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All properties in Tokyo, Tokyo (prefecture), Japan
1 room, 2 adults

Hotel Chinzanso Tokyo

5-star5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Babysitting or childcare (surcharge)
  • Connecting/adjoining rooms available
  • DVD player
2-10-8 Sekiguchi, Bunkyo ku, Tokyo, Tokyo, 112-8667, Japan

Riverfront hotel with spa, near Sunshine City Shopping Mall
  • Free Internet
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Babysitting or childcare (surcharge)
    • Connecting/adjoining rooms available
    • DVD player
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Service unfortunately very hit and miss. For the money they charge this isn’t acceptable May 3, 2019
  • Amazing property sitting on a beautiful historic garden. Service was exceptional. Staff…Nov 12, 2018

Hotel Chinzanso Tokyo

from €307
  • Premier Room, 1 King Bed, Non Smoking, City View (Spa Access)
  • Premier Room, Multiple Beds, Non Smoking, Garden View (Spa Access)
  • Premier Room, 1 King Bed, Non Smoking, Garden View (Spa Access)
  • Premier Room, Multiple Beds, Non Smoking, City View (Spa Access)
  • Premier Suite, 2 Bedrooms, Connecting Rooms, Garden View
  • Premier Suite, 1 King Bed, City View
  • Premier Suite, City View
  • Run of the House 1 King bed
  • Run of the House 2 Twin beds
  • Premier Room, 1 King bed, Smoking, Garden View (Spa access)
  • Premier Room, 2 Single Beds, Smoking, Garden View (Spa Access)
  • Premier Room 1 King Bed City View
  • Premier Room 2 Single Beds City View
  • Premier Room 1 King Bed Garden View
  • Premier Room 2 Single Beds Garden View
  • Premier Room 1 King bed Smoking City View
  • Premier Room 2 Single Beds Smoking City View
  • Premier Room 1 King bed Smoking Garden View
  • Premier Room 2 Single Beds Smoking Garden View
  • Premier room Connecting Rooms City View

What’s around Hotel Chinzanso Tokyo

Landmarks

  • In Bunkyo
  • Sunshine City Shopping Mall - 31 min walk
  • Mejiro Garden - 31 min walk
  • Omoide Yokocho - 2.7 mi / 4.4 km
  • Imperial Palace Garden - 3 mi / 4.8 km
  • Ameya-Yokochō - 3.9 mi / 6.2 km
  • Ueno Zoo - 4 mi / 6.5 km
  • Yanaka Cemetery - 4.2 mi / 6.8 km

Getting around

  • Haneda Airport (HND) - 37 min drive
  • Mejiro Station - 26 min walk
  • Iidabashi Station - 29 min walk
  • Takadanobaba Station - 30 min walk
  • Edogawabashi Station - 7 min walk
  • Gokokuji Station - 12 min walk
  • Waseda Streetcar Station - 13 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 267 rooms
  • This hotel is arranged over 14 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
  • Express check-out
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Fees apply to access the spa area (pool, hot spring, and fitness facility) unless guests are booked in a Spa Access room category.
A scheduled power outage will take place on January 8, 2021 from 1-5 AM. In addition, room service, WiFi, and air conditioning will not be available from 1-6 AM.
Guests must be at least 20 years to stay in a smoking room.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets allowed (dogs and cats only) *

  • Specific rooms only, restrictions apply *

  • 1 per room (up to 15 lbs)

Internet

  • Free WiFi and wired Internet access in public areas

  • Free wired Internet access in rooms

Transport

Transfers

  • Airport shuttle from 6:00 AM to 7:00 PM *

Parking

  • Valet parking * on site

  • Electric vehicle charging point

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • 7 restaurants
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • 24-hour fitness facilities
  • Full-service spa
Working away
  • Number of meeting rooms - 5
  • Conference space
  • Conference space size (feet) - 6824
  • Conference space size (meters) - 634
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 1991
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Grab bar - near toilet
Languages Spoken
  • Chinese
  • English
  • Japanese

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
Be entertained
  • 42-inch LCD TV
  • Pay movies
  • Digital TV channels
  • DVD player
Stay connected
  • Desk
  • Free newspaper
  • Free wired Internet
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, YU, THE SPA. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with hot springs/mineral springs and a spa tub.

The spa is open daily. Guests under 4 years old are not allowed in the spa.

Dining

Miyuki - This restaurant specializes in Japanese cuisine and serves breakfast, lunch, and dinner.

IL Teatro - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Open daily.

Kinsui - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.

