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All properties in Úrsulo Galván, Veracruz, Mexico

Artisan Family Hotels And Resorts Playa Esmeralda

Playa Chachalacas beachfront resort with 2 restaurants and spa

  • Free WiFi
From
€63

Image gallery

  • Pool
  • Pool
  • Beach
  • Outdoor Pool
  • Pool
Pool. Image 1 of 62.
1 / 62Pool
7.6.Good.
  • Terrible customer service, I receive sea view for 3 rooms, (pay in advance 3-4 weeks…

    Dec 29, 2020

  • El hotel está en general en buenas condiciones aunque podrían mejorar algunos detalles…

    Nov 25, 2020

See all 93 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 50 smoke-free guestrooms
  • Daily housekeeping
  • Marina
  • On the beach
  • 2 restaurants and bar/lounge
  • Full-service spa

Feel at home

  • Television
  • Free toiletries
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

What’s around

  • On the beach
  • Chachalacas Beach - 1 min walk
  • Playa Juan Ángel - 10.8 mi / 17.4 km
  • Playa Los Amarillos - 10.8 mi / 17.4 km
  • Chachalacas Dunes - 11.2 mi / 18 km
  • Chapel of the Rosary - 13.3 mi / 21.4 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Premium Suite
  • Deluxe Double Room
  • Junior Double Room
  • Standard Room
  • Superior Double Room
  • Exclusive Double Room
  • Junior Room
  • Superior Room
  • Grand Suite
  • Junior Suite
  • Senior Suite
  • Elite Suite

Location

  • On the beach
  • Chachalacas Beach - 1 min walk
  • Playa Juan Ángel - 10.8 mi / 17.4 km

What’s around

Landmarks

  • On the beach
  • Chachalacas Beach - 1 min walk
  • Playa Juan Ángel - 10.8 mi / 17.4 km
  • Playa Los Amarillos - 10.8 mi / 17.4 km
  • Chachalacas Dunes - 11.2 mi / 18 km
  • Chapel of the Rosary - 13.3 mi / 21.4 km
  • Playa Chalchihueca - 14.7 mi / 23.6 km
  • Playa de La Mancha - 19.8 mi / 31.8 km
  • Veracruz Harbour - 27.8 mi / 44.7 km
  • Zocalo - 28.5 mi / 45.9 km
  • Veracruz Aquarium - 31.4 mi / 50.6 km

Getting around

  • General Heriberto Jara Intl. Airport (VER) - 42 min drive
  • Xalapa, Veracruz (JAL-El Lencero) - 59 min drive

At a glance

Hotel size

  • This hotel has 50 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check in instructions

Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 10 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • No onsite parking
  • Wheelchair-accessible parking on site
  • Free offsite parking nearby

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Swim-up bar
  • Room service (during limited hours)

Things to do

  • Beach umbrellas
  • Beach towels
  • Indoor pool
  • Outdoor pool
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Miniature golf on site
  • Nightclub
  • Marina on site
  • Swim-up bar
  • Free use of nearby fitness center
  • Pool umbrellas
  • Arcade/game room
  • Billiards or pool table

Working away

  • Business center
  • Conference space
  • Conference space size (feet) - 2153
  • Conference space size (meters) - 200
  • One meeting room
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 2
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Free toiletries
  • Hair dryer

Be entertained

  • 40-inch LCD TV
  • Digital TV channels
  • DVD player

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Wellness Spa has 4 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Alava - Overlooking the ocean and pool, this fine-dining restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

Fish Market - This restaurant overlooks the ocean and garden and specializes in seafood.

