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Hotel Fire & Ice

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Mini-golf
Baum Chalet, 1 Queen Bed, Garden View | Premium bedding, down duvets, pillow-top beds, in-room safe
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Baum Chalet, 1 Queen Bed, Garden View | Bathroom | Shower, free toiletries, hair dryer, dressing gowns

Overview of Hotel Fire & Ice

Hotel Fire & Ice

4.5 star property
Grefrath ski-in/ski-out hotel with 2 bars/lounges and spa
9.4 out of 10 Exceptional
9.4/10 Exceptional

228 verified Hotels.com guest reviews

Property highlights

  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Air conditioning
Map
An der Skihalle 1, Neuss, NW, 41472
Main amenities
  • Daily housekeeping
  • Ski-in/ski-out access
  • Restaurants and 2 bars/lounges
  • Full-service spa
  • Breakfast available
  • Ski rentals and lessons
  • Ski storage
  • Ski passes
  • Fitness centre
  • Sauna
  • Steam room
  • Conference centre
For families
  • Children stay free
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Terrace

Room options

About this area

What's nearby

  • In Grefrath
  • Rhine Tower - 14 min drive
  • Marina Düsseldorf - 13 min drive
  • Konigsallee - 14 min drive
  • Mitsubishi Electric Hall - 17 min drive
  • Messe Düsseldorf - 20 min drive
  • Merkur Spiel-Arena - 19 min drive

Getting around

  • Duesseldorf International Airport (DUS) - 27 min drive
  • Cologne - Bonn Airport (CGN) - 53 min drive
  • Grevenbroich Kapellen-Wevelinghoven Station - 7 min drive
  • Büttgen Station - 8 min drive
  • Neuss Holzheim Station - 23 min walk

Restaurants

  • McDonald's - 7 min drive
  • Salzburger Hochalm - 3 min walk
  • Peking Garden - 7 min drive
  • Pizzeria Casanova - 7 min drive
  • Frankenheim Biergarten - 4 min drive

About this property

Hotel Fire & Ice

With ski-in/ski-out access, Hotel Fire & Ice allows you more time for downhill skiing, snowboarding and sledging. Guests can visit the spa to indulge in hot stone massages or reflexology, and local cuisine is served at Salzburger Hochalm, which is open for lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, a fitness centre and a sauna. Ski passes, storage, rentals and lessons are also available. Fellow travellers like the helpful staff and size.

Languages

English, French, German, Polish, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of guide to reopening holiday rentals (DTV & DFV - Germany)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property

Safety measures

Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 101 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time starts at 4:00 PM
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site motorhome/coach/lorry parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited

Other information

  • Smoke-free property
  • No stag or hen parties

Property amenities

Food and drink

  • Buffet breakfast each morning (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Coffee/tea in a common area

Travelling with children

  • Children stay for free (see details)
  • Mini golf
  • Playground
  • Children's menu
  • Children's games

What to do

  • Mini golf
  • Ropes course
  • Sledging
  • Shopping
  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • 13 meeting rooms
  • Conference centre (269 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Ski equipment hire
  • Ski storage

Facilities

  • 1 building/tower
  • Built in 2011
  • ATM/banking
  • Safe-deposit box at front desk
  • Picnic area
  • Terrace
  • Fireplace in reception
  • Fitness centre
  • Full-service spa
  • Sauna
  • Steam room
  • Lockers available
  • Banquet hall
  • Reception hall

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Ski

  • Ski-in/ski-out access
  • Ski passes
  • Downhill skiing
  • Snowboarding
  • Skiing lessons
  • Ski storage
  • Ski hire
  • Ski lifts nearby

Room amenities

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillow-top mattress

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Wellnessbereich. Services include hot stone massages and sports massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Dining

Salzburger Hochalm – This restaurant specialises in local cuisine and serves lunch and dinner. A children's menu is available.
Jausenstadl – On-site buffet restaurant. Open daily.
Salzburger Alm Biergarten – On-site restaurant. Open selected days.
Pistenlounge – This lobby lounge serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
Viva Bar – On-site bar. Open selected days.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 19.9 for adults and EUR 9.95 for children

Children & extra beds

  • Rollaway beds are available for EUR 20.0 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions.

Contactless check-out is available.

This property affirms that it adheres to the cleaning and disinfection practices of guide to reopening holiday rentals (DTV & DFV - Germany).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.
Only registered guests are allowed in the guestrooms.
This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Hotel Fire Ice Neuss
Hotel Fire Ice
Fire Ice Neuss
Hotel Fire & Ice Hotel
Hotel Fire & Ice Neuss
Hotel Fire & Ice Hotel Neuss

Frequently asked questions

Does Hotel Fire & Ice offer free cancellation for a full refund?
Yes, Hotel Fire & Ice does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Fire & Ice?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Fire & Ice?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Fire & Ice?
Yes, there's free self parking. Parking spaces may be limited. Free motorhome/bus/lorry parking is available.
What are the check-in and check-out times at Hotel Fire & Ice?
You can check in starting at 4:00 PM. Check-out time is 11 AM. Contactless check-out is available.
What is there to do at Hotel Fire & Ice and nearby?
Have fun with on-site winter activities such as downhill skiing, snowboarding and sledging. Indulge in a treatment at the spa and enjoy other amenities such as 2 bars and a sauna. Hotel Fire & Ice also has a steam room and a picnic area.
Are there restaurants at or near Hotel Fire & Ice?
Yes, Salzburger Hochalm offers local cuisine.
What's the area around Hotel Fire & Ice like?
Hotel Fire & Ice is in Grefrath, a short 1-minute walk from Jever Fun Skihalle.

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.5/10

Property conditions & facilities

8.9/10

Eco-friendliness

Reviews

8/10 Very good

Dewinder, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

As always , great hotel great friendly staff and peaceful
Peter, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Always amazing stay. Staff friendly and you can sit and watch the skiers . Great place.
Peter, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Anthony, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fire and ice chalets
Absolutely amazing stay in the tree chalet . Restaurant good with very helpful staff. Have stayed a few times and will again
Peter, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

maz complex
What an amazing complex. I would recommend this hotel to anyone. We stayed in the treehouse and it was magnificent. But as I say the whole complex deserves praise. You have to see it to believe it
Peter, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Shiliang, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Absolutely brilliant. Staff were great and very friendly and helpful. Restaurant good and a very pleasant stay. Definitely stay again
Peter, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

the place was clean, good breakfast, good restaurant, cool stuff to do
bob, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Very nice hotel, family room perfect for children.
Marc, 1-night family trip
Verified Expedia guest review