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All properties in Cancun, Quintana Roo, Mexico

Hard Rock Hotel Cancun - All Inclusive

All-inclusive beachfront hotel with spa, near Aquaworld

  • Free WiFi and free parking
From
€370

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19.
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1 / 116Hotel Bar
8.2.Very Good.
  • Our neighbors were loud and smoking in the room. We reporte to front desk. Phone in room…

    Feb 27, 2021

  • Awesome stay

    Jan 11, 2021

See all 847 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico), Safe Travels (WTTC - Global), and Ecolab (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Dining options
Transport options
Convenient
Walkable
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 601 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 2 poolside bars
  • Full-service spa
  • Outdoor pool

For families

  • Children's pool
  • Children's club
  • Playground on site
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (free)

What’s around

  • In Zona Hotelera
  • Aquaworld - 9 min walk
  • Cancun Interactive Aquarium - 28 min walk
  • La Isla Shopping Mall - 32 min walk
  • Delfines Beach - 38 min walk
  • El Rey Ruins - 2.3 mi / 3.8 km
The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe camas Dobles
  • Deluxe Vista a la Laguna Doble
  • Deluxe Vista al Mar King
  • Diamond Vista al Mar King
  • Deluxe Family Vista a la Laguna (Dos Habitaciones)
  • Deluxe Vista al Mar Doble
  • Deluxe Vista a la Laguna King
  • Rock Suite Platinum Vista al MarDos habitaciones con asistente personal
  • Rock Royalty Vista al Mar King con Asistente Personal
  • Deluxe PURE WELLNESS King
  • Deluxe PURE WELLNESS Doble
  • Rock Suite Vista al Mar 1 Habitación con asistente personal

Location

  • In Zona Hotelera
  • Aquaworld - 9 min walk
  • Cancun Interactive Aquarium - 28 min walk

What’s around

Landmarks

  • In Zona Hotelera
  • Aquaworld - 9 min walk
  • Cancun Interactive Aquarium - 28 min walk
  • La Isla Shopping Mall - 32 min walk
  • Delfines Beach - 38 min walk
  • El Rey Ruins - 2.3 mi / 3.8 km
  • Cancun Convention Center - 3.5 mi / 5.7 km
  • Tortuga Beach - 5.4 mi / 8.7 km
  • Langosta Beach - 6.1 mi / 9.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 601 rooms
  • This hotel is arranged over 12 floors

Arriving/leaving

  • Check-in time noon-5:30 AM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.

Special check in instructions

Front desk staff will greet guests on arrival.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 3 children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*
  • Free children's club (ages 4 - 12)

Pets

  • Pets allowed (dogs and cats only)*
  • Specific rooms only, restrictions apply*
  • 2 per room (up to 40 lbs)
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Onsite parking limited

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)
  • Supervised childcare/activities (free)

Food and drink

  • 6 restaurants
  • 4 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • Snack bar/deli
  • 24-hour room service

Things to do

  • Beach sun loungers
  • Beach umbrellas
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Tennis on site
  • Full-service spa
  • Spa treatment room(s)
  • Basketball on site
  • Pilates classes on site
  • Playground on site
  • Tennis lessons on site
  • Yoga classes/instruction on site
  • Golf lessons available nearby
  • Golfing nearby
  • Beach towels
  • Pool sun loungers
  • Health club
  • Pool umbrellas
  • Arcade/game room
  • Billiards or pool table

Working away

  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 16408
  • Conference space size (meters) - 1524
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Elevator
  • ATM/banking
  • Garden
  • Terrace
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Things to enjoy

  • Private spa tub
  • Individually decorated
  • Individually furnished
  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 42-inch LED TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language
  • Water fitness

Kids' club
  • Supervised activities for children between 4 and 12 years old

Not included
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Transportation to offsite activities

Spa

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body treatments, and manicures and pedicures.

Dining

The Market - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Frida - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.

Ciao - This restaurant specializes in Italian cuisine and serves breakfast and dinner. Open daily.

Zen - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Ipanema - This steakhouse specializes in international cuisine and serves dinner only. Open daily.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Tennis on site
  • Basketball on site
  • Pilates classes on site
  • Playground on site
  • Tennis lessons on site
  • Yoga classes/instruction on site

Nearby

  • Golf lessons available nearby
  • Golfing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

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Optional extras

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of USD 150 per pet, per stay

Airport shuttle service is offered for an extra charge of USD 60 per person (one way)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions and to request pet-friendly rooms, contact the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global) and Safe Travels (WTTC - Global).

