Master Gramado

Photo gallery for Master Gramado

Primary image
2 outdoor pools, pool umbrellas, pool loungers
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains

Overview of Master Gramado

Master Gramado

3.5 star property
Family-friendly hotel in Planalto with 2 outdoor pools and restaurant

8.6/10 Fabulous

723 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
Map
Rua Carlos Lengler Filho, 103, Planalto, Gramado, RS, 95670-000
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • 2 outdoor pools
  • Rooftop terrace
  • Free children's club
  • Fitness centre
  • Self parking
  • Seasonal outdoor pool
  • Children's pool
  • Swim-up bar
  • Room service
  • Conference centre
For families
  • Children stay free
  • Children's pool
  • Children's club (free)
  • Private bathroom
  • Garden
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Planalto
  • Mini Mundo - 1 min drive
  • Gramado Covered Street - 6 min drive

Getting around

  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) - 94 min drive
  • Porto Alegre (POA-Salgado Filho Intl.) - 102 min drive

About this property

Master Gramado

Master Gramado features a rooftop terrace and a free kids' club. After taking a dip in one of the 2 outdoor pools, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other highlights at this Colonial hotel include a fitness centre, a seasonal outdoor pool and a children's pool. The helpful staff and family-friendly amenities get good marks from fellow travellers.

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place
This information is provided by our partners.

At a glance

Hotel size

  • 234 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 2 PM until 10 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • Parents must have child's birth certificate and photo ID*
  • Free children's club

Pets

  • Pets allowed (dogs only, 2 per room, up to 22 lbs)*
  • Specific rooms only, restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (BRL 30 per day)
  • Wheelchair-accessible parking on site
  • On-site parking is limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Swim-up bar
  • Room service (limited hours)

Travelling with children

  • Children stay free
  • Free children's club
  • Children's pool

What to do

  • Pool table

Working away

  • Business centre
  • Meeting room
  • Conference centre (2207 square feet of space)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Built in 2012
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Fireplace in lobby
  • Fitness centre
  • 2 outdoor pools
  • Arcade/games room

Accessibility

  • Lift
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages

  • English
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Tourism fee: BRL 2.82 per accommodation, per night
A nightly tourism fee of BRL 2 is collected at the property. The fee does not apply to residents of Gramado, Brazil.

Children & extra beds

  • Rollaway beds are available for BRL 100.0 per day
  • Parents or a legal guardian travelling with children under 18 years of age must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.

Pets

  • Pets are allowed for an extra charge of BRL 60 per pet, per day

Parking

  • Self-parking costs BRL 30 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place.

Policies

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Master Premium Gramado Hotel
Master Premium Hotel
Master Premium Gramado
Master Premium Gramado Brazil
Master Gramado Hotel
Master Gramado Brazil
Master Gramado Hotel
Master Gramado Gramado
Master Gramado Hotel Gramado

Frequently asked questions

Overall score and ratings

8.6

Fabulous

8.7/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.5/10

Property conditions & facilities

8.1/10

Eco-friendliness

6/10 Good

The picture for my room showed we had a balcony and we did not have a balcony. The pool should be heated as the water was freezing
scott, 1-night family trip
Verified Expedia guest review

8/10 Very good

Simple, but paid parking
Hotel is ok, didn't really experience any service other than the check in/out, there was no interaction with staff not even a simple hello when walking into the establishment. The price of parking was a bit ridiculous when the grounds are large, so here is a tip, drop your bags off and ust park outside, there is space and free.
1-night business trip
Verified Hotels.com guest review

8/10 Very good

Central but nothing special
The hotel is near the centre, definitely walkable (weather permitting), however it is a little dated and wifi isnt the best, if you have a virtual meeting dont bother with a camera it will only lag. Breakfast nothing special, but it does its job. The one thing which one cant understand is that there is a massive parking lot but you have to pay for it.
2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

pets and pandemic
We are so happy that the hotel accepts pets! All the care aboute the corona virus was amazing!
Marcelo, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lea, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

They could be so good..only if....
-HOTEL LOOKS... beautiful -PARKING LOT ... spacious but not included in your stay( expect to pay daily rates) - CHECK IN ..was a breeze - ROOM.. large enough and a good view to The Valley ( you may be lucky to book one with a patio with a view ) - POOL. . Great space with a spectacular view. Down side, it’s very shallow / upside , it’s heated - BREAKFAST .... THE BEST PART OF OUR STAY ( don’t pay for Café Colonial if you book a room here, it’s better and it’s included -ROOM SERVICE FOOD... not good for what was charged..expected more.. much more -CLEANING SERVICE. ... one day I even asked front desk to clean it while we were out (asked 4 times in a day ) and It still didn’t get cleaned. Had to run down myself to get towels and paper towel. Didn’t enjoy that Overall .. a good stay wasn’t for the cleaning service and room service meals.. Morning shift 1000x better than evening staff. . I’d come back, but certainly would look around before, there are PLENTY of other choices.
Jean Pierre, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel location was excellent and next to all city ammenities. The staff were friendly and looked after us during our stay when called upon. Overall good size room, big bathroom along with a good breakfast being offered. Hotel was a perfect choice in meeting our needs during this business trip. Also had english tv channels.Building condition has dated over time however, it is well maintained.
Tony, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Good hotel for children and family
Short holiday with family including kids with 9 years and 6 years old.
Luis G, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Good value hotel
Excellent service, comfortable hotel but could do with some decoration refresh in the rooms. Very good breakfast selection, with frequent replenishing.
Verified Hotels.com guest review

8/10 Very good

Verified Hotels.com guest review