This is supposedly a "luxury and upscale" hotel, but the service doesn't really reflect it. The check-in process was just ok. You don't get the flow of the doorman to check-in desk to room flow that you get at Ritz Carlton or Four Seasons. The price was not any cheaper than Hotel Arts which is a Ritz property in Barcelona. I went to check in at what is supposedly a check-out desk which is the first thing you see when you walk into the property for some reason. I stood there for more than 3 minutes while no one made eye contact. Then finally when there was a person available, they told me that the check in desk was around the corner. Someone walked with me to show me there then I tried to check in, but the service was not very accommodating. I realize that I was early for check-in, but they made me wait hour and a half for them to clean the room. This is fine by me. However, when I did check in I found that the tub was not even clean and it looked like no one has even used the shower for a long time, because there was black dust balls and stain on the tub. Check in desk people are not that friendly as well. They were very friendly to a caucasian gentlemen who cut in front of me though...Another thing, they sent a "welcome gift" which was a nice bottle of water (which was good) and Chinese cookies. My son and husband thought that it was racist. I mean, not all Asians are Chinese. I try to think of it as them trying to "personalize" the gift. Oh well.