
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Pay movies
  • Premium TV channels
  • IPad
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Kempinski The Spa has 6 treatment rooms including rooms for couples. Services include massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including hydrotherapy.

Dining

Edvard - This fine-dining restaurant specializes in international cuisine and serves dinner only. 1-star Michelin rating. Reservations are required. Open select days.

Die Kueche - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Lobby Bar und Lounge - Onsite bar.

Cigar Lounge - Onsite bar.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Palais Hansen Kempinski Vienna’s small print

Also known as

  • Hansen Kempinski
  • Palais Kempinski
  • Hansen Kempinski Vienna
  • Kempinski Hansen Vienna
  • Kempinski Palais Hansen Vienna
  • Kempinski Palais Vienna
  • Palais Hansen Kempinski
  • Palais Hansen Kempinski Hotel
  • Palais Hansen Kempinski Hotel Vienna
  • Palais Hansen Kempinski Vienna

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Self parking costs EUR 40 per day

Buffet breakfast is offered for an extra charge of EUR 42.00 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of EUR 35 per pet, per day

Airport shuttle service is offered for an extra charge of EUR 60 per vehicle (one way)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Palais Hansen Kempinski Vienna

Top spots nearby

Recommended by this property

  • Sigmund Freud Museum (5-minute walk)
  • Judenplatz (5-minute walk)
  • St. Stephen's Cathedral (9-minute walk)
  • Hofburg Imperial Palace (11-minute walk)
  • Museum of Natural History (14-minute walk)
  • Vienna State Opera (15-minute walk)
  • Riesenrad (18-minute walk)

Getting around

  • Vienna (VIE-Vienna Intl.) - 18 min drive
  • Vienna Franz-Josefs-Station - 22 min walk
  • Vienna Wien Mitten Station - 25 min walk
  • Vienna Praterstern Station - 7 min drive
  • Schottenring U-Bahn - 3 min walk
  • Schottentor U-Bahn - 6 min walk
  • Rossauer Lande U-Bahn - 10 min walk
  • Self parking (surcharge)
  • Airport shuttle (surcharge)

Recent reviews

Exceptional 9.6 From 247 reviews

Palais Hansen Kempinski Vienna
Good6.0
Lack of attention to details
Unfortunately this Kempinski has lack of attention to details which are important in case of this kind of hotel standard: -Ipad provided in room is very slow when opening pages. -In room large breakfast picture on Ipad does not match the reality: there was no champagne on the table, instead of one boiled egg and omelette there was two boiled eggs, sugar was in sachets instead of nice sugar bowls, marble cake was also missing. -Room service is far from perfect,one day they can bring you water without night mat, next day you will find only night mat without water and so on. I had to make them a notice of those kind of mismatches every day. -We were told that Kempinski has a best breakfast in that part of the town which is far from the true, as for 5 star hotel breakfast is average and does not worth 42 EUR if you do not book it for the whole stay(otherwise 35 EUR).Yes,champagne is included if you are fan of Moet,yes,few Asian snacks from menu, but that´s it. Rest is average 4 star variety.Pita bread was dry, probably from last day, moderate choice of cheese, fish and meat, very limited choice of desserts. Fresh squeezed juices cheered me up a bit and the fact that breakfast is open till 2 pm on weekends. -Spa itself is very small,lack of air,pool area has only two beds and couple of chairs,showers are old and some of them are a bit rusty. Strongest side is the reception, I would give those people my endless respect and bow,they are professionals who are able to listen.
Maksim, ie3 night trip
Palais Hansen Kempinski Vienna
Exceptional10.0
8.80€ for a bottle of water ?
Excellent hotel and location, impressive decoration in lobby and rooms. I stayed in a suite (Hansen) with 2 bathrooms. The bedroom is very nice with a comfortable bed. The main bathroom is top notch. Shower is rainfall and floor in the bathroom is heated. Both shower and bathtub is run by electronic buttons with a digital temperature settings. Toilet is with integral wash and dry facility. Every small detail has been thought of. Staff is amazing...very friendly and helpful. The service and concierge personnel are really nice. I also enjoyed wonderful spa with a great hydro pool. The only gripe is a (hidden) price of mineral water in the minibar: 8.80 € ? (10USD) The minibar price list is so well hidden that not even room service guy is able to find it... I know that this is 5* hotel, but still - I consider this very uncool.
Marcel, ieRomance trip
Palais Hansen Kempinski Vienna
Exceptional10.0
a great place to stay in vienna
excellent hotel in vienna with a very accommodating and friendly staff, always ready to help with whatever is needed and never having to wait for service
gerald, ie2 night romance trip
Palais Hansen Kempinski Vienna
Exceptional10.0
Amazing stay at Hotel Kempinski
I consider Palais Hansen Kempinski the best hotel in Vienna! The size of the rooms are spacious and luxurious and the staff is amazing. Our overall experience was amazing. We will return again and again to Vienna and Hotel Kempinski!
Sandra, us5 night trip
Palais Hansen Kempinski Vienna
Exceptional10.0
Wonderful hotel and staff!!!
A Traveller, us2 night family trip

See all reviews

Palais Hansen Kempinski Vienna

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