Hotel Fire & Ice

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Premium bedding, down duvets, pillow-top beds, in-room safe
Premium bedding, down duvets, pillow-top beds, in-room safe
View from room
Premium bedding, down duvets, pillow-top beds, in-room safe

Overview of Hotel Fire & Ice

Hotel Fire & Ice

4.5 star property
Grefrath ski-in/ski-out hotel with 2 bars/lounges and spa

9.3/10 Superb

214 verified guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
  • Connecting rooms available
The price is €113
Price available on 12/06/2022
An der Skihalle 1, Neuss, NW, 41472
Main amenities
  • 101 smoke-free guestrooms
  • Daily housekeeping
  • Ski-in/ski-out access
  • Restaurants and 2 bars/lounges
  • Full-service spa
  • Breakfast available
  • Ski rentals and lessons
  • Ski storage
  • Ski passes
  • Fitness centre
  • Sauna
  • Steam room
For families
  • Children stay free
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
  • Terrace
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Temperature checks

Choose dates to view prices

About this area

What's nearby

  • In Grefrath
  • Jever Fun Skihalle - 1 min drive
  • Museum Insel Hombroich - 15 min drive
  • Stiftung Schloss Dyck - 17 min drive
  • Duesseldorf-Hafen - 14 min drive
  • Rhine Tower - 14 min drive
  • Rhine Promenade - 14 min drive
  • University Hospital - 24 min drive
  • Marktplatz - 22 min drive
  • Tonhalle Duesseldorf - 14 min drive
  • University of Duesseldorf - 16 min drive

Getting around

  • Duesseldorf International Airport (DUS) - 27 min drive
  • Cologne - Bonn Airport (CGN) - 52 min drive
  • Grevenbroich Kapellen-Wevelinghoven Station - 7 min drive
  • Büttgen Station - 8 min drive
  • Neuss Holzheim Station - 23 min walk

About this property

Hotel Fire & Ice

With ski-in/ski-out access, Hotel Fire & Ice allows you more time for downhill skiing, snowboarding and sledging. Guests can visit the spa to indulge in hot stone massages or reflexology, and local cuisine is served at Salzburger Hochalm, which is open for lunch and dinner. 2 bars/lounges and a fitness centre are other highlights, and rooms at this luxurious hotel offer nice touches such as pillowtop beds with pillow menu. Ski passes, storage, rentals and lessons are also available. Fellow travellers like the helpful staff and breakfast.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of guide to reopening holiday rentals (DTV & DFV - Germany)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property

Safety measures

Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 101 rooms
  • Arranged over 5 floors


  • Check-in time starts at 4:00 PM
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding


  • Pets not allowed
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free on-site self-parking
  • Free on-site motorhome/coach/lorry parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited

Other information

  • Smoke-free property
  • No stag or hen parties

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 7:30 AM–11:00 AM on weekends
  • 2 bars/lounges
  • Restaurant
  • Coffee/tea in a common area

Taking the kids

  • Children stay free
  • Mini golf
  • Playground
  • Children's menu
  • Children's games

What to do

  • Mini golf
  • Ropes course
  • Sledging
  • Shopping
  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • 13 meeting rooms
  • Conference centre (269 square feet of space)


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Ski equipment hire
  • Ski storage


  • 1 building/tower
  • Built in 2011
  • ATM/banking
  • Safe-deposit box at front desk
  • Picnic area
  • Terrace
  • Fireplace in lobby
  • Fitness centre
  • Full-service spa
  • Sauna
  • Steam room


  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Languages spoken

  • English
  • French
  • German
  • Polish
  • Spanish


  • Ski-in/ski-out access
  • Ski passes
  • Downhill skiing
  • Snowboarding
  • Skiing lessons
  • Ski storage
  • Ski hire
  • Ski lifts nearby

Room amenities

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillow-top mattress

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa, Wellnessbereich. Services include hot stone massages and sports massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily.


Salzburger Hochalm – This restaurant specialises in local cuisine and serves lunch and dinner. A children's menu is available.
Jausenstadl – On-site buffet restaurant. Open daily.
Salzburger Alm Biergarten – On-site restaurant. Open selected days.
Pistenlounge – This lobby lounge serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
Viva Bar – On-site bar. Open selected days.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 18 for adults and EUR 9 for children (approximately)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Rollaway beds are available for EUR 20.00 per night

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions.

Contactless check-out is available.

This property affirms that it adheres to the cleaning and disinfection practices of guide to reopening holiday rentals (DTV & DFV - Germany).


The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.

Only registered guests are allowed in the guestrooms.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Hotel Fire Ice Neuss
Hotel Fire Ice
Fire Ice Neuss
Hotel Fire & Ice Hotel
Hotel Fire & Ice Neuss
Hotel Fire & Ice Hotel Neuss

Frequently asked questions

Overall score and ratings






Staff & service




Property conditions & facilities



10/10 Exceptional

Fire and ice chalets
Absolutely amazing stay in the tree chalet . Restaurant good with very helpful staff. Have stayed a few times and will again
Peter, 1-night business trip
Verified guest review

10/10 Exceptional

maz complex
What an amazing complex. I would recommend this hotel to anyone. We stayed in the treehouse and it was magnificent. But as I say the whole complex deserves praise. You have to see it to believe it
Peter, 1-night business trip
Verified guest review

10/10 Exceptional

Shiliang, 1-night trip
Verified guest review

10/10 Exceptional

Absolutely brilliant. Staff were great and very friendly and helpful. Restaurant good and a very pleasant stay. Definitely stay again
Peter, 1-night business trip
Verified guest review

10/10 Exceptional

the place was clean, good breakfast, good restaurant, cool stuff to do
bob, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Very nice hotel, family room perfect for children.
Marc, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Such a fun and unexpected place to stay and enjoy a "ski vacation" not far from home. Everything is so clean and nicely decorates, the staff is nice and the food is super tasty!
Annalise, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

We had a fabulous stay here. The room was clean, big and nicely decorated in a unique way. The facilities were amazing. We ate at the restaurants and had a full day of skiing and snowboarding inside. The weather outside was poor so we didn’t get to enjoy the outside activities. We will definitely book here again.
1-night family trip
Verified Expedia guest review

10/10 Exceptional

Quirky perfection
Character full, fun and great service, plus free parking!!!
Peter, 1-night business trip
Verified guest review

8/10 Very good

Nice treehouse
The treehouse I booked didn’t have that much of woods. Just one line of trees and there was a street afterwards. But the room was very clean, quiet and comfortable.
Abdullah, 1-night romance trip
Verified guest review