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Resort Hotel Alex

Photo gallery for Resort Hotel Alex

Front of property
Indoor spa tub
Indoor pool
Indoor pool
Junior Suite | 1 bedroom, premium bedding, in-room safe, desk

Overview of Resort Hotel Alex

Resort Hotel Alex

4.5 star property
Zermatt City Centre ski-in/ski-out hotel with spa and ski storage

9.2/10 Superb

178 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Bathtub
Map
Bodmenstrasse 12, Zermatt, VS, 3920

Room options

About this area

What's nearby

  • In Zermatt City Centre
  • Zermatt-Matterhorn Ski Paradise - 1 min drive

Getting around

  • Sion (SIR) - 75 min drive
  • Geneva International Airport (GVA) - 162 min drive
  • Zermatt Gornergratbahn Station - 3 min walk
  • Zermatt (QZB-Zermatt Train Station) - 3 min walk
  • Zermatt Station - 4 min walk

Restaurants

  • Theodors Stuba Zermatt 1896 - 2 min walk
  • Le Cervin Grill - 3 min walk
  • Rosstall - 4 min walk
  • Pizzeria Le Vieux Valais - 4 min walk
  • Le Gitan - 4 min walk

About this property

Resort Hotel Alex

Resort Hotel Alex allows you more time for skiing with ski-in/ski-out access. Guests can visit the spa to indulge in hot stone massages, reflexology or manicures and pedicures, and Alex Grill serves international cuisine. Other highlights at this luxurious hotel include an indoor pool, a bar/lounge and a health club. Skiers will appreciate access to ski passes and storage. Fellow travellers say good things about the pool and comfortable beds.

Languages

English, French, German, Italian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Social distancing measures in place

Safety measures

Masks available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 85 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 11:00 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 6:30 AM - 11 PM
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Zermatt is in a car-free zone and can be reached only by train.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Playground
  • Babysitting (surcharge)

What to do

  • Tennis lessons
  • Racquetball/squash
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Wildlife viewing nearby
  • Ice skating nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference space (2153 square feet)

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Bike hire
  • Ski storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Health club
  • An indoor pool
  • Full-service spa
  • Indoor tennis courts
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • In-room accessibility (selected rooms)

Languages

  • English
  • French
  • German
  • Italian

Ski

  • Ski-in/ski-out access
  • Ski passes
  • Ski storage
  • Downhill skiing nearby
  • Skiing lessons nearby
  • Snowboarding nearby
  • Ski hire shops
  • Snowshoeing nearby

Room amenities

Be entertained

  • Cable TV channels

Home comfort

  • Coffee/tea maker
  • Slippers

Sleep well

  • Blackout curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Bath only
  • Free toiletries
  • Hairdryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Alex Spa has 2 treatment rooms. Services include hot stone massages, sports massages, facials and body wraps. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Dining

Alex Grill – This restaurant specialises in international cuisine.
Bodega Bacchus – This restaurant specialises in local cuisine. Reservations are required.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Renovations and closures

The property is closed during October and November.

Children & extra beds

  • Babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place and guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Resort Hotel Alex Zermatt
Resort Hotel Alex
Alex Zermatt
Alex Hotel Zermatt
Resort Hotel Alex Hotel
Resort Hotel Alex Zermatt
Resort Hotel Alex Hotel Zermatt

Frequently asked questions

Is Resort Hotel Alex currently open?
The property is closed during October and November.
How much does it cost to stay at Resort Hotel Alex?
As of 3 February 2023, prices found for a 1-night stay for 2 adults at Resort Hotel Alex on 4 February 2023 start from €514, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Resort Hotel Alex offer free cancellation for a full refund?
Yes, Resort Hotel Alex does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Resort Hotel Alex?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Resort Hotel Alex?
Yes, there's an indoor pool.
Are pets allowed at Resort Hotel Alex?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Resort Hotel Alex?
Sorry, there's no on-site parking at Resort Hotel Alex.
What are the check-in and check-out times at Resort Hotel Alex?
You can check in from 3:00 PM - 11:00 PM. Check-out time is 11 AM. Contactless social distancing and check-out are available.
What is there to do at Resort Hotel Alex and nearby?
Practise your swing on the tennis courts. Additional recreation on-site includes racquetball/squash. Indulge in a treatment at the spa and soothe your senses in the hot tub. Resort Hotel Alex also has an indoor pool and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Resort Hotel Alex?
Yes, Alex Grill offers international cuisine. Nearby restaurants include Le Cervin Grill (3-min walk), Rosstall (4-min walk) and Pizzeria Le Vieux Valais (4-min walk).
Does Resort Hotel Alex have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Resort Hotel Alex like?
Resort Hotel Alex is a short 3-minute walk from Zermatt Gornergratbahn Station and 14 minutes' walk from Zermatt - Furi. Travellers say that this hotel is in a good location.

Reviews

9.2

Superb

9.3/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.9/10

Eco-friendliness

Reviews

10/10 Exceptional

melanie, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Room not bright enough
Super duper near to the train station! Nice experience especially when I got to see the tip of Matterhorn just before I checked out from the balcony. If only the hotel could install more lightings to make the room look brighter. Everything will be perfect.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ma, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lauren, 3-night trip
Verified Expedia guest review

10/10 Exceptional

This was a very lovely property, very unique and close to everything! Loved the indoor pool and spa
Meaghan, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Wonderful hotel
Highly recommend. Great breakfast, large sitting area, cosy and friendly. Definitely will return
mrs yvonne, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

jay, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Hotel Alex is 🔥. I love it
I had a quick but awesome stay will definitely comeback to Hotel Alex. From frontdesk staff all the way to the restaurant they showed what customer service is all about. I really really had a great time. Thank you.
John, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay
Loved the proximity to the train station, the view, the pool, and the friendly service
Sarah, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

A very comfortable stay
I select this hotel because it is nearby train station. Excellent facility including swimming pool, sauna, spa etc. It is unexpected that there is a hydro massage bath tub in my room. I feel very comfortable during my stay. Staff are friendly. Breakfast is very good and I enjoy a very nice dinner.
Outlook
Traditional design
Enrich breakfast
A wedding party held in hotel
Fung Ming, 3-night trip
Verified Hotels.com guest review