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All properties in St. Helier, Channel Islands, United Kingdom
1 room, 2 adults

The Norfolk Lodge Hotel

3-star3 stars
Rouge Bouillon, St. Helier, Jersey, JE2 3UZ, United Kingdom

Suburban hotel with indoor pool, near St. Helier Town Hall
  • Free buffet breakfast, free WiFi, and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • nice hotel 3rd time we stayed close to town .good service staff very polite would…Jun 8, 2018
  • Breakfast is good and the ladies serving it are really nice and friendly! The room was…Oct 15, 2019

The Norfolk Lodge Hotel

  • Standard Double Room
  • Standard Twin Room
  • Family Room
  • Double Room, 1 Double Bed, Annex Building
  • Twin Room, Annex Building
  • Single Room
  • Double or Twin Room
  • Family Room, Annex Building

What’s around The Norfolk Lodge Hotel

Landmarks

  • Port of Jersey - 19 min walk
  • St. Helier Beach - 24 min walk
  • St. Helier Town Hall - 11 min walk
  • Havre des Pas - 28 min walk
  • La Hougue Bie - 2.5 mi / 4 km
  • Jersey War Tunnels - German Underground Hospital - 3.1 mi / 4.9 km
  • Royal Jersey Golf Club - 4.2 mi / 6.8 km
  • Jersey Zoological Park (Jersey Zoo) - 4.3 mi / 6.9 km

Getting around

  • Jersey (JER) - 14 min drive
  • Guernsey (GCI) - 88 min drive

At a glance

Key facts

Hotel size

  • This hotel has 101 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 2:00 PM-10:00 PM
  • Check-out time is 10 AM
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 3 children (15 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding, but may not be eligible for free breakfast

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Indoor pool
  • Pool sun loungers
  • Fitness facilities
  • Bicycle rentals nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Water skiing nearby
  • Windsurfing nearby
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
Facilities
  • Elevator
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
Languages Spoken
  • English

In the room

Home comforts
  • Coffee/tea maker
  • Iron/ironing board (on request)
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
Stay connected
  • Free WiFi
  • Phone
More
  • Daily housekeeping

The Norfolk Lodge Hotel’s small print

Also known as

  • Norfolk Lodge Hotel
  • Norfolk Lodge Hotel St. Helier
  • Norfolk St. Helier
  • Norfolk Hotel St. Helier
  • Norfolk Lodge Hotel Jersey/St. Helier
  • The Norfolk Lodge Hotel Hotel
  • The Norfolk Lodge Hotel St. Helier
  • The Norfolk Lodge Hotel Hotel St. Helier

Policies

Guests can rest easy knowing there's a smoke detector and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Norfolk Lodge Hotel

  • Does The Norfolk Lodge Hotel offer free cancellation for a full refund?
    Yes, The Norfolk Lodge Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is The Norfolk Lodge Hotel currently open?
    This property is closed from March 26 2020 to April 15 2021 (dates subject to change).
  • What are the cleanliness and hygiene measures currently in place at The Norfolk Lodge Hotel?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at The Norfolk Lodge Hotel?
    Yes, there's free self parking.
  • Is there a pool at The Norfolk Lodge Hotel?
    Yes, there's an indoor pool.
  • Are pets allowed at The Norfolk Lodge Hotel?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at The Norfolk Lodge Hotel?
    You can check in from 2:00 PM to 10:00 PM. Check-out time is 10 AM.
  • Are there restaurants at or near The Norfolk Lodge Hotel?
    Yes, there's an onsite restaurant. Nearby restaurants include Bollywood Bites (8-min walk), Barros Tropical (9-min walk), and Adelphi Lounge (9-min walk).
  • What is there to do near The Norfolk Lodge Hotel?
    Recommended spots to visit include St. Helier Town Hall (11-min walk) and Port of Jersey (1 mi), along with St. Helier Beach (1.3 mi) and Havre des Pas (1.5 mi).

