Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

Secrets The Vine Cancun - Optional All-Inclusive.

5-star5 stars
Blvd. Kukulcan km. 14.5 Retorno Del Rey, Lot 38 & 38-b, Zona Hotelera, Cancun, QROO, 77500, Mexico

Adults-only hotel with full-service spa, connected to the convention center, near Aquaworld
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book. 

  • I have booked 2 suites in the preferred club spending $15.000 .I had expected to get a…Dec 25, 2019
  • Had such a fabulous stay at Secrets! The staff were so helpful and the facilities and…Nov 1, 2019

Secrets The Vine Cancun - Optional All-Inclusive.

from €400
  • Deluxe Ocean View King
  • Honeymoon Suite Ocean View
  • Honeymoon Suite Ocean Front
  • Master Suite Ocean View
  • Master Suite Ocean Front
  • Preferred Club Junior Suite Ocean View
  • Preferred Club Honeymoon Suite Ocean View
  • Preferred Club Master Suite Ocean View
  • Preferred Club Master Suite Ocean Front
  • Junior Suite Ocean View
  • Preferred Club Deluxe Ocean View
  • Preferred Club Honeymoon Suite Ocean Front
  • Deal of the Day
  • Deluxe Ocean View Double Beds
  • Preferred Club Deluxe Ocean View Double Beds
  • Deluxe Partial Ocean View King Bed
  • Deluxe Partial Ocean View Double Beds
  • Breakfast Plan Deluxe Ocean View King
  • Breakfast Plan Deluxe Partial Ocean View Double
  • Breakfast Plan Deluxe Partial Ocean View King
  • Breakfast Plan Deluxe Ocean View Double
  • Breakfast Plan Junior Suite Ocean View King

What’s around Secrets The Vine Cancun - Optional All-Inclusive.

Landmarks

  • In Zona Hotelera
  • Aquaworld - 12 min walk
  • Cancun Interactive Aquarium - 28 min walk
  • La Isla Shopping Mall - 31 min walk
  • Delfines Beach - 41 min walk
  • Maya Cancun Museum - 25 min walk
  • Ballenas Beach - 1 min walk
  • Marlin Beach - 12 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 497 rooms
  • This hotel is arranged over 18 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only)*

  • Specific rooms only*

  • Up to 22 lbs

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle*

Parking

  • Free onsite self parking

  • Free onsite valet parking

  • Wheelchair-accessible parking on site

Offsite

  • Area shuttle*

Payment types at the property

Other information

  • Smoke-free property
  • Caters to adults only
* See small print for additional details or extra charges

In the hotel

Food and drink
  • 7 restaurants
  • 7 bars/lounges
  • 3 poolside bars
  • 2 coffee shops/cafés
  • Snack bar/deli
  • Beach bar
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Fitness classes on site
  • Pilates classes on site
  • Scuba diving on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Kayaking nearby
  • Sailing nearby
  • Snorkeling nearby
  • Water skiing nearby
  • Windsurfing nearby
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (meters) - 2
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2012
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Library
  • Fireplace in lobby
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
Languages Spoken
  • English
  • French
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Russian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
Things to enjoy
  • Individually decorated
  • Individually furnished
  • Furnished balcony
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch flat-screen TV
  • Pay movies
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free international calls
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at Secrets The Vine Cancun - Optional All-Inclusive. are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities
  • Scuba-diving lessons
  • Snorkeling

Land activities
  • Fitness facilities
  • Volleyball
  • Access to 18-hole golf course
  • Golf open for guests ages 18 years old and older
  • Golf green fees

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Surcharge for bottled wine
  • Airport transfers
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Spa

Spa By Pevonia has 14 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Market Cafe - Overlooking the ocean, this restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Dragons - Overlooking the ocean, this restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Bluewater Grill - This restaurant specializes in Argentinean cuisine and serves dinner only. Open daily.

Nebbiolo - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Olio - Overlooking the ocean, this restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Secrets The Vine Cancun - Optional All-Inclusive.’s small print

Also known as

  • Cancun Vine
  • Vine Secrets
  • Secrets Vine
  • Secrets Vine Cancun All Inclusive All-inclusive property
  • Secrets Vine All Inclusive All-inclusive property
  • Secrets Vine Cancun Inclusive
  • Secrets Vine Cancun All Inclusive Adults All-inclusive property
  • Secrets Vine All Inclusive Adults All-inclusive property
  • Secrets Vine All Inclusive Adults Hotel
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  • Secrets Vine All Inclusive Adults
  • Secrets Vine Cancun All Inclusive Adults Hotel
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  • Secrets The Vine Cancun - All Inclusive - Adults Only Cancun
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  • Secrets Vine Cancun All Inclusive
  • Vine Cancun Secrets

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the spa.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and debit cards. Cash is not accepted. 

Mandatory fees

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Pets are allowed for an extra charge of MXN 1260 per pet, per night

Airport shuttle service is offered for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Secrets The Vine Cancun - Optional All-Inclusive.