Small print

Also known as

  • Punta Real
  • Artisan Family Resorts Playa Esmeralda Úrsulo Galván
  • Resort Artisan Family Hotels And Resorts Playa Esmeralda
  • Artisan Family Hotels Resorts Playa Esmeralda Úrsulo Galván
  • Artisan Family Hotels Resorts Playa Esmeralda
  • Artisan Family Resorts Playa Esmeralda
  • Artisan Family Hotels And Resorts Playa Esmeralda Úrsulo Galván
  • Artisan Hotels Resorts Collection Playa Esmeralda
  • Punta Real Resort Spa
  • Artisan Family Hotels Resorts Playa Esmeralda Ursulo Galván
  • Artisan Family Hotels Resorts Playa Esmeralda
  • Artisan Family Hotels And Resorts Playa Esmeralda Resort
  • Artisan Family Hotels And Resorts Playa Esmeralda Úrsulo Galván
  • Punta Real Resort Spa Chachalacas
  • Punta Real Spa
  • Punta Real Spa Chachalacas
  • Artisan Family Hotels Resorts Playa Esmeralda
  • Artisan Family Resorts Playa Esmeralda Ursulo Galván
  • Artisan Family Resorts Playa Esmeralda

Optional extras

Breakfast costs between MXN 65 and MXN 200 per person (approximately)

Dial-up Internet access is available in guestrooms for an extra charge

Policies

Only registered guests are allowed in the guestrooms.

Pool access available from 9:00 AM to 8:00 PM.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Artisan Family Hotels And Resorts Playa Esmeralda does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • No, unfortunately, but there's free parking nearby.
  • Yes, there's an indoor pool and an outdoor pool. Guests have pool access from 9:00 AM to 8:00 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - anytime. Check-out time is noon.
  • Yes, there are 2 onsite restaurants, featuring alfresco dining, Mexican cuisine, and garden views. Nearby restaurants include Hotel Palma Blanca (11-min walk), Jugos El Manantial (7.3 mi), and Taquería Nora (7.3 mi).
  • Have fun with onsite activities such as volleyball, and improve your game on the tennis courts. Enjoy treatments at the spa and relax in the indoor and outdoor pools. Artisan Family Hotels And Resorts Playa Esmeralda also has a nightclub, a fitness center, and spa services, as well as an arcade, a picnic area, and a garden.
7.6.Good.
  • 10.0.Exceptional

    Manny

    Everything was amazing, nice and friendly staff, the food was just beautiful fresh fish every day, this hotel is perfect for relaxation and quite. We rented the 4x4 quade and the sand dunes some of the best. Overall great stay.

    Manuel, 1 night family trip, Nov 9, 2019

    Verified Hotels.com guest review

  • 8.0.Very Good

    I didn't appreciate that i had booked 2 rooms next to each other, and it took 3 hrs after check in to get one of the 2, rooms. Finally got my room about 6pm After that incident i really taught it was going to get worse but to my surprise everything else went smooth, we booked a trip to the sand dunes and the guide was really good. We enjoyed the pool and the beach.

    3 night family trip, Jun 18, 2019

    Verified Expedia guest review

  • 4.0.Fair

    20 mins waiting to find the reservation... during check in.

    1 night trip, Feb 28, 2019

    Verified Orbitz guest review

  • 8.0.Very Good

    Chachalacas beach vacation

    Nice hotel and enjoyed the relaxed town and atmosphere.

    1 night romance trip, Feb 24, 2019

    Verified Hotels.com guest review

  • 8.0.Very Good

    Chachalacas beach town

    Nice hotel in a laid back beach town. Best hotel on the strip and town. Very empty this time of year and basically only people on the beach. The dune experience close by is great.

    1 night romance trip, Feb 22, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    great location , not to happy with the food. very clean

    5 night family trip, Dec 23, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    The hotel staff was very attentive to our requests and questions. The facility was well maintained.

    Rafael, 2 night trip, Nov 14, 2018

    Verified Orbitz guest review

  • 10.0.Exceptional

    The Hancocks approve.

    We enjoyed our stay at Artisan. The staff is awesome! The facilities are great. Although the inside pool was being remodeled, we really enjoyed the other facilities. This was our second time to stay there.

    TODD, 3 night family trip, Jun 18, 2018

    Verified Hotels.com guest review

  • 10.0.Exceptional

    la vista del mar, lo que no el tiempo del servicio en el area de camas

    2 night romance trip, Mar 13, 2021

    Verified Expedia guest review

  • 4.0.Fair

    No me gustó la tardanza de cuatro horas en check in... No tuve suerte ... excelente personal saludos

    1 night romance trip, Feb 14, 2021

    Verified Expedia guest review

See all 93 reviews