The Bistro - This bistro specializes in fusion cuisine and serves lunch and dinner. Open daily.

Mokushundo - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Hotel Chinzanso Tokyo’s small print

Also known as

  • Chinzanso
  • Bunkyo Four Seasons
  • Four Seasons Bunkyo
  • Four Seasons Hotel Bunkyo
  • Hotel Chinzanso Tokyo Japan
  • Four Seasons Tokyo
  • Hotel Chinzanso Tokyo Hotel
  • Hotel Chinzanso Tokyo Tokyo
  • Hotel Chinzanso Tokyo Hotel Tokyo
  • Chinzanso Hotel
  • Chinzanso Hotel Tokyo
  • Chinzanso Tokyo
  • Chinzanso Tokyo Hotel
  • Hotel Chinzanso
  • Hotel Chinzanso Tokyo
  • Tokyo Chinzanso
  • 4 Seasons Hotel Tokyo At Chinzan-So

Policies

For the comfort of guests using the public bathing areas and other public facilities, this property does not permit guests with tattoos to use the facilities.

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions and to request pet-friendly rooms, contact the property at the number on the booking confirmation.

  • Pool access available from 8:00 AM to 10:00 PM.
  • Hot springs access available from 8:00 AM to 6:00 PM.
  • Guests under 4 years old are not allowed in the spa.

    Parking height restrictions apply.

    Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

    Personal protective equipment, including masks, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    For transfers, guests must contact the property before arrival at the number on the booking confirmation.

    Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    Mandatory fees

    You’ll be asked to pay the following charges at check-in or check-out:

    • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Guests are not required to pay the city tax when travel stay dates are between July 1, 2020 - September 30, 2021. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

    Optional extras

    Early check-in can be arranged for an extra charge (subject to availability, amount varies)

    Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    Facility access costs JPY 4400 per person, per day. Facilities include fitness facilities, a sauna, a spa, a spa tub, and a swimming pool.

    Self parking costs JPY 1000.00 per night

    Valet parking costs JPY 2000.00 per night

    Rollaway beds are available for JPY 4840.0 per night

    Full breakfast is offered for an extra charge of JPY 3751 per person (approximately)

    Babysitting/childcare is available for an extra charge

    Pets are allowed for an extra charge of JPY 7126 per accommodation, per night

    Service animals exempt from fees

    Airport shuttle service is offered for an extra charge of JPY 3200 per person (one-way)

    Airport shuttle for children between the ages of 6 and 12 costs JPY 1600 (one-way)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Hotel Chinzanso Tokyo

    • Does Hotel Chinzanso Tokyo offer free cancellation for a full refund?
      Yes, Hotel Chinzanso Tokyo does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • What are the cleanliness and hygiene measures currently in place at Hotel Chinzanso Tokyo?
      This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
    • Is parking offered on site at Hotel Chinzanso Tokyo?
      Yes. Self parking costs JPY 1000.00 per night. Valet parking costs JPY 2000.00 per night. Electric vehicle charging is available.
    • Is there a pool at Hotel Chinzanso Tokyo?
      Yes, there's an indoor pool. Guests have pool access from 8:00 AM to 10:00 PM.
    • Are pets allowed at Hotel Chinzanso Tokyo?
      Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 15 lbs per pet. There's a charge of JPY 7126 per accommodation, per night. Service animals are exempt from fees.
    • What are the check-in and check-out times at Hotel Chinzanso Tokyo?
      You can check in from 3:00 PM to anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
    • Are there restaurants at or near Hotel Chinzanso Tokyo?
      Yes, there are 7 onsite restaurants, featuring Japanese cuisine. Nearby restaurants include Bistro Le Soleil (6-min walk), Don Ciccio (6-min walk), and Mokushun-dō (7-min walk).
    • Is airport shuttle service offered by Hotel Chinzanso Tokyo?
      Yes, an airport shuttle is available from 6:00 AM to 7:00 PM. The charge is JPY 3200 per person one-way.
    • What is there to do near Hotel Chinzanso Tokyo?
      Recommended spots to visit include Sunshine City Shopping Mall (1.6 mi) and Mejiro Garden (1.6 mi), along with Omoide Yokocho (2.7 mi) and Imperial Palace Garden (3 mi).