Recent reviews

Very Good 8.2 From 166 reviews

Very Good 8.0
Norfolk Lodge - Worth a look!
Can't really fault the place at all. Staff were helpful and friendly. The hotel was in a good state of repair and decor. The exceptionally clean indoor heated pool was a bonus. The breakfast bar was well stocked with cold and hot options. If this is a three star hotel, then it's at the top end. Would stay again and recommend to others.
Oliver, gb2 night trip
Good 6.0
Norfolk Has A Lot But Needs More
Rooms are small but comfortable. First room we were given was unacceptable, but we were able to change it. Second room had better towels, much better linens, light, view, carpet. Because we were there 21 nights, we requested a refrigerator and extra table. Too bad these aren't standard in the rooms. Also required a very long extension cord. Hotel has really poor wi-fi service and awkwardly placed electrical outlets. I had to leave the hotel to post pictures and use Facebook. Several staff members seemed surprised that I was having this problem but finally one told me that their wi-fi does not work well will Apple products, iPhone/iPad. Shameful. No safe in room and you have to use a potentially inefficient system of security bagging which is only accessible when a manager is on property. One day we asked for bag at noon and were told wouldn't be available until after 4pm. We were able to work with this, but had we been low on funds and heading out, could have been a serious problem. Breakfast service is lush, ample, appealing to Brits, but to this American, it was rather awful. I was unable to get an "over hard" fried egg. Scrambled eggs sitting in water. Canned oranges, grapefruit, prunes. Cold Danish/croissants. We went out for breakfast most days even though it was included with room. Menu-for-pay should be available. Regular menu food is tasty, fairly priced. Shower needs small shelf for soap/toiletries. Staff members were very nice and cheerful. Loved swimming pool!
Gernot R, us20 night trip with friends
Good 6.0
Don’t accept room 36 fans for the kitchen start at 6.30. Guaranteed you’ll be awake when they come on
Jeffrey, gb2 night trip with friends
Good 6.0
2 couples enjoying end of summer weekend in Jersey
Weekend in Jersey with friends (two couples). Room #1 was OK but located on top floor of the annexe with very basic fittings (1 cupboard) and small TV on the wall. Room #2 was located main building on 3rd floor which was OK but again was very basic. The service was very good in general and the breakfast and evening meals were beautiful - couldn't fault the food, just disappointed with rooms.
shane, gb3 night trip
Very Good 8.0
Jersey
Excellent stay at the hotel different from breakfast hotel need to provide more options for vegetarian and people that do not eat pork but a really good stay at the hotel
Kimalie, gb2 night trip
Very Good 8.0
Great hotel . 😀
Lovely hotel clean and great service . Rooms equipped with tea / coffee facilities which was nice . Would stay here again .
Frances, gb5 night family trip
Exceptional 10.0
Very happy with the Norfolk Lodge Hotel, Jersey.
The hotel had a plush, smart, welcoming entrance. The bar, lounge and dining room were smart up to date and relaxing. The staff were immaculately dressed and cared for my stay very well. The room was very pleasant and well supplied with tea and coffee and replenished and the room was regularly cleaned during the stay. I really hope to stay here again next year.
Adam, gb5 night trip
Good 6.0
2 sleepless nights
Last min stay as our return ferry had been cancelled due to poor weather. Booked a family room with cor for baby. The hotel assumed that putting a damilly with 2 small kids on the top floor of their annex with no lift and tight winding staircases was a good isea. It wasn’t Food and service were all fine but the beds are without a doubt, the most uncomfortable i have ever slept in, with rock hard mattresses and pillows well beyond their best. The whole annex need a refurb from top to bottom to at least bring in line with the rest of the hotel which was a little more modern.
Mark, gb2 night family trip
Exceptional 10.0
Good location, excellent food, nice pool and gym
Food - excellent Service- excellent, everyone was very friendly Nice pool and good little gym 10 mins from beach and town centre
SHAUN, gb9 night family trip
Exceptional 10.0
A lovely hotel with very friendly staff.
The staff at this hotel are fantastic. Very friendly and helpful. A slight issue with a room was very quickly sorted and they were very happy to take heavy suitcases up and down stairs for us. Since my last visit they have changed the evening menu giving more choice which is great. Thank you
Mrs A, gb3 night business trip

The Norfolk Lodge Hotel

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