Guests
All properties in Kos, South Aegean, Greece

Neptune Hotels Resort, Convention Centre & Spa

Luxury Kos hotel with full-service spa, connected to the convention center

  • Free buffet breakfast, free WiFi, and free parking

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Beach
  • Beach
  • Outdoor Pool
Outdoor Pool. Image 1 of 215.
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Mastichari, Kos, 853 02, Greece
9.6.Exceptional.
  • Amazing place. There are five restaurants to choose from on the property. Four…

    Oct 7, 2021

  • Great hotel / resort. Resort looks great and is well maintained, rooms are clean, beds…

    Oct 3, 2020

See all 90 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 569 guestrooms
  • Daily housekeeping
  • On the beach
  • Restaurant and 2 beach bars
  • Full-service spa
  • 4 outdoor pools and 1 indoor pool

For families

  • Children's pool
  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (free)

What’s around

  • On the beach
  • Aegean Islands - 1 min walk
  • Hippocrates Garden Cultural Center - 1 min walk
  • Mastichari Beach - 1 min walk
  • Lido Waterpark - 39 min walk
  • Tigaki Beach - 8.7 mi / 14 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room
  • Family Room
  • Superior Apartment
  • Executive Apartment
  • Deluxe Twin Room
  • Luxury Suite, 1 Bedroom, Sea View
  • Twin Room, Sea View
  • Deluxe Twin Room, Sea View
  • Luxury Suite, 2 Bedrooms
  • Superior Apartment, Beachfront
  • Executive Apartment, 2 Bedrooms, Beachfront
  • Presidential Suite, Sea View (Meltemi)
  • Family Room (Deluxe)
  • Suite
  • Executive Suite

What’s around

Landmarks

  • On the beach
  • Aegean Islands - 1 min walk
  • Hippocrates Garden Cultural Center - 1 min walk
  • Mastichari Beach - 1 min walk
  • Lido Waterpark - 39 min walk
  • Tigaki Beach - 8.7 mi / 14 km
  • Neptune Hotel Strand - 3.4 mi / 5.4 km
  • Antimachia Castle - 5.2 mi / 8.3 km
  • Marmari Beach - 6.2 mi / 9.9 km
  • Plaka Forest - 6.2 mi / 9.9 km
  • Igroviotopos Alikis - 7.2 mi / 11.6 km

Getting around

  • Kos (KGS-Kos Island Intl.) - 8 min drive
  • Kalymnos (JKL-Kalymnos Island National) - 173 min drive
map
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Mastichari, Kos, 853 02, Greece

At a glance

Hotel size

  • This hotel has 569 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3:00 PM-2:00 AM
  • Check-out time is 11:00 AM
  • Express check-in/out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check in instructions

Front desk staff will greet guests on arrival.

Required at check in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*
  • Free children's club

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
*See fees & policies for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)

Food and drink

  • Free buffet breakfast daily
  • 2 beach bars
  • 2 poolside bars
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
  • Coffee/tea in a common area

Things to do

  • Fitness classes on site
  • Basketball on site
  • Bicycle rentals on site
  • Miniature golf on site
  • Hiking/biking trails on site
  • Mountain biking on site
  • Pilates classes on site
  • Playground on site
  • Racquetball/squash on site
  • Rowing or canoeing on site
  • Sailing on site
  • Snorkeling on site
  • Tennis lessons on site
  • Volleyball on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Scooter/moped rentals nearby

Working away

  • 24-hour business center
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (meters) - 1775
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 37
  • Year Built - 1991
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace
  • Library

Accessibility

  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet
  • Bathroom emergency pull cord

Languages Spoken

  • English
  • German
  • Greek

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Freshen up

  • Free toiletries
  • Hair dryer

Be entertained

  • TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Neptune Spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

Guests under 16 years old are not allowed in the spa.

Dining

Umami Asian Restaurant - Overlooking the ocean and pool, this theme restaurant specializes in Asian cuisine and serves dinner only. A children's menu is available.

Taverna - This poolside restaurant specializes in Greek cuisine and serves lunch and dinner. A children's menu is available. Open daily.

Osteria - Overlooking the ocean and garden, this restaurant specializes in Italian cuisine and serves lunch and dinner. A children's menu is available. Open daily.

MEATing Grill House - This steakhouse specializes in American cuisine and is located by the pool. Open select days.