  • Does Secrets The Vine Cancun - Optional All-Inclusive. offer free cancellation for a full refund?
    Yes, Secrets The Vine Cancun - Optional All-Inclusive. does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Secrets The Vine Cancun - Optional All-Inclusive.?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Secrets The Vine Cancun - Optional All-Inclusive.?
    Yes, there's free self and valet parking.
  • Is there a pool at Secrets The Vine Cancun - Optional All-Inclusive.?
    Yes, there are 4 outdoor pools.
  • Are pets allowed at Secrets The Vine Cancun - Optional All-Inclusive.?
    Yes, dogs are welcome, with a maximum weight of 22 lbs per pet. There's a charge of MXN 1260 per pet, per night.
  • What are the check-in and check-out times at Secrets The Vine Cancun - Optional All-Inclusive.?
    You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
  • Are there restaurants at or near Secrets The Vine Cancun - Optional All-Inclusive.?
    Yes, there are 7 onsite restaurants, featuring Mexican cuisine and ocean views. Nearby restaurants include Gustino Italian Grill (6-min walk), Puerto Madero (8-min walk), and La Capilla Argentina (9-min walk).
  • Is airport shuttle service offered by Secrets The Vine Cancun - Optional All-Inclusive.?
    Yes, an airport shuttle is available.
  • Is there an onsite casino at Secrets The Vine Cancun - Optional All-Inclusive.?
    No, this hotel doesn't have a casino, but PlayCity Casino (15-min drive) and Royal Yak Casino and Sports Book (16-min drive) are both nearby.

Recent reviews

Superb 9.0 From 1,966 reviews

Very Good 8.0
Just returned home from another amazing stay at Secrets the Vine. Martha and Alberto at the pool are fantastic as always!!! Paul who asked for our feedback was so friendly and genuine and ensured we had everything we could ever need during our stay. Cannot wait for our return.
ie7 night romance trip
Poor 2.0
Beware - Poor Service, Not Worth Money
My girlfriends and I were excited for a get-away after quarantining for past year. We chose this resort on a recommendation from another friend. However, our was anything but good. What Worked - we rented one of the nicest rooms in the resort, which came with a $1,500 price tag. Facilities were clean and room itself was lovely, but that's where our pleasant experience ended. Negatives were as follows: We purchased "preferred" status, which was supposed to come with VIP check-in. What wasn't clear is that this was closed post COVID, so we kicked off our trip waiting in line 30 mins to check in. A butler was supposed to come with our room, but we only saw him the first day. He was unreachable after that. The food was EXTREMELY bland and service at restaurants was very slow. Our only guess is that they cut corners post COVID. The worst of all is that our bathing suits were BLEACHED after getting out of the hot tub (turned from purple to orange). When we informed the management, they told us the "chemical level" was fine and the bleaching came from our sunscreen. We explained this was impossible, but they would not take responsibility. When asked to see the "chemical report", they refused. What was most disappointing of all was the level of service this resort provided. We had purchased a VIP room and tipped the wait staff generously, but the level of service was not up to par for a "4-5" star hotel. I would definitely not recommend.
Molly, us3 night trip with friends
Fair 4.0
I don’t recommend
Quality of food was terrible. They advertise top shelf alcohol and it wasn’t. Advertised hours of restaurants were wrong. I wouldn’t recommend anyone staying here. It’s overpriced for an all inclusive resort given the poor quality of food.
KENNETH, us3 night trip
Exceptional 10.0
Fantastic place
Perfect for couples
Carlos, us4 night trip
Fair 4.0
Do yourself a favor and stay elsewhere.
Cleanliness: Every other towel has a stain on it. -Few wearing masks. Service: McDonald’s has better service than this place. -Very slow service, takes 30 minutes to get a drink. Anywhere else such as the Ritz, you would have a new drink before your finished with your current one. -Special requests: With the coronavirus, I prefer to drink using a straw. At first, I was able to get a straw with my drink at the pool bar. However, you ask for a straw from a waitress, a restaurant, or different bar and they say they don’t have any on the entire resort. At the Dragon Restaurant, the waiter and two managers told me the same thing, that the entire resort does not have straws. Even after showing them the photo and telling them I was able to get straws, they keep telling me they don’t exist at the whole resort. -Pool bar doesn’t open til 11, but had workers at it. Asked for a soda, which they clearly had and they refused to serve an hour early. Food: -Nasty, makes you want to puke. The beef burgers, every other bite you get something hard. If you stay here, goto the restaurants across the street instead, such as Harry’s. Hotels.com: -We were promised a $200 resort credit. Have to ask to get it. They avoid it at all costs. Credit is a restrictive coupon. Have stayed at other resorts booked through hotels.com and the resort credits can be used same as cash. Here they are worthless. Pros: The view from room, pools, beach, coffee.
Andrew, us3 night trip
Exceptional 10.0
Super Nice Getaway
Awesome stay. Great Food, Amazing Views, and you get whats advertised with all inclusive. They super sanitize and are very much on top of guidelines although masks arent required at the resort. Would stay again. Drinks were great, Italian restaurant on site was good too. They are very tight about letting any outsiders visiting.
Kevin, us3 night trip with friends
Exceptional 10.0
My hubby and I can for our 1 year anniversary and it was amazing!!!!!! We loved the beach the water was perfect and the beach was always clean. We got i. The pool for a bit but mostly stayed at the beach. Towels were always available and there was always open seating. Staff was pleasant and nice. I already told my family and friends to come to this resort!! Oh and it’s in a convenient location. Really close to a lot of things to do!!
Kenishia, us3 night romance trip
Very Good 8.0
Safety First
I was at the hotel when Hurricane Delta hit Cancun and the hotel staff were first class in terms of caring for our safety and wellbeing. A huge thanks to the hotel manager, and the hotel team that did their very best in difficult circumstances.
Geoffrey, us4 night trip
Exceptional 10.0
This hotel was perfect for me and my boyfriend anniversary. It was the cleanest I’ve seen anything be during covid. There was a storm during the time we were there but they had plenty of activities like casino night with play money but it was awesome! I would definitely go back in a heart beat
Sommer, us3 night romance trip
Exceptional 10.0
amazing hotel and service 2nd time at this hotel love the views
chloe, us2 night family trip

Secrets The Vine Cancun - Optional All-Inclusive.