    Recent reviews

    Exceptional 9.6 From 737 reviews

    Exceptional 10.0
    Japan is Beautiful
    Hotel was excellent. Multi-lingual staff was able to help with arranging taxis, with show attendance, etc. THe grounds are lovely and the Room with the Garden view was exquisite.
    Gregory, ie3 night romance trip
    Exceptional 10.0
    都会で静寂を味わえる!
    コロナ禍で、とても大変だと思いますが、素晴らしい滞在になりました。お部屋迄案内等はありませんでしたが、仕方ない事です。初めての宿泊ではないので、大丈夫でした。入口が正面玄関しか開いていなく、他の入り口は閉鎖されているので、これから訪れる方は気を付けて下さい。
    Yuko, us1 night family trip
    Fair 4.0
    Disappointing
    The Hotel public areas are classic and beautiful. The general hotel service is normal 5-star service. The room (deluxe king garden view) was large but it definitely looks like it has been at least a few decades since it was refurbished and the bed is really hard (normal for Japan). The annoying part was that I wanted a staycation (which I do bi-monthly) and thought the hotel would be pleased to have a guest as the other have been. Especially at $400 a night plus I had pre-booked to spend another $250 on the champagne garden (plus another $100 on room service and bistro). It also is a gold VIP Hotels.com property. I called the day before to confirm a room upgrade, early check-in and check-out because I still wanted to cancel if they could not accommodate. Early check-in was given. Late check-out was promised then cut in half because of an arriving guest. Room upgrade promised then not provided. They said they did but it was a Deluxe King Garden View exactly as described and booked on Hotels.com. So IMHO not upgrade. And they wanted $45 to use the pool and spa. Since I live in Tokyo, I thought they might be more generous with a room upgrade and check-in/check-out hoping I'd return. Definitely not. For me it was nothing special and a typical 5-star service at an old hotel at normal prices. Definitely won't return. Next month I am going to the Shangri-La.
    us1 night trip
    Exceptional 10.0
    ホスピタリティが素晴らしい
    いくつかの施設やサービスが休止中だったのは残念でした。しかし、スタッフの方々が程良い距離で適切な声をかけて下さったりホスピタリティが素晴らしく、とてもゆっくり出来ました。 お庭も朝早くから手入れされていて、早朝の散歩も楽しみました。 お部屋の清掃も行き届いていました。シャワーヘッドの水流マッサージが良かったです。
    us2 night family trip
    Exceptional 10.0
    こども連れも安心
    素敵な時間を演出していただきましてありがとうございました。子どもと沖縄に行きたかったのですが、都内の憧れホテルに思い切って宿泊してみることにしました。  到着後チェックインの際もスタッフの方が子どもに話しかけてくれました。プレゼントのクマのぬいぐるみをいただき、七福神ラリーの説明をしていただきました。チェックアウトが終わったら、ママ、あとで庭に神様探しに行こう、とワクワクしていました。 食事も全て美味しく、子どももモリモリ食べていました。コースのお料理も美味しくいただきました。朝食時も、こどもは「ママ、このソーセージいい匂いする。かいでみて」など、大満足でした。朝食もコースでいただいたので、「ぼく、部屋に帰ってる」、と2人で道順を確認していたら、スタッフの方がエレベーターまで送り届けてくださいました。こどもは、「高級ホテルって、王様みたいだね」、と言ってました。短い旅行でしたが、何度も「楽しい!」を連呼して、子どもがファンになっていました。ゲームが大好きで、外に連れ出そうとしてもよく断られるのですが、旅行の楽しさを感じてくれたようです。
    us1 night family trip
    Fair 4.0
    Check in/Chec out Process improveent needed
    Arrived at 15:45, but took 45 min to check in due to number of guests arriving and also COVID-19 related protocols. Receptionist greeted with comment "being waiting for you", which iritated me as "we were kept waiting for long". At check out, there was spa charge that did not belong to us. After pointing it out, it was voided, but took so long to get confirmation from spa causing another lengthy check out process. Check in/Check out process can be improved significantly.
    us1 night family trip
    Exceptional 10.0
    Highly recommended
    Excellent hotel, excellent service.
    us2 night family trip
    Exceptional 10.0
    Stay in the heart of Tokyo but without the bustle
    What a lovely way to enjoy the city. The hotel is beautiful with a gorgeous garden and wonderful restaurants. The room was fantastic, such a comfortable bed and all of my needs were catered for.
    Nathan, us2 night trip
    Exceptional 10.0
    都会のオアシス
    都会の中の森でした。とても静かなのに、景色はビル。不思議な感覚でした。
    Takako, us1 night family trip
    Good 6.0
    レストランのオープンの時間を一階のフロアにいた
    us4 night trip

    Hotel Chinzanso Tokyo

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