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards and debit cards. Cash is not accepted. 

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hard Rock Hotel Cancun - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking. Parking spots may be limited.
  • Yes, there's an outdoor pool and a children's pool.
  • Yes, cats and dogs are welcome, with a limit of 2 per room and maximum weight of 40 lbs per pet. There's a charge of USD 150 per pet, per stay. Food and water bowls are available.
  • You can check in from noon - 5:30 AM. Check-out time is noon. Express check-in and check-out are available.
  • Yes, there are 6 onsite restaurants, featuring international cuisine. The dining venue will be unavailable from September 9 2020 to March 1 2021 (dates subject to change). Nearby restaurants include Gustino Italian Grill (3-min walk), La Capilla Argentina (6-min walk), and Puerto Madero (9-min walk).
  • Yes, an airport shuttle is available. The charge is USD 60 per person one way.
  • No, this hotel doesn't have a casino, but PlayCity Casino (14-min drive) and Royal Yak Casino and Sports Book (16-min drive) are both nearby.
  • Practice your swing on the tennis courts. Additional recreation onsite includes basketball, Pilates, and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Hard Rock Hotel Cancun - All Inclusive also has 2 swim-up bars, 2 poolside bars, and a health club, as well as spa services, an arcade, and a garden.
8.2.Very Good.
  • 10.0.Exceptional

    Amazing hotel

    Amazing hotel. High quality of service. High standards and knowledge of customer service and super good health measures.

    Alejandro, 3 night trip, Dec 18, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    covid precautions where excellent staff was friendly

    4 night trip with friends, Nov 27, 2020

    Verified Expedia guest review

  • 6.0.Good

    Food is not good, elevators didn’t work have of the time. My opinion 3 star hotel

    Vicente, 5 night family trip, Nov 25, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The VIP access salved my trip, but I think, we should have a free access to the restaurants at Hard Rock Cafe Cancún, coffee shop, and a free massage package deal. Third floor restaurant it was amazing service, thank you to Majo and Cheyenne for the great service and staff also.

    Andrea, 4 night family trip, Nov 23, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Waooooo

    Everything was perfect,excellent customer service!! Thanks for everything!

    Aura, 2 night family trip, Nov 20, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    Very nice experience overall only thing I didn’t like was the amount of irresponsible drunk people.

    Chuy, 3 night family trip, Nov 17, 2020

    Verified Expedia guest review

  • 4.0.Fair

    Really disappointed Very crowded and not following the COVID safety measures. Food was good

    Cristina, 4 night family trip, Nov 13, 2020

    Verified Orbitz guest review

  • 8.0.Very Good

    Fun place for families or older couples not much of a young persons resort. Staff is amazing but food not so much.

    4 night trip with friends, Nov 12, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    This was my 2nd time there and everything was perfect like always..

    JonathanJuarez, 1 night family trip, Nov 12, 2020

    Verified Orbitz guest review

  • 4.0.Fair

    Hard Rock terrible service. Do not stay here.

    1. asked for early checkin 1 ot 2pm. Didn't happen 2. Parking for the hotel was quite a distance from entrance 3. Zeta hit Monday night. All day the pool was open but no alcohol was allowed all day, why? also limited menu 4. No dinner service in the restaurants so ham sandwiches were provided. A cut of roast and sides was provided to rooms after about 9pm. Why so late? 5. Upon checkout 10/27, it was raining pretty hard. Front valet said they had no vehicles to take you to the parking lot. They had them at other times. They also said they had NO umbrellas available. They offered a towel. We got soaked. 6. I had a $100 Hard Rock gift card. I tried to use it to be applied to the bill. They would not do it, said it was only good for The Rock Shop and meals (how can you pay for meals when it's all inclusive?). I had a $64 charge from The Rock Shop but he refused to apply that too. I told him I would write a complaint but he didn't care. 7. You will be foolish to stay here, as they don't really seem to care about their customers. 8. Half the elevators didn't even work.

    Bruce, 1 night trip, Oct 26, 2020

    Verified Hotels.com guest review

See all 847 reviews