Hotel MyStays Ueno Iriyaguchi

I'm only stay here for one night because of after midnight flight arrival. The location of the hotel is excellent. Close to the station and reception open all night. The reception is friendly. The bed is quite comfortable and clean. The only thing that is lacking the hotel is outdated so the bathroom is old fashioned. Overall is not a bad stay for a short stay.

We stayed 4 nights without room service. You have to clean by yourself. Hotel.com should address this important issue on the advertisement. Front counter services very good.

It was just fine.

If you want a proper hotel, this isn't it! This hotel is only suitable for students or those on a very low budget. That is fine but I was EXTREMELY disappointed with it. In 2018 I stayed in a MyStays hotel in Kyoto which was superb and that's why I booked at Ueno, Iriyaguchi. A big mistake! There are two MyStays hotels at Ueno, a few metres apart. I went to the wrong one and was directed to the other one, a sort of annex. The lobby was extremely small and I was in a queue behind people with backpacks and families with lots of children, all scruffily dressed. This concerned me. When I reached the tiny check-in desk, I was greeted by a miserable Japanese female who ignored me. I was finally checked in by another staff member. The room was clean, but there was no bedside lamp, only a baleful fluorescent light in the ceiling. No room cleaning available! No service at all! Right outside my window was a major building site, with another next to that. There was a digger and a huge drilling machine - absolutely awful. No prior warning was given by the hotel about the terrible noise and danger from the building site. I have lived in Japan for 44 years and know it well so I asked the check-in staff to find me another hotel but all were full that day. Finally, they found me a room for the next two nights at a nearby hotel, the Nohga, which was superb. Hotels.com were very helpful and gave me a refund. Well done, them!