Main Restaurant - This poolside restaurant specializes in international cuisine and serves breakfast and dinner. Open daily.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Sauna
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Bicycle rentals on site
  • Miniature golf on site
  • Hiking/biking trails on site
  • Mountain biking on site
  • Pilates classes on site
  • Playground on site
  • Racquetball/squash on site
  • Rowing or canoeing on site
  • Sailing on site
  • Snorkeling on site
  • Tennis lessons on site
  • Volleyball on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Free water park access

Nearby

  • Scooter/moped rentals nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • A tax is imposed by the city: EUR 4.00 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge of EUR 50.00 (subject to availability)

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge
  • Babysitting/childcare is available for an extra charge

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a smoke detector on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

  • Neptune Convention Centre
  • Neptune Hotels Resort Convention Centre Spa
  • Neptune Hotels Resort, Convention Centre & Spa Kos
  • Neptune Hotels Resort, Convention Centre & Spa Hotel
  • Neptune Hotels Resort, Convention Centre & Spa Hotel Kos
  • Neptune Convention Centre Kos
  • Neptune Hotels Resort
  • Neptune Hotels Resort Convention
  • Neptune Hotels Resort Convention Centre
  • Neptune Hotels Resort Convention Centre Kos
  • Neptune Hotels Convention Centre Kos
  • Neptune Hotels Convention Centre

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Neptune Hotels Resort, Convention Centre & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 4 outdoor pools, an indoor pool, and a children's pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - 2:00 AM. Check-out time is 11:00 AM. Late check-out is available for a charge of EUR 50.00 (subject to availability). Express check-in and check-out are available.
  • Yes, Umami Asian Restaurant offers Asian cuisine, garden views, and poolside dining. Nearby restaurants include Tam Tam Beach (2.4 mi), Lovemade (7.2 mi), and Avli (7.4 mi).
  • Have fun with onsite activities like mountain biking, sailing, and windsurfing and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics , basketball, and Pilates. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 4 outdoor swimming pools. Neptune Hotels Resort, Convention Centre & Spa also has 2 poolside bars, 2 beach bars, and a sauna, as well as a steam room, an arcade, and a garden.
9.6.Exceptional.
  • 10.0.Exceptional

    Nice resort. Well maintained. Lots of space at the property. Beachfront setting is great.

    Conor, 1 night trip, Sep 23, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent Hotel

    Great Hotel. Can spend your days at different pools or by the beach. Nice shallow baby pools. Recently refurbished rooms with LED strip lighting. Very clean throughout the hotel and the staff are friendly and helpful.

    Keira, 14 night family trip, Sep 21, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    I can highly recommend this hotel! We missed dinner on arrival so the hotel provided us with a voucher that we could use in the Taverna at any one lunch time of our stay. This was perfect as the Taverna is not cheap but the food the delicious (Id recommend the Octopus hot meze)! If you are worried about Covid then this is the perfect hotel to stay in. All staff wear masks, screens at reception, hand sanitiser in the main building, food served behind screens in main restaurant (however this means you cant serve yourself so watch out for large portion sizes if you don’t specify!) and a small packet in the room for each guest that contained gloves, refreshing towel, mask and hand sanitiser for comfort. We stayed first week of September and during non windy days the poolside was pretty empty which was amazing and felt like we had it to ourselves. Bed sanitised immediately after use. The hotel beach is beautiful too and always a bed free (maybe because of being under capacity). Food is good but not 5* especially when you compare to the one site restaurants (try the lamb in the Italian on site!) but there is something for everyone. We liked there was a local bus to town for €3.20 a way too. Our biggest complaint the bar area service was so slow and we were never offered a second drink even after waiting for a long time which got frustrating for us. When we went to the bar we were told to sit back down to be served which didn’t happen. Empty glasses everywhere.

    L, 5 night romance trip, Aug 31, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Staff were very friendly and helpful. Free upgrade to a suite room with free wine and macalon. Very good hotel

    Peng, 1 night family trip, Aug 23, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    This hotel is very welcoming and every care is taken to ensure the stay is just what you'd want. There is nothing negative to say it is just great.

    CATHERINE, 7 night trip with friends, Sep 11, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Amazing hotel & staff... and also very rich breakfast...

    GD, 1 night trip with friends, Sep 6, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent service, excellent staff, excellent hotel! Deserves more than 5 stars... We will stay again... Thanks to great Guest Relations Denise Burkart & Diana Krause

    2 night trip with friends, Sep 5, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Superb

    I stayed 1 night at the resort. I managed to squeeze in a swim in the sea, a massage, a delicious Greek pizza dinner by the beach , a healthy & plentiful breakfast and a revitalising morning swim in the adult pool They staff are one of the friendliest I’ve had the pleasure of encountering. I left my vitamins in the fridge. They called me and held it for me for 1 week until I collected it in my return.

    1 night trip, Aug 30, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Fantastic week, food amazing staff great, beaches white sand and plenty of sun beds. Pools great, couldn’t fault.

    7 night trip, Aug 24, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Very nice resort - almost entirely occupied by families from Germany

    Paul, 4 night trip, Jul 25, 2019

    Verified Hotels.com guest review

See all 90